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like to Welcome Bill George Here to the
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warton school Bill Thank you for joining
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US Today Nice to be back with you Mike
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UH Great to have you Here and just a
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Word about your Background you Ran UH
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one of the Great Medical equipment
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makers of the world metronics for a
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decade you've been on the faculty at the
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Harvard Business School for a decade you
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serve on the board of exon Mobile
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goldman Sachs The mayo clinic so Bill
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you worked your Way Around the the
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Company Space quite a bit UH Today we're
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going to talk about your Own leadership
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at medtronic and What you've been doing
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in more recent years to Help others
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develop their leadership Let's Start
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with a Day at the office when you walked
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in UH a Day at metronic up in
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minneapolis there The Security person
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was so happy to see you and you got A
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Cup Of Coffee Sat Down In Your Office
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and then I've Heard some people say
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After that It's all Downhill So what Was
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a Day Like a week for me I i' have to
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say It was All uphill Oh good I it Just
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was an Amazing Time reason was is cuse I
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got very quickly engaged in the
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life-esaving mission of metronic and How
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we're engaging specifically with
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patients and What we're doing in our
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labs to Try to save lives whether It was
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something like cerebral palsy or with
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the drug Pump or parkinson's disease
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with this Break The thing now it Took US
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10 years to get there Mike but so
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exciting to see people that were Just
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Locked Inside their brains with
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parkinson's disease and all of a sudden
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They had their lives transformed by
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these al treatments Bill I'll Just Add
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You make the pacemaker so there are some
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people Out there Walking Down The Street
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Today Who aren't doing that without that
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particular product right and UH but you
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know the implantable defibrillator we
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were Locked Out by patents We had to go
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to the Supreme Court to get into the
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game UH and then We had a Huge
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competition with a Company Called
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guident which Was a l spinoff and UH
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It's Been It was Amazing Experience but
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The Live Saved My mentor UH The Last
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decade has been Warren benis and Warren
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I was with last week and he Just said He
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has Life Saved Six times by his metic to
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Fi Later Maybe more than that he doesn't
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know about him so Let's talk about
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Warren benit a Author well-known
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commentator on leadership has written
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probably a dozen books on the topic UH
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Bill I've Heard you earlier say that you
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were Not a Natural Born Leader you learn
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How to do that Warren Ben probably one
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of your mentors You Read his work to be
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able to Lead at medtronic for a decade
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you Took The Company from 1 billion to
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60 billion in Market Cap over those 10
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years What are some of the Events some
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of the people some of the mentors some
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of the books some of the experiences
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that got you from the person you were at
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Age 20 to becoming chief executive of
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mettronic Well Part of Us having a
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negative Experience at honeywell before
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I Came Where I Felt like I'd Hit The
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Wall so to speak i' I wasn't being
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Myself I was Air parent to become ceo of
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this Giant Company but I just wasn't
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happy I wasn't passionate About the
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Business and UH Great people but It was
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so bureaucratic and it wasn't me and i
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had to Face that To Go To A smaller
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Company something like Somebody Once one
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of my mentors Once said some have to
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take The elevator Down To floor to go up
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up further and That's Why I learned a
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medtronic It was like an Open Free
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Culture You could breathe the Air i
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could be Myself The Passion The
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excitement I spent I saw 700 Medical
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procedures Where I would gwn up and go
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see a defibrillator implanted somebody's
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life saaved in Brain surgery you see a
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stent put in their Heart and That's
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Where I Really learned About the
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Business and got Close to that and then
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tried to really integrate that Back Into
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the Company and bring what I would Call
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instead of the internal bureaucracy We
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had to bring much more of an External
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Look so that everything youd Sit Around
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the lunchroom or You and Dream Up New
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ideas youd Sit in the Business me and
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say is this product Good enough to go to
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patients so 100% of All patients That
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get it are going to have their lives
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improved and if It's Not We have to go
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back to the Drawing Board Bill Did you
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have a mentor along the way I've had a
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lot of mentors my mentors have shifted I
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Had some Wonder Win Wall and my
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predecessor With One of my mentors When
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I was UH ceo and I've had a lot of
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mentors my mentors are different Today
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UH Warren benis is one of them you
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mentioned earlier but also net and nori
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are Dean at Harvard Business Go kind to
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Show me the ropes at Harvard so I've had
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some very Wise people along the way that
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have helped me each Stage A Man named
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Zig nagorski Who died at 99 a few years
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ago but Fantastic mentor and The wisdom
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I look at them as wisdom people people
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that are like Wise people You can
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consult Let's Take you into a Year or
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two at medtronic I've often Heard it
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said that in the UH in the Corner Office
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your Day is Just One darn decision After
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Another and all the Easy decisions
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Somebody Else Took care of at a lower
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level think Back on your Ten years there
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What was Among the toughest decisions
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you Made What went into it How did you
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resolve it and looking Back with the
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Benefit of hindsight
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What Might you have Done differently
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Well We had there were some big
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decisions the toughest one I Had was in
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1998 we'd had a growth Run started by My
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predecessor in
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1985 and so We had a 13-ye Run
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unblemished of 18% growth and revenues
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and 20 22% earnings and yet that Year
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Where the Air went Out of the Bloom We
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weren't growing We had One Business
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losing 50 Million of vascular Business
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and We had a lot of people Inside The
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Company from the Old Old Line Core
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businesses pacemakers Fe Wanted to Pull
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Back and not get into so many New
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businesses We had some ventures A lot of
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ventures losing Money and so We had to
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make the Call Because We weren't growing
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We had a 15% growth Goal and We weren't
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we were Lucky we're growing 7% that Year
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and we're working hard to keep The
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earnings Up but you can Only do that a
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while and so We had two choices We could
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Pull Back to What we were really good at
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which We knew We could make a lot of
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Money at UH but probably Be acquired by
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A larger Company Like a GE or Johnson
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Johnson or We could go for it and take
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some risk take advantage of our High
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priced earnings ratio and expand The
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Company and We chose The latter course
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Even though a number of members of our
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executive committee were opposed to
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doing that We decided to go Out and UH
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and expand The Company We did Five
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acquisitions
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billionars in sales that transform The
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Company and whenever having a problem
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After that one of the AC didn't go well
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The stock Market Beat Up first time We
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Only first time We missed quarterly
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earnings in you know 10 years and They
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Beat US Up Pretty Bad and I said Look
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there a great Company they'll come back
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and We did and two years Later The
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Market Cap had tripled from 20 billion
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to to 60 billion Because We did The
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right think but you know could have gone
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The Other Way The whole thing you know
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could have backfired on US and We could
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have Made some really Bad deals and
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blown Up the Company so so you got to
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take a risk That's What Business is got
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to live a little bit on Sometimes you
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have to go Against the grain Mike you
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have to go against
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What prevailing wisdom is telling you
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and certainly go Against What Security
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analysts are telling you so The US Army
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long Hat of phrase abbreviated with aar
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the afteraction review always good to
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Look Back When things gone Well or not
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Well and ask what you Might have Done
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differently anything you would have Done
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differently on that One with the Benefit
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Again of looking Back Well When
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something Goes Well you wish you done it
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sooner and so and We did Pretty good job
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of integrating so I don't have a lot of
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regrets about that Call ting the First
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acquisition been tring to eventually
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spun off but It was interesting buuse It
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was not a Fantastic but it opened the
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door To A lot of Other things and put US
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in the game and gave US self-confidence
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so I don't Even regret doing that the
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one you said Well Maybe You shouldn't
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have Done UH but I think We had to kind
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of Bust loose we're Like In Chains and
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We had to Bust loose of those Chains so
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that One I I don't have a lot of Second
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thoughts about UH those deals Bill when
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you became chief executive you like All
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first time chief EX executives are doing
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it for the First Time thinking back
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about becoming chief executive was there
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anything that was surprising Even
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shocking that you didn't Anticipate
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until you got into that Corner Office UH
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Well Let me just stop on that What What
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was there anything that really seemed UM
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counterintuitive Even shocking as you
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did take up the manel of Leader of the
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firm Well I was fairly New to to metron
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at the time I've Been with the comp two
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years as President chief Operating
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officer My predecessor stayed on as
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Board chair and I Al said he was one of
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my wisdom advisors UH Yeah I Took a
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while to get our whole Team Around UH on
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Board fully on Board A lot of them
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weren't quite sure a couple of them had
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Wanted The Job UH and to get them fully
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embraced in Company and then What really
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shocked me was that here's this Company
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with Great values and We Ran into Huge
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ethical problems outside The United
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States and i made One appointment of the
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president of Europe that that i made The
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appointment and he turned not he Running
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a bribery Fund He come from a subsidiary
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Company he was Running it there but
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Still he had to be fired I had to admit
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my mistak say you know i made the
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mistake of pointing this guy so it Took
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a long Time to get our Team Up to Speed
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but these ethical problems Around the
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world We had to go Around the world and
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Change Out our Manager in Italy cuse he
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gave a drctor car and Left It Down
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sicily and We had to change Out people
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in China and Argentina and Brazil had to
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Shut Down UH Every Operation We had in
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Korea back in 1992 or Three Because We
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Ran into some significant ethical
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problems there UH and Just Start over
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but I was shocked How a Company with
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Such Good values could tolerate Such
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actions Around the world and I think
00:09:43
tolerates The right World And One of my
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closest colleagues Was a frenchman Who
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was Head of International and he Was a
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Guy he wasn't unethical but he looked
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The Other Way so he was Passive and he
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had to be replaced so that We could take
00:09:58
Take the lid off and Just Get out All
00:10:00
these operations and make a lot of
00:10:01
Changes but that Took Longer Than I
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thought so Bill Once you got through
00:10:05
that Let me reference maybe one of the
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miracles of the Modern Universe you come
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to work in the morning but at that Time
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Another 5,000 people Came to work right
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they've All got to get their Job Done
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All That's got to work together Pull
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together has to be aine with Where
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You're going if there was one thing you
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did to keep the 5,000 people working for
00:10:24
you all over the world pointed in the
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right Direction above that ethical Line
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productive ultimately profit producing
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What was the Maybe the most important
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Secret of your own leadership talk about
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the mission every day every minute Every
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hour Till you Sound Like a Broken Record
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Travel All around the world do mission
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and medallion ceremonies and Give people
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that metronic medallion that said our
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job is to Store people to Full Life and
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Health and Just really you start to Say
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my Gosh people Must Be really bored
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hearing this No They want to hear it
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Every Time bring you and Role Models
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bringing examples They want to know
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That's Why we're doing That's Why
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Quality on the Production Line is so
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Critical It's Not to satisfy some
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Quality and spectter over there It's
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Because we know a Human Life hangs On
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The End Of this Heart valve or when
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you're in the Operating Room you know
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that If you don't provide The right
00:11:16
product to the doctor at the right Time
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someone's going to Die and I watch
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Somebody Die in Paris in an Operation
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Once In a venture We had or he died
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Later that Night UH and Just got to come
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in pervade Every aspect of What You're
00:11:29
doing We turned Down some very Large
00:11:32
acquisitions Okay Because In The End We
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there was not a Coming together Around
00:11:37
the mission and the Culture Boston
00:11:39
scientific you know US surgical
00:11:42
companies We spent A lot of Time talking
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to visiting with Talking to the ceo but
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It was Clear that there was not going to
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be a meeting of the minds Around those
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Points and that was What counted so
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everyone had to hear that every day and
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you come on Board and that was the thing
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I always tested people for and I At The
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End Of My tenure M i had to Fire a chief
00:12:00
information officer cuuse he didn't get
00:12:02
it he want to know Where his Reserved
00:12:03
Parking place was so We don't have that
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We don't have Any Company Planes Get
00:12:06
over it he didn't get the mission and
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Hed Only been there a week or Two and I
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said Boy thisn't going to work You know
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and so he went away Because It was Clear
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he i made a mistake I'm not blaming him
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I'm blaming Myself Bill very good to
00:12:19
hear you talk about your Experience and
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Great By the way for People Who are
00:12:23
watching US right now to pick up one of
00:12:25
your books you've written Four books
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Since you were there
00:12:29
two of them have the following titles
00:12:31
authentic leadership That's the First
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Book you did became a bestseller a
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little bit Later on UH You're North Star
00:12:38
and a question I'm often asked as i
00:12:41
reference say those concepts as I often
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have is If you don't Feel that You're
00:12:46
being The authentic You and If you don't
00:12:48
really have a North Star yet UH How can
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you develop that authenticity How can
00:12:53
you find your North Stars so I know
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you've thought about that question a lot
00:12:57
Give US your guidance When I First
00:12:59
started writing I was actually In
00:13:01
switzerland And I just Given up being
00:13:03
ceo metronic about a Year before and I
00:13:05
realized we were losing sight of What we
00:13:07
were Called to do and I thought that all
00:13:10
the leadership literature was going The
00:13:12
Wrong Way It was talking about How We
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can Paste on traits characteristics
00:13:16
competency Models all the HR Community
00:13:18
was going This Way I just Felt It was
00:13:20
Wrong I Felt leadership has to be come
00:13:22
in from Who You are you have to be
00:13:24
authentic and the genuine you you have
00:13:26
to follow your True North you have to be
00:13:28
The Real person that You're Called to be
00:13:31
instead of trying to that was the year
00:13:32
of emul and Jack welch and How would you
00:13:34
like to be a female executive emul and
00:13:36
Jack welch it Can't Be Done you got to
00:13:38
be yourself and We got to get away from
00:13:39
this Great Man Theory of leadership and
00:13:42
get down to everyone has qualities of
00:13:44
leadership but They have to be developed
00:13:46
and that was the whole thesis of
00:13:48
Everything that I Did Came from and
00:13:50
That's Why I always told people Just Be
00:13:52
yourself you Can't Be something if
00:13:53
You're a toulip to be a toulip You're
00:13:54
Rose you got some prickers It's Okay You
00:13:56
can produce Beautiful buds but you got
00:13:59
to be Who You are and then Bloom Where
00:14:01
You're Bloom from that position so Bill
00:14:03
You're optimistic in that UH if We are
00:14:05
being ourself and we're not performing
00:14:07
to the level that we know we have to to
00:14:09
serve as a Leader in the Community at a
00:14:12
Company wherever UH we've got to take
00:14:14
ourself and We got to build Out What
00:14:16
Works What's Strong and How should
00:14:18
people go about doing that First thing
00:14:21
you have to do is Accept yourself you
00:14:23
have to know yourself have selfawareness
00:14:26
then you have to Accept yourself self
00:14:28
acceptance and that requires compassion
00:14:31
for your weaknesses for that Little Boy
00:14:33
that Lost Seven election or was rejected
00:14:36
By the Girls or The person whose mother
00:14:38
died at a Young Age or whatever those
00:14:41
things are that The Felt he was unfairly
00:14:44
dealt with have crucibles have difficult
00:14:47
times you got to realize That's the Core
00:14:49
That's when you get to the marrow of
00:14:50
Life and find Out That's What life's All
00:14:52
About and That's Where it all starts and
00:14:55
so to Help people go through A lot of
00:14:56
people Say I don't want to deal with it
00:14:57
say you Can't Be Leader until you do it
00:14:59
That's Who You are you have to Accept
00:15:01
Who You are you know that there's
00:15:04
Nothing Wrong with that until you can
00:15:05
Accept that You Came from poverty You
00:15:07
Know You Came from a Broken Family or
00:15:09
you know Maybe It was You Know whatever
00:15:11
It was until You can gain that level you
00:15:14
Can't Be a Leader and so helping people
00:15:16
Walk through that process is Just
00:15:18
Amazing The Impact and How it frees
00:15:21
people Up It's exciting So Once We got
00:15:24
that then We need to know Where we're
00:15:25
going and that metaphor of a Point of
00:15:28
Light always there True North North your
00:15:30
True North is what are you What is your
00:15:32
purpose in Life what you Called to do
00:15:34
How are you going to make you Just One
00:15:36
To S I'm just one of seven billion
00:15:38
people on the Planet How can I make a
00:15:39
difference in the world That's What I'm
00:15:42
passionate about doing today with Young
00:15:43
leaders Coming Here But how can each of
00:15:45
Us make a difference in the world
00:15:47
through our Work not that One is greater
00:15:49
And One Is lesser How do and That's
00:15:51
Where I think having a Sense your True
00:15:53
North what you really believe and
00:15:55
following that and We All Get pulled off
00:15:57
course but you have have to have a way
00:15:59
It's like getting pulled off your your
00:16:00
Compass but you have to wa Coming Back
00:16:02
to True North to what you really is you
00:16:04
so with that is the Title of your Book
00:16:06
and Somebody says I I want to find My
00:16:08
True North I'm 22 years of Age I'm Still
00:16:12
trying to get that Direction figured Out
00:16:15
How do I go about figuring Out What my
00:16:17
True North should be wherever I Might Be
00:16:19
very very straight Forward first of all
00:16:21
Let's review Your whole Life Story and
00:16:24
the Various phases What are the High
00:16:25
Points Low Points really in depth What
00:16:28
is the crucible your life What did you
00:16:30
learn from that Experience Let's
00:16:32
understand What do you believe What are
00:16:34
your beliefs What are your deepest held
00:16:37
values What are the principles you think
00:16:39
about humanankind and about people and
00:16:41
What and put those things together and
00:16:43
now we're ready to talk about What's the
00:16:45
purpose of your leadership I learned The
00:16:47
Hard Way You can't Start Out talking
00:16:49
about that people don't know until you
00:16:50
go through that it doesn't Come into
00:16:54
into Focus you don't really understand
00:16:56
How can I use What are the gifts I have
00:16:58
What are my greatest strengths and What
00:17:01
of the things I'm most motivated by and
00:17:03
That's What We Call your Sweet Spot
00:17:04
Where You're In Your Sweet Spot Because
00:17:07
things your intrinsic motivation not
00:17:10
Just Money Fame and Power extrinsic and
00:17:13
it's your greatest strengths How can I
00:17:16
find a Role for you thankfully some of
00:17:18
this Work on strengthfer Came Out Where
00:17:20
They talk about playing to your
00:17:21
strengths I Had people trying to Fix My
00:17:23
weaknesses in previous Jobs at L and
00:17:25
honey for 20 years They were Always SU
00:17:28
buse you couldn't Fix them I Still
00:17:30
impatient I'm Still too Direct I Still
00:17:32
Lack tack I Still have All those
00:17:34
weaknesses I've had All along I hope I
00:17:36
you know moderated them a little bit
00:17:38
They quite a Strong but they're Still
00:17:39
there It's Part of Who I am so Bill a
00:17:43
question to Shift gears Ever so SL
00:17:46
briefly Here you've been a chief
00:17:47
executive That's had a Board and now you
00:17:49
serve on the board of goldman saxs and
00:17:51
exon Mobile Among
00:17:53
others How does a chief executive Go
00:17:56
about getting the most from the Amazing
00:17:58
people in most boardrooms or if You're a
00:18:00
non-executive director as you are at
00:18:02
goldman and exon Mobile How Do You work
00:18:05
to ensure that the board can Give The
00:18:07
chief executive and his or her Team What
00:18:10
They need Which is strategic guidance
00:18:11
and Well Beyond Well I think boards the
00:18:14
best boards are Made Up of diverse
00:18:16
people who've had a lot of Experience
00:18:18
and then as ceo We had doctors on the
00:18:21
board We had Business people We Just
00:18:23
tried to have the dialogue discussion
00:18:25
and Listen To What They had to say
00:18:26
Sometimes They get it Wrong or some you
00:18:28
Don't Say things quite right That's fine
00:18:30
but What insights can We Get from our
00:18:32
Board can They How can They and really
00:18:34
use them and Make sure that We Use The
00:18:36
Quiet ones on the board like The Dean of
00:18:39
cornell Medical School Tony GTO was much
00:18:41
quieter but had Great wisdom Other
00:18:43
people are much more chatty We had to
00:18:44
draw them Out Into the dialogue Make
00:18:47
sure You're getting everyone engaged and
00:18:48
you have Private Time to do you Can't do
00:18:50
with whole management Team in the room
00:18:52
and have that Private Time to do that
00:18:54
and use your Board really use them in
00:18:57
the Sense of gaining from their wisdom
00:18:59
knowledge and Experience and That's the
00:19:01
only reason I would serve on a Board I
00:19:04
would say in that regard the best Board
00:19:05
I was on S artis Where Dan vassella
00:19:07
really used the board and really
00:19:09
appreciated our inputs and he would Give
00:19:11
US unformed decisions say What do you
00:19:13
think about this and We Give him inputs
00:19:15
and He come back a few months Later and
00:19:17
say Okay Now we're Ready To Take the
00:19:18
Next Step so I've encouraged The bor on
00:19:20
do the same thing Bill a Final question
00:19:23
UH pbs a couple years ago named you one
00:19:26
of the 25 Best ceos Last 25 years You're
00:19:30
actually Here in Philadelphia Today to
00:19:32
receive an Honor from the Franklin
00:19:33
institute for as ceo of the year with
00:19:36
some Amazing predecessors hav received
00:19:39
that award in prior years if Somebody
00:19:41
turned to You and said UH I'm 20 I'm
00:19:44
just getting going on a career I want to
00:19:47
do What You did I want to make a
00:19:49
difference I want to Lead I want to I
00:19:51
want to be a servant leadership I want
00:19:53
to make a difference in the world What
00:19:55
Advice Would you have for a Young person
00:19:57
Just coming into their care in Light Of
00:19:59
What you've Done Don't do What I've Done
00:20:02
Okay you should Do What You Feel Called
00:20:04
to do What Turn you Out What are your
00:20:06
passions what gets you really excited
00:20:08
How do you want to make a difference in
00:20:10
the world when you get on your deathbed
00:20:12
near 97 years old and your favorite
00:20:15
granddaughter ask you UH What did you do
00:20:18
to make a difference or What are you
00:20:19
going to tell her think about that Now
00:20:20
when you're 22 how you going to make
00:20:23
your Mark there are 7 billion people How
00:20:25
are you going to not Stand Out But how
00:20:27
are you going to make a difference What
00:20:28
can you leave behind What's The Legacy
00:20:30
Who is the Real you I guarantee you It's
00:20:32
Not going to be How much money you
00:20:33
makese always Somebody makes more Money
00:20:35
What did you do to make a difference and
00:20:37
I found it really gets down to the lives
00:20:40
You Touch every day in your life and
00:20:42
people you don't Even know Sometimes
00:20:44
that you've impacted between by Who You
00:20:47
are what you Stand for by being True to
00:20:49
What You Believe and I think If you can
00:20:51
Just do that follow your own passions
00:20:54
You can be You can fulfill Every Dream
00:20:56
you have it doesn't Matter your Title Is
00:20:59
How much money You make Okay does Matter
00:21:01
How famous You are but it does Matter
00:21:03
did you make a difference did you use
00:21:04
your greatest gifts that your Creator
00:21:07
gave you to make a difference in the
00:21:08
world to make US a Better place solve
00:21:11
problems Bill Author of authenic
00:21:14
leadership of True North a person who
00:21:16
Took a Company Built The Market value by
00:21:20
a Factor of 60 over 10 years and now a
00:21:22
distinguished member of the Harvard
00:21:24
Business School faculty Thank you for
00:21:25
joining US Today Thank you Mike Honor To
00:21:28
Be
00:21:32
[музика]
00:21:51
Here
