Help Center/ Account and managing your site
Account and managing your site
Syncing and update speed, feed filters, hiding episodes, fixing transcripts, how your data is used with AI, YouTube ads, contacting support, and what happens if you leave.
How fast does Podspun update new episodes?
Your show syncs automatically every night after you connect it, whether it is a YouTube channel, an Apple Podcasts show, or an RSS feed. Podspun also updates transcripts and auto-generated highlights, summaries, and other insights. No extra work needed.
Does Podspun work with private or unlisted episodes?
Podspun only pulls in your public episodes, but you still have control over what shows up. You can hide any episodes you don't want on your Podspun site, so even public videos can stay behind the curtain if you'd like.
What if my transcript is wrong or missing?
Podspun pulls the transcript from your source where one exists (YouTube, Apple Podcasts, or your RSS feed). When a source has no transcript, the Dataweaver transcribes the audio for you. If a word looks off, the cleanest fix is to correct it at the source so the next sync picks it up. If you connected by RSS or Apple Podcasts and need a correction, email us at [email protected] and we'll help.
Why do some episodes say they won't transcribe?
A few episodes have no captions at the source and no audio Podspun can fetch to transcribe. The Dataweaver keeps retrying for about a week after import, then marks them so they stop holding up your channel's progress. The channel's Transcribed stat in Podspun Dataweaver shows the count. Those episodes still appear on your site; they just have no searchable transcript. If captions appear at the source later, a re-sync picks them up.
What is the Alerts page?
Alerts is your account's to-do list: setup steps to finish (bring in a show, add a payment method, build a site), progress cards for builds that are running, and any billing issues that need attention, like a card that failed.
How does Podspun use my data with AI?
Podspun uses your data only to power AI questions in that session, and does not store the results.
Will my YouTube video ads run on Podspun?
Only when your source is YouTube, and only when the channel is set to Ads play. Each YouTube channel has a How videos play setting (in Podspun.com Setup) with three modes.
Normal play uses our interactive player with the live synced transcript; YouTube does not run ads on that kind of player. Ads play uses YouTube's standard click-to-play player, which is the kind YouTube can run ads on, so pick this if ad revenue matters (the trade-off is the transcript no longer highlights live). Link out to YouTube sends viewers to YouTube to watch.
When ads do run, the revenue goes to YouTube and the video owner. Podspun does not add, control, sell, or take a share. Even on Ads play, YouTube decides ad availability play by play, so no single play is guaranteed an ad, and your video needs to be monetized in YouTube Studio.
If I leave Podspun, do I lose anything?
Your published episodes stay where they already live on YouTube, Apple, or your RSS host. Podspun reads from them, it does not hold them. Cancel a website or an API key any time and the underlying shows are still yours.
How do I delete my account?
You can deactivate channels within your account login. Or email us at [email protected] and we'll take care of it.
Who do I contact for billing or tech issues?
Send a message to [email protected] and we'll help you out.
Please let us know any questions we haven't answered: email [email protected].