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Using Humor in the Office: When it Works, When it Backfires

October 04, 2016 / 08:29

This episode discusses the role of humor in the workplace, featuring Professor Morris Weitz and doctoral candidate Brad Bitterly. They examine how humor impacts perceptions of status and competence.

Weitz and Bitterly highlight their research findings, indicating that humor can enhance perceptions of confidence and competence, leading to higher status. They provide examples, such as Dick Costolo's humorous tweet before becoming CEO of Twitter, illustrating how humor can elevate someone's position.

They also address the risks associated with humor, noting that inappropriate jokes can lead to a loss of status and even job termination. The conversation emphasizes the importance of understanding the context and audience when using humor.

The researchers suggest that developing humor skills through classes, like improv, can be beneficial for individuals in managerial roles. They stress that humor should be taken seriously as it can significantly influence social dynamics.

Finally, Weitz and Bitterly discuss future research directions, including humor's role in negotiations and how power dynamics affect humor usage.

TL;DR

Humor in the workplace can enhance status but carries risks; context matters.

Episode

8:29
00:00:02
is there a place for humor in the
00:00:04
workplace and what are the implications
00:00:07
of using humor on perceptions of status
00:00:10
and competence here to talk about the
00:00:13
research on this topic are warten
00:00:15
Professor Morris weitzer and Brad
00:00:18
bitterly who is a doctoral candidate
00:00:20
welcome thank you thank you so tell me
00:00:22
about your research our research is on
00:00:25
the relationship between humor and
00:00:27
Status humor pervades our daily
00:00:30
interactions yet it's been largely
00:00:32
ignored by the prior organizational uh
00:00:35
research in this work we look at how it
00:00:38
can really significantly shape and
00:00:41
influence the way we perceive others so
00:00:44
when we look around we see a lot of we
00:00:45
see some examples of humor going really
00:00:48
well and it causing us to perceive the
00:00:51
joke teller as being more confident
00:00:53
competent and higher in status for
00:00:55
example the night before Dick Costo
00:00:58
joined Twitter as the Chief Operating
00:01:00
Officer he sent out sent out a tweet
00:01:03
that said first full day as Twitter coo
00:01:05
tomorrow step one undermine CEO
00:01:08
consolidate power now a year after he
00:01:11
sent out that tweet he ended up becoming
00:01:13
CEO of Twitter so we can see examples of
00:01:17
where someone uses humor and they rise
00:01:19
to the top of the hierarchy but we also
00:01:21
see cases where people attempt to use it
00:01:23
say a really inappropriate joke and just
00:01:26
Plum it to the bottom and the focus of
00:01:29
our work is is trying to understand what
00:01:31
it is about humor that can cause someone
00:01:32
to either rise or fall in
00:01:34
status so what are your paper's key
00:01:37
takeaways well one thing we find first
00:01:41
as as Brad mentioned humor is risky so
00:01:45
sometimes humor can single signal
00:01:47
competence and confidence and increase
00:01:50
our status but sometimes if we cross the
00:01:54
line so humor can fail because it's
00:01:57
inappropriate because it's just not very
00:02:00
funny or because we overdo it so too
00:02:02
much in those cases we signal low
00:02:06
competence and that harms our status and
00:02:09
in some cases we've seen actually people
00:02:11
get fired because of it but we find is
00:02:14
that whether or not the humor goes well
00:02:16
or not the use of humor the tempted use
00:02:19
always signals confidence that is I'm a
00:02:22
confident person I'm telling a joke but
00:02:25
the competence how competent I am really
00:02:28
matters and that's what swings the use
00:02:31
of humor from being effective or
00:02:34
ineffective so how does someone get that
00:02:37
characteristic of being
00:02:39
humorous should they go out and take
00:02:41
classes or what should they do well I
00:02:46
think um since it is a really important
00:02:49
skill set in our daily lives and a
00:02:51
really important managerial skill I
00:02:53
think it could help for people to try to
00:02:55
take classes they could do improv
00:02:57
classes um that could get them more
00:03:00
familiar more comfortable with
00:03:01
delivering a joke I think part of the
00:03:04
difficulty to begin with is just trying
00:03:06
to get that confidence that way you feel
00:03:08
comfortable delivering it even
00:03:10
appropriate
00:03:11
jokes yeah I'd say also to add to that
00:03:14
um it's also something we can look for
00:03:16
in selection so when we screen people we
00:03:19
might look for somebody that is at least
00:03:21
comfortable with humor again we don't
00:03:24
want the class clown but for somebody
00:03:27
who's you know fasile with it it can
00:03:29
really be a strategic
00:03:31
Advantage so what conclusions of any
00:03:33
surprise to you so I'd say one of the
00:03:38
conclusions that particularly that I
00:03:41
found particularly surprising was in our
00:03:42
second study we found that someone who
00:03:45
effectively used humor they were not
00:03:47
only perceived to be more confident
00:03:50
competent and higher in status they were
00:03:52
even more likely to be elected as a
00:03:53
group leader for a subsequent task so
00:03:56
here we see humor not only influencing
00:03:58
perceptions of one another but even
00:04:00
influencing
00:04:02
Behavior I'd say another important
00:04:05
finding in our work is that we're really
00:04:07
disentangling Confidence from status in
00:04:11
a lot of Prior work people had found
00:04:13
that people who are more confident
00:04:15
project confidence are perceived to have
00:04:17
higher status and here we show that with
00:04:21
the inappropriate use of humor people
00:04:24
can can project confidence but still
00:04:27
come off so badly they actually lose
00:04:31
status and what are some practical
00:04:34
implications of your
00:04:37
research so some practical implications
00:04:40
first of all are that humor can be a
00:04:43
really effective tool for increasing
00:04:46
status and that people should be aware
00:04:48
of this it compared to other methods of
00:04:51
increasing status say um using Goods to
00:04:54
Signal status a joke is free whereas a
00:04:58
Louis Vuitton bag is extremely expensive
00:05:01
um it can be uh if people realize the
00:05:06
power of it it can be really effective
00:05:08
but the other thing to keep in mind is
00:05:11
as we said it's really risky and that
00:05:13
people should be aware and in novel
00:05:15
situations with unfamiliar others you
00:05:17
might not have a good read on how your
00:05:19
joke is going to be received and we even
00:05:22
see professionals getting in trouble at
00:05:24
times last month we saw Ellen degenerous
00:05:27
send out a picture where she
00:05:28
photoshopped herself on on usin bolts
00:05:30
back and even though she meant it as a
00:05:33
joke and this is someone that's really
00:05:35
built their career on being able to
00:05:37
effectively use appropriate humor there
00:05:39
was some backlash for for the picture
00:05:42
that we should be yeah should be careful
00:05:45
and our work identifies the use of humor
00:05:48
as something really important that is
00:05:51
humor influences the hierarchies within
00:05:54
our groups at work and at home and here
00:05:58
rather than being some an inary or
00:06:00
Superfluous Behavior we're arguing that
00:06:02
humor should be taken seriously in so
00:06:06
far as it can really help us navigate
00:06:07
our social interactions and and
00:06:10
profoundly influence our perception of
00:06:13
of where we fit in in a
00:06:15
hierarchy so what sets your research
00:06:17
apart from other work in this
00:06:21
area so one way that we set ourselves
00:06:23
apart is we're the first to really
00:06:25
experimentally manipulate humor to study
00:06:28
how it influences
00:06:30
uh status so we we ran a series of
00:06:34
experiments where we presented uh
00:06:37
participants with a situation where they
00:06:39
were faced with an individual that
00:06:41
either gave a serious comment or a joke
00:06:44
and we found we were able to establish
00:06:46
causality between humor and confidence
00:06:50
confidence and Status the other area
00:06:53
where we set ourselves apart is that we
00:06:55
demonstrate that although confidence
00:06:57
really does help us in our daily lives
00:06:59
it's really good to be confident saying
00:07:01
an inappropriate joke is such a strong
00:07:04
signal of lower intelligence and lower
00:07:07
skill it overpowers any of the benefits
00:07:09
of confidence and causes a person to
00:07:11
lose status so what will you do next as
00:07:14
a followup to This
00:07:16
research well we have an active program
00:07:18
looking at humor in some other contexts
00:07:21
like in
00:07:22
negotiations we're also interested how
00:07:25
how powerful we feel influences our
00:07:28
inclination to use use humor so for
00:07:31
example people who are powerful may be
00:07:33
less inhibited in using humor people who
00:07:36
are low in power may feel uncertain
00:07:38
about their use of humor and it could be
00:07:41
that we create a cycle where if powerful
00:07:44
people are more likely to use humor and
00:07:47
they get better at it and use it more
00:07:49
effectively it might maintain a power
00:07:53
hierarchy in a way that other things are
00:07:56
sort of you know might might be harder
00:07:59
just sort of break so we're going be to
00:08:01
think about how how power and humor
00:08:04
really interact
00:08:17
[Music]

Episode Highlights

  • The Power of Humor in the Workplace
    Research shows that humor can influence perceptions of competence and status among colleagues.
    “Humor can really significantly shape how we perceive others.”
    @ 00m 41s
    October 04, 2016
  • Risks of Humor
    While humor can elevate status, inappropriate jokes can lead to significant consequences.
    “The use of humor always signals confidence.”
    @ 02m 19s
    October 04, 2016
  • Humor as a Strategic Advantage
    Using humor effectively can be a free method to signal status compared to material goods.
    “Humor can be a really effective tool for increasing status.”
    @ 04m 43s
    October 04, 2016

Episode Quotes

  • Humor can really significantly shape how we perceive others.
    Using Humor in the Office: When it Works, When it Backfires
  • The use of humor always signals confidence.
    Using Humor in the Office: When it Works, When it Backfires
  • Humor can be a really effective tool for increasing status.
    Using Humor in the Office: When it Works, When it Backfires
  • Humor should be taken seriously; it profoundly influences our perception of hierarchy.
    Using Humor in the Office: When it Works, When it Backfires

Key Moments

  • Humor in the Workplace00:02
  • Research Findings00:13
  • Risks of Humor01:50
  • Strategic Use of Humor03:31
  • Confidence vs Status04:05

Words per Minute Over Time

Vibes Breakdown

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