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She's Ran NZ's Biggest Companies. Losing Her Son Taught Her What None of Them Could

March 08, 202601:35:28
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You're widely regarded as one of the
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country's most influential business
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woman.
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>> I'm a kid who was born into a poor
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workingclass family in the north of
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England. I left school. I've got not one
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tertiary qualification. People will
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discover one day that I am really
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useless.
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>> You've already been like more open and
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unguarded than what I was potentially
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anticipating.
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>> Well, you see, I've lived a pure life.
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There's no real big secrets. We had a
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hit list. We'd seen him outside the
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record shop. He was only number seven
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out of 10. Physically, we always been
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really compatible. People sort of think
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you die from the neck down once you're
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45, but you know that ain't true. My
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heart stopped in the second facelift I
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was having, literally.
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>> Do you do you feel like talking about
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that or not so much?
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>> Dom, I'm only ever sort of 30 seconds
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away from bursting into tears about it.
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And he died suddenly in front of the
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children. So the whole thing was
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horrendous. I'm coping. I don't know
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that I'm healing.
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>> What three words would you like your
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grandkids to say about you?
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>> Oh, good. You're here. Come on. This is
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the center of performance. Whenever
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there's a top performance in New
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Zealand, it all comes from here. That's
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Lisa Carrington. She's been doing that
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for days. That's the boys who got the
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Holland one in To.
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He did it again. Hey Finn, how's the
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performance going?
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>> Top tier.
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>> Nice. This is our generate room. In
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here, you'll find our top performers
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helping Kiwis maximize their Kiwi Saver
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investments. Get in here, Finn.
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>> Maximize. Generate. Putting performance
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first.
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>> Dame Joan Withers, welcome to my
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podcast.
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>> Thank you, Dom.
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I'm so honored that that you're here. I
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reached out to you last year. I I know
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I'm aware you haven't done a lot of
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podcast um stuff before, so I was I was
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quite surprised you said yes.
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>> I was flattered to be asked.
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>> Where? Why?
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>> Well, I just think another media
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personality. And I guess, you know, it's
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always I find it incredibly
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self-indulgent to go into these sorts of
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conversations as opposed to being
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sitting around a board table after
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having read 300 pages of pre-eread. This
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is fun.
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Well, I hope it will be fun. Um, it's an
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honor to have you here. You you're
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widely regarded as one of the country's
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most influential businesswoman. Um,
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became a dame a year, two years ago,
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>> about 18 months ago. Yeah.
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>> Yeah. Yeah. Um, some of the stuff you've
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done, you were the chair of the
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warehouse for 9 years. Um, director at
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A&Z, um, Sky TV, Origin Energy, Mercury,
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TVZ, Oakland Airport, Treasury Advisory
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Board. Um, you've been CEO of the radio
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network, CEO of Fairfax. Um, yeah, it's
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it's an incredible LinkedIn page, isn't
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it?
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>> Uh, look, it's a long career and you can
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pack quite a lot into the length of time
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that I've been back in the workforce.
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So, um, I think I've been incredibly
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lucky. A lot of it's about being in the
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right place at the right time. Um, a lot
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of it's about the fact that at the stage
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I was rising through the ranks in terms
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of a career, there were loads of
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opportunity for women and there were
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active initiatives to get more women
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into into leading roles, whether it be
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in executive life or or in governance
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around a board table. Uh, and I'm also
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incredibly lucky in that I had a shining
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example of what work ethic looks like
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from my father. So, I've never been shy
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of hard work uh and applying myself when
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I needed to.
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>> Yeah, I've got a quote from you. Uh my
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approach to life and business boils down
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to this. There are no shortcuts, no
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silver bullets. If you are diligent and
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tenacious and make the most of the
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opportunities you're offered, you can
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still get to the top.
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>> Yeah, I'd stand by that.
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>> Yeah, it's a great quote. Um
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I Googled you um last week when I was
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preparing for this interview and it just
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came out on on like Google alerts like
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just a couple of days ago that you're
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finishing with um A&Z in July this year
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after being there how like 12 years.
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>> Yeah, I think it'll be close to 13 by
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the time I go. Yes.
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>> Yeah. Wh why why the decision? Oh um the
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normal tenure in fact it's sort of
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almost the protocol is 9 years maximum
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but for a variety of reasons because of
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a lot of change on the A&Z New Zealand
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board um Sir John Key was the chair at
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the time and asked me to extend my
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tenure and then again I was asked for
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another year just as as we sorted out
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succession at board level. it. You know,
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always with a board, it's a matter of
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having the right mix of experienced
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people who've been there long enough and
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have got institutional knowledge, making
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sure you're getting fresh blood in.
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>> I'm I'm so excited to um pick your
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brains about what it actually means cuz
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I've never been in a boardroom in my in
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my life. I'm on the um the body corp
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committee at my apartment. Um and I find
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that a ball ache sometimes just the
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messages going backwards and forwards in
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the WhatsApp group for a boutique
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apartment. So I can't imagine how
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intense it is at the sort of level
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you're doing. But um yeah, when you when
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you strip away the titles and the
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achievements, who are you at your core?
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>> Look, I'm a kid who was born into a um
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pretty poor workingclass family in the
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north of England. Um whose parents
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decided to immigrate after my maternal
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grandmother died and come out here cuz
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my father's family were here. I don't
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think I've ever le lost those
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workingclass roots.
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Um, so my life experience is probably
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very different to that of a lot of
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people I sit around a board table with.
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>> Uh, as I said before, I've worked hard,
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>> always have worked hard.
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>> I've had
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um the absolute good fortune to have a
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life partner, the same life partner
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since I was 15.
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So I think that's a big part of who I am
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because we've grown up together and
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we're now growing old together
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>> and those are the things that are really
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rock solid and fundamental.
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So you know dad I guess was a really
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positive influence not only in terms of
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that work ethic but also in terms of
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integrity.
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>> You know he's one of those guy I would
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stake my life on the fact he never did
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anything wrong in his life. you know, he
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was just that sort of guy.
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>> He um was in the army. His father put
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him into the territorials when he was
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15. Lied about his age. Could see the
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Second World War coming up. Demobbed
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when he was 26.
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Trained as a sheet metal worker. Made
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the decision to come out to New Zealand.
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Couldn't get a job as a sheet metal
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worker. So ended up rolling coils of
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rubber hose at the reed rubber factory
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which is right where that intersection
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is now at um at Ellisley. Um
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and you know gave us all the three girls
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gave us all a very very good grounding
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on um doing the right thing.
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>> You So you're born 1953 in Manchester.
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>> Yep.
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>> Any memories? Any memories from those
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early years in the UK? Yeah, slight
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memories. I started school there and I
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think as you would expect the journey um
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sticks in my mind going on a big boat
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for 5 weeks.
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>> Oh, was it a boat?
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>> It was a boat.
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>> Oh my god.
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>> And rough seas.
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Um so I can remember seeing, you know,
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standing up on a mezzanine floor and
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seeing the dining room be below sort of
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swaying and plates sliding down the
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table. Just just little memories like
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that. Can can remember meeting my
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paternal grandparents for the for the
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first time. So patchy but yes still
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there.
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>> So you you're six when you moved to New
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Zealand. Um yeah what can you remember
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your first impressions or your parents
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Lillian Lillian and Lillian and Jack?
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What did they tell you about? I
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>> had done a lot of research.
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>> Yeah. Yeah.
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>> Uh there wasn't a lot of because my
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grandmother died quite suddenly and she
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was only 69. and she lived with us.
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There's no way my mother would have
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immigrated while her mother was alive.
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So, it was she died in the March, I
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think, and I think we're on a boat in
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the June or July. So, it was incredibly
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quick. Um, so we weren't given much of a
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preamble about what to expect. My mother
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when she arrived was devastated. One,
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she was still grieving, no doubt, but
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also this was just such a backwater, you
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know, to her. So, so she suffered I
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think what would be classified now as
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depression. Remember her crying a lot as
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we were kids. Um, so
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yeah, I mean the thing I remember most
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is I really wanted to fit in. I had this
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North of England accent which was very
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different to my peers at school. And you
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know, note to self, get rid of the
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accent real quick,
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>> which I managed to do. My older sister,
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who was about 5 years older than me,
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didn't manage to get rid of it so
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quickly, but I just tried to fit in. And
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then I think I loved it, you know. I
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think I loved going to the beach. I
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loved the open air, you know, loved
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playing with the kids in the
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neighborhood. So, yeah.
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>> What did you want to be when you grew
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up? Did did little girls have career
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aspirations back then? Were they allowed
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to have career aspirations?
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>> They're definitely allowed to. And again
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I think and I've this is my view more
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and it's something that I work on at the
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moment is you cannot be what you cannot
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see. So you still see it in New Zealand
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unfortunately that that children who
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don't get exposed to what is the
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possible have a much harder time of
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finding of of I guess maximizing their
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opportunities and reaching their full
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potential. I um I didn't really have a
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fixed view. I loved creative things,
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which is weird because I've I'm
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absolutely really not that creative, but
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I thought I might be a fashion designer.
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So, I actually used to do sketches and
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send them off to some of the designers.
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I remember someone like Kevin Bean and
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people don't poor things getting these
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very amateur-ish, awful thing, awful
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sketches. But no, it was more when I
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went to high school. I went to a very
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very good Catholic girls college and the
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head teacher there was an amazing woman
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and she really did start to give you a
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perspective on you could do whatever you
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wanted to do but once I met Brian that's
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all I wanted to do so I left school
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straight after sitting school C they
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invited me to come back and and promised
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me UEIE accredititation I would go
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straight into the seventh form but there
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was no way So,
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>> I've heard Yeah. You mentioned before
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that your dad never did like anything
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wrong in his life. Um, I've heard you
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describe yourself as a rebellious teen.
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>> I was.
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>> Were you Were you a badass? What were
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you
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>> Well, not bad. You know, there's a
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continuum of bad.
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>> Bad by like Catholic Catholic school
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standards and by your dad's benchmark
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perhaps.
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>> Yeah. Look, there was never anything
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that was particularly egregious, but um
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my sister, my older sister was very good
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and would say, "Look, mom, I'll help you
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with the ironing." That absolutely was
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not me. Is like I want to go to that
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dance, you know. So, so it it there was
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rebellion um to an extent.
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Um
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yeah, once I met Brian, I was pretty
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adamant I wanted to go out with him. And
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when they said, "Well, you can go out in
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the weekend, but you're not going out on
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on during the school week." That was it.
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And I came home, I remember coming home,
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sitting the last school C exam, and I
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said, "I'm out of there.
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>> I'm gone."
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>> Yeah.
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>> You know,
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>> so so I guess that's rebellion.
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>> Um,
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but no, there was nothing really
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naughty, Dom, unfortunately.
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>> Just sort of more strong willed.
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>> Oh, yeah. Very much strong willed. Yeah.
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>> Okay.
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>> Yeah.
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>> So, um, yeah, let's talk about Brian. So
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um the Papawi rugby club rooms at the
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age of 15. It was a dance there.
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>> Is that the first time you you sort of
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locked eyes?
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>> Did you know him before that or
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>> I did not know him but um my best friend
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and I used to rank the guys in Papa. So
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we we had a hit list. We'd seen him
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outside the record shop on a Thursday
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night. He was only number seven out of
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10 unfortunately.
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However, uh at the dance Yes. He came up
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and asked me to dance. So that was it.
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He made it
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>> spite of being number seven.
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>> 1968
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>> 69
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>> 69
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>> May the 1869 we met. Yeah.
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>> You're still together now. It's um
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what's been the key? What's been the key
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to um a success the success and the
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longevity in your marriage?
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>> Uh we're very different.
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>> He is very creative. Um
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yep. He
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he doesn't let me push him around. you
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know, we've had interesting career
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trajectories. He worked at E New Zealand
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for 48 hour 48 years. 48 hours. Um, he's
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now retired. He's very happy in
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retirement. Uh, cuz we're on a, you
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know, 20 acre property. So, he he sort
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of does things on the property and has,
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you know, re baby calves and stuff. Um,
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physically we always been really
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compatible and I think, you know, when
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you get to my age, people don't talk
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about that stuff, but it's hugely
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important. I think
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>> I think um
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>> What do you mean you still find him
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sexy?
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>> Yeah.
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>> Yep. Definitely.
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>> That's cool.
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>> Good on you for talking about that.
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>> Yeah. Well, I think it is really
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important cuz people sort of think you
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die from the neck down once you're 45,
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but you know, that ain't true.
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>> Um and I think for women especially
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today, it's really, you know, there's
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much more talk about menopause and
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postmenopause and things that happen.
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So, I think that's really important.
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But, yeah, physically, we've always been
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very attracted to each other.
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intellectually we're very different. Um
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he keeps me incredibly grounded. He um
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is a fabulous father uh and an amazing
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grandfather. Unfortunately, we lost our
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son in October last year, died very
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suddenly. So, it's when you go through
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something like that, you realize how
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important that relationship is.
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Um, and I think also, you know, once you
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get grandkids, that's a whole another
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realm in your life where you really
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nobody else other than their parents is
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ever going to care about them the way
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that you do, you know? So, so we've had
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that in common. Uh, he's indulged me
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when I decided I wanted to take up horse
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riding at the age of 43
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and my horse spooked and I said, "Right,
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that's it. I'm giving up cuz I've fallen
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off." He said, "No, no, no. Don't give
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it up. I'll take it up as well." So, he
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did. And we did that for, you know, a
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long, long time. We haven't He's had a
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hip replacement, so he's a bit nervous
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about getting back on the horse, but,
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you know, it's those things is we've
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we've always been able to
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>> have compatibility in terms of spending
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a lot of time together outside, you
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know, like outside our work careers
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where we've we spend 99% of our
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recreational time together.
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Thanks for that answer. That's um I
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don't know. This is the first time we've
00:15:10
we've met. I feel like I know you though
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and I I wasn't sure what to expect with
00:15:13
this podcast, but you've already been
00:15:14
like more open and unguarded than what I
00:15:17
was potentially anticipating.
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>> Um
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>> well, you see, I've lived a pure life.
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There's no real big secret. So,
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>> yeah. Um so, Brian went to um went to
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that dance. Um the quote that I heard is
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that he was determined to find a
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dependent wife. det
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He failed on that account, didn't he?
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>> Yeah, he did. He did. I look I Yeah,
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it's a very interesting dynamic. And you
00:15:42
think, you know, like what his
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expectations were
00:15:45
in a relationship and then going into a
00:15:47
marriage. Um, but he's always, you know,
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if id said to him, I want to have 10
00:15:52
kids, he would have said, right, well,
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we need to get a bigger house, but we'll
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work through it. As it was, we had one
00:15:57
child and it, you know, I stayed home
00:15:59
for six years and then said, look, I am
00:16:01
climbing the walls. I can't do this
00:16:02
again. I've got to go back to work. Um,
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and he supported me every step of the
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way. So,
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>> um, yes. So, you left school at 15. Um,
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>> 16.
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>> 16. Married married Married at 19. Um,
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>> yes.
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>> Your son Jamie um he was born on your
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21st birthday.
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>> He was. Yeah.
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>> Yeah. Yeah. And then, um, so while while
00:16:23
you were like raising this toddler at
00:16:25
home, you were um working from home
00:16:26
knitting for people.
00:16:28
>> Yeah. I uh I thought I should continue
00:16:31
to contribute wherever I could and uh so
00:16:35
I bought a knitting machine and in those
00:16:38
days you used to get a family benefit of
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$160 a week or whatever it was.
00:16:42
>> Was that an okay sum of money back then?
00:16:45
>> It sounds like a pittance. It was a
00:16:47
pittance. It was it was a pathetic
00:16:49
amount. I can't Yeah, it was around
00:16:51
that. It was very very little, but it
00:16:53
was enough to put buy this thing on
00:16:56
higher purchase and um so I pushed the
00:17:00
pram up to the shop like I don't know
00:17:02
how many times to make sure I could was
00:17:05
fully proficient. And then my sister saw
00:17:08
an ad for a boutique in town in the
00:17:10
Strand Arcade and they were looking for
00:17:13
people to create garments from photos
00:17:17
and magazines.
00:17:19
So I um I did that for well J it must
00:17:23
have done done it for about three or
00:17:25
four years
00:17:26
>> and this guy was actually fabulously
00:17:28
supportive and he'd bring me out all the
00:17:30
wool and I'd think how the hell do I
00:17:32
create this thing and I did it. So that
00:17:34
was good in that it was it was
00:17:38
additional money for the family which
00:17:40
again cuz I was doing 10 garments a week
00:17:42
or something it actually ended up being
00:17:44
reasonably lucrative.
00:17:46
>> You're not good at sitting still are
00:17:47
you? But you're very busy.
00:17:48
>> I am good at sitting still actually.
00:17:50
Yeah, I am. I I'm either full on or I'm
00:17:53
full stop. And when I stop, I stop.
00:17:57
>> Like I've just had six weeks off and
00:17:59
I've done bugger all. Look, my nails are
00:18:01
still hanging in up there after 6 weeks.
00:18:03
It's I've done nothing. Um, which has
00:18:06
been great.
00:18:07
>> What What does nothing mean?
00:18:10
>> Well, we were away traveling. So I, you
00:18:12
know, I've done no housework. I've done
00:18:13
no
00:18:15
>> reading or anything like normally, you
00:18:17
know, reading hundreds of which I'm back
00:18:18
into now, but 6 weeks I didn't do
00:18:20
anything really
00:18:22
>> except enjoy myself.
00:18:23
>> Yeah. Oh, fantastic. It's welld
00:18:25
deserved. You um I don't know if you
00:18:27
want to um talk about this before. I I I
00:18:30
wasn't sure if it was an area we' we'd
00:18:31
go to, but um you brought it up just
00:18:33
before your son Jamie, who passed away
00:18:35
um actually four months ago today.
00:18:38
>> Yeah.
00:18:39
>> Yeah. I um I didn't know him
00:18:41
particularly well um but we worked for
00:18:42
the same company and we worked in
00:18:44
different buildings so I had some
00:18:45
dealings with him. Um what a lovely man.
00:18:48
He's really kind.
00:18:49
>> Yeah.
00:18:50
>> Yeah. Yeah. It's very very tough.
00:18:53
>> So he was Yeah. As I said before um your
00:18:56
only child born on your 21st birthday.
00:18:58
Um
00:19:02
>> yeah. Do you do you feel like talking
00:19:04
about that or not so much?
00:19:05
>> Well,
00:19:05
>> is it too painful? It's still, you know,
00:19:08
Dom, I'm only ever sort of 30 seconds
00:19:10
away from bursting into tears about it.
00:19:12
But, uh, but as I said before, Brian and
00:19:15
I have, you know, tried to work through
00:19:18
because when you have a sudden death
00:19:20
like that under those circumstances and
00:19:22
it was horrendous, you've got all the
00:19:24
logistics that you've got to deal with.
00:19:26
So, you've got police, you've got
00:19:27
coroners, you've got, you know, and he
00:19:30
died suddenly in front of the children.
00:19:31
So, the whole thing was horrendous.
00:19:34
So,
00:19:36
you know, given my personality and who I
00:19:39
am, I had to lead all of that that
00:19:41
process. And we're still, you know,
00:19:43
still haven't got
00:19:45
cause of death yet. Um,
00:19:49
so there's a lot of it that you you get
00:19:52
through the funeral and then you you
00:19:54
think, how am I going to deal with that?
00:19:56
So,
00:19:57
you know, those are still conversations
00:19:59
I need to have with myself. Um
00:20:03
>> uh
00:20:06
you know Jamie was a fabulous guy but he
00:20:09
had problems you will know that he had
00:20:11
problems with alcohol previously.
00:20:14
>> Um but he got himself together.
00:20:17
>> Uh he was a fabulous father to those
00:20:20
children.
00:20:22
>> Um
00:20:24
and we certainly didn't expect that to
00:20:26
happen. I mean, he didn't get the best
00:20:28
best of health and we'd been all been
00:20:30
out, you know, I spoke to him the
00:20:32
Tuesday before he died on the Saturday.
00:20:34
Had a long conversation with him about
00:20:36
about his son. Um,
00:20:39
I think we'd gone out the week before
00:20:41
cuz it was Indy's birthday and she'd
00:20:43
wanted to go to Pearl Garden, so we'd
00:20:45
all gone to Pearl Garden. Um, and so
00:20:50
yeah, I it's just how your grief unfolds
00:20:53
I think is different for everyone and
00:20:55
and how you deal with that. But again,
00:20:57
as I said at the outset, I don't know
00:21:00
how I would have coped without Brian. I
00:21:02
don't I just don't know. And um
00:21:06
>> and probably vice versa.
00:21:09
Yeah, I think more from a practical
00:21:12
sense for me. I I think he's,
00:21:17
you know, he he's glad that I took
00:21:21
control of all of that side of it
00:21:23
because that's what I'm better at. So, I
00:21:25
think we both have played to each
00:21:26
other's strengths.
00:21:30
>> Man, it's a lot to go through.
00:21:32
>> It's the children that you think about
00:21:34
more, you know, like
00:21:35
>> how old are the kids now? Uh Indie will
00:21:37
be 14 in September and Alex is is eight.
00:21:41
Uh he'll be nine in in April. Um
00:21:46
yeah, I think Indy's, you know, she's
00:21:47
very they're both close to their father,
00:21:49
but Indie was really close cuz as you
00:21:51
can imagine, he's brought her up with
00:21:53
music and she's
00:21:55
>> and we took her took her up to the the
00:21:57
cemetery a couple of weeks ago. She
00:21:58
wanted to go up. we'd had a family ga
00:22:00
gathering um and uh she said, "Oh, I I
00:22:05
want to talk to dad." And so we walked
00:22:08
around the the cemetery and I I think
00:22:10
that's when Brian,
00:22:12
you know, we moved away to give her the
00:22:15
space to do that. But and she was just
00:22:17
talking to him, you could see. Um
00:22:20
uh but that really broke Brian up, you
00:22:22
know. I think it's just that's just one
00:22:24
example of of how it affects the kids.
00:22:26
But it was beautiful that she had whole
00:22:28
bunch of stuff she wanted to share with
00:22:30
them and she's very animated. So it in
00:22:33
one in one sense it was a beautiful
00:22:35
thing to say but to see but very very
00:22:37
hard very hard especially for Brian.
00:22:42
>> Can you remember how you ended the last
00:22:44
conversation with Jamie?
00:22:46
>> Yeah. Uh well we were we sort of
00:22:50
reflected on on the lunch and and how
00:22:52
that had gone and then you know talking
00:22:54
to him. Alex is is uh a very special guy
00:22:57
and we were just talking about him and
00:23:00
and sharing he's he's um at a Montasauri
00:23:04
school in Onihunga and he's just you
00:23:07
know he's on the lower end of the autism
00:23:09
spectrum but he's just gone from
00:23:10
strength to strength. We were sort of
00:23:13
talking about his um he's been fully
00:23:17
proficient in in uh in playing chess now
00:23:21
and even says to his grandfather, "How
00:23:23
does it feel to be beaten by an
00:23:24
8-year-old?" So So it was that sort of
00:23:27
conversation. So Jamie's incredibly
00:23:30
proud of the kids.
00:23:32
>> Was he proud of his mom?
00:23:34
>> Yeah, he was, I think. But he need, you
00:23:37
know, like he
00:23:40
Yeah. I mean, he'd always Yeah. He
00:23:43
>> he was he's interesting in that he he
00:23:46
would he would be circumspect about
00:23:49
things like he didn't make a big deal
00:23:51
about the Damehood, you know. I didn't
00:23:53
tell anyone. I didn't even tell Brian. I
00:23:55
actually was overseas. I was in the
00:23:57
States.
00:23:58
>> What What do you mean? So, you get a
00:23:59
letter. You get a letter or a phone call
00:24:00
or
00:24:01
>> you get an email. You get an email from
00:24:03
DPMC and it's sort of it's still like
00:24:05
all you know this has to be approved by
00:24:07
the king and you got to fill in all
00:24:08
these things.
00:24:10
And um but this might happen. And it
00:24:13
says then don't tell anyone, which I
00:24:16
didn't. I thought, well, I'm not going
00:24:17
to tell anyone cuz
00:24:18
>> you can trust Brian.
00:24:19
>> Well, no, it wasn't that I didn't trust
00:24:21
him, but I actually knew I was going to
00:24:22
be overseas on King's birthday weekend,
00:24:26
uh which is when they make the
00:24:28
announcement.
00:24:29
And I just thought if I tell him, you
00:24:33
know, then it's that it's cats out of
00:24:35
the bag and he I know I know I knew what
00:24:37
he'd be like and it would be unbearable
00:24:39
for 6 weeks it didn't happen.
00:24:42
>> So I thought I just won't tell him and
00:24:44
so um Brian had to ring Jamie and tell
00:24:46
him and when I talked to to Brian who
00:24:50
said why didn't you tell me? Um
00:24:53
I said what did Jamie say? And he said,
00:24:54
"Oh, oh god, is that right?" sort of
00:24:56
thing, you know, saying, "Yeah." And
00:24:59
then he Jamie did ring me, so but yeah,
00:25:01
it's not Yeah. Yeah. No, he was
00:25:03
>> didn't show it. Didn't show it.
00:25:04
>> Yeah.
00:25:05
>> Yeah.
00:25:05
>> I know. Too late to ask him, but Yeah.
00:25:10
>> You You're um You're holding it together
00:25:11
remarkably well.
00:25:13
>> Well, there's still really fresh, isn't
00:25:15
it?
00:25:16
>> Yeah, it is very Yeah. And like I say,
00:25:18
there's still a couple of big
00:25:19
conversations I need to have with
00:25:21
myself, which I'm probably deliberately
00:25:24
postponing. And and so there was, you
00:25:26
know, the immediate aftermath. Then we
00:25:28
we'd already planned to go overseas.
00:25:30
That had been booked at midyear and we
00:25:32
decided we would do that. So we, you
00:25:34
know, we had that time together.
00:25:36
>> Um but yeah, look,
00:25:39
>> you just have to work through it. Um,
00:25:41
I've had Mark Graeme on the podcast, you
00:25:43
know, the famous rugby league player,
00:25:44
and he lost um, one of his sons to the
00:25:46
same sort of tragic circumstances.
00:25:49
>> And I asked him if he wanted to talk
00:25:50
about it, and his his response was like,
00:25:52
"Not not really." He said, "I I try not
00:25:55
to think about it cuz when I think about
00:25:56
it, it hurts."
00:25:58
>> Yeah, it does hurt.
00:25:59
>> Um,
00:26:02
but I think it's also cathartic in some
00:26:04
ways.
00:26:10
Yeah. What have you learned about grief
00:26:11
that you didn't know already?
00:26:16
>> Well, nothing prepares you for that.
00:26:18
>> Um,
00:26:19
>> and you know, you expect your parents to
00:26:21
go at some point and that that happened
00:26:24
and it's very very sad.
00:26:26
>> Uh, you don't expect this sort of stuff
00:26:29
to happen, but you you know, Jamie is
00:26:32
51, so he wasn't a child. I think
00:26:36
parents when they lose their kids or
00:26:39
even grandparents when they lose their
00:26:40
grandkids when they are children I I
00:26:43
don't know how people deal with that. I
00:26:44
honestly don't
00:26:47
especially if it's unexpected but also
00:26:49
the families that
00:26:50
>> have to deal with you know not knowing
00:26:52
children develop you know cancer or
00:26:54
shocking illnesses and they have to work
00:26:56
through
00:26:57
>> months or years not knowing what the
00:26:59
outcome's really going to be. So those
00:27:01
are the people I really really empathize
00:27:03
with.
00:27:06
Thanks for sharing this stuff. Yeah, I'm
00:27:08
really sorry that you guys had to go
00:27:10
through this.
00:27:11
>> Thank you.
00:27:13
>> Um, should we get back onto your career?
00:27:16
So, you're 30 36 and
00:27:19
>> No, I'm a bit older than 36.
00:27:24
>> You're looking great. What are you? 73
00:27:25
72.
00:27:26
>> 72.
00:27:27
>> Yeah. 73 this year.
00:27:28
>> Yes.
00:27:29
>> You're looking You're looking fantastic.
00:27:31
How do you feel like like a
00:27:33
>> really healthy?
00:27:34
>> Yeah, cuz I I turned 53 um yesterday and
00:27:36
I was saying to someone, I feel exactly
00:27:38
the same as what I did in my in my 20s,
00:27:40
but it's like you look in the mirror and
00:27:41
catch a glimpse of yourself sometimes
00:27:42
and you're like, holy when did
00:27:45
this happen? How did this happen? You
00:27:46
feel good?
00:27:48
>> Yeah, I'm incredibly lucky with my
00:27:50
health. And I've always had, you know,
00:27:52
good health, lots of energy. Um I eat
00:27:56
well. I've never smoked.
00:27:59
I don't drink to excess having just
00:28:02
spent six weeks overseas when you know
00:28:04
you tend to have a couple of glasses
00:28:06
every night. Normally a regime would be
00:28:08
have a have half a bottle of wine or
00:28:10
share a bottle of wine with Brian
00:28:12
Friday, Saturday and Sunday. Uh I think
00:28:14
it's very easy to slip off that regime
00:28:16
and especially when people are under
00:28:18
stress.
00:28:18
>> So I think that's really important
00:28:20
getting some sort of exercise.
00:28:22
>> So you know whatever it is, it's just
00:28:25
making sure you're actually doing
00:28:27
something and moving. I believe in use
00:28:29
it or lose it. Yes. You know, so
00:28:32
>> um
00:28:32
>> Well, that's that applies to brain and
00:28:34
body, doesn't it?
00:28:35
>> Absolutely.
00:28:35
>> Yeah.
00:28:36
>> But also in terms of, you know, when
00:28:38
you're functioning in the corporate
00:28:40
environment, you you do want to make
00:28:43
sure
00:28:44
you're looking as good as you possibly
00:28:46
can as a woman. That's how I feel. I'm
00:28:48
not saying that is a generalization.
00:28:50
Some people don't care. I do. So, I do
00:28:53
everything that I can. You know, in my
00:28:56
books I've written about having
00:28:57
facelifts. Um, you know, so
00:29:02
>> have you you had work done? Jeez, you
00:29:03
you are an open book, aren't you?
00:29:05
>> Well, I've that's not a revelation
00:29:07
today, Dom. So that's
00:29:10
I've sh I've shared that that
00:29:12
information before. I I actually this
00:29:15
well, it is a funny story, but my heart
00:29:18
stopped in the the second facelift I was
00:29:21
having literally. So I got rushed to
00:29:23
hospital um because somebody had
00:29:25
injected something into a vein or
00:29:27
something and so
00:29:29
>> so yeah.
00:29:29
>> So there is a cautionary tale there.
00:29:31
>> So what do you get done? You you get
00:29:33
Botox on a regular basis?
00:29:35
>> Um yeah I do get Botox done. Yep.
00:29:38
>> Yeah. If it makes you feel good.
00:29:41
>> Why not?
00:29:42
>> Exactly.
00:29:45
>> Um yeah, you rudely interrupted me
00:29:47
before I was going somewhere. you you're
00:29:49
36 and not not today, but when you were
00:29:51
36, you um decided to to get an MBA.
00:29:56
>> Yes.
00:29:58
>> Yeah. Why so
00:30:01
>> um
00:30:01
>> you had a good career, right? You
00:30:03
>> I had a good career, but I tell you
00:30:04
what, when you start getting promoter
00:30:07
characterized by getting promotions,
00:30:09
like I wasn't applying for jobs, people
00:30:10
say, "Oh, do this, do this, do this." I
00:30:13
did apply for the radio eye job but when
00:30:16
you get um as before that just going
00:30:19
through the ranks I just felt like I've
00:30:22
got not one tertiary qualification
00:30:25
didn't even do UEI I'm a fraud
00:30:28
people will discover one day that I am
00:30:30
really useless you know and so
00:30:35
not going to university
00:30:38
was always in the back of my mind and
00:30:39
then I heard about MBA which was
00:30:41
relative ly new in those days and I
00:30:44
thought that would be exactly what I
00:30:46
need and that it's totally relevant to
00:30:48
what I'm doing
00:30:51
but I thought there was no way cuz I
00:30:52
hadn't done UEIE so I didn't think I'd
00:30:54
be able to get into the course we were
00:30:56
Jamie was going to Kings so we couldn't
00:30:59
have afforded for me to to pay the fees
00:31:01
for an MBA and also you need a hell of a
00:31:04
lot of indulgence from your employer
00:31:06
because you got to go to lectures and so
00:31:08
forth and you know workshops studies and
00:31:10
so forth so quite a a lot of time off.
00:31:14
But it was quite funny because I said to
00:31:15
Brian, I'd really like to do this. Um,
00:31:18
and so I got in touch with the
00:31:20
university or the or the business school
00:31:22
at Oakland University and I said, "Look,
00:31:25
I haven't I haven't got UEIE. Does that
00:31:27
rule me out?" And they said, "No, no,
00:31:29
no. You can do a GMAT test." So then I
00:31:32
went to my employer and said, "This is
00:31:34
um, you know, what I'm planning to do."
00:31:36
And they said, "I will pay you fees." It
00:31:38
was it was as easy as that
00:31:43
and um we'll give you all the time off
00:31:46
you need.
00:31:48
So it was like the hurdles and that's
00:31:51
the thing. You think something's right
00:31:53
up there but actually they just fell
00:31:55
away and then it was oh my god this is
00:31:57
actually going to happen. I did the GMAT
00:31:59
test pass that and got in.
00:32:02
>> Sounds like it was really hard work. So
00:32:03
Jamie was 15 at the time. He'd do the
00:32:05
family grocery shopping. You were
00:32:06
getting up at 3:00 a.m. to to study
00:32:09
Monday to Friday.
00:32:10
>> Yep.
00:32:10
>> It's the only way you can get through.
00:32:12
>> Yeah.
00:32:13
>> Uh and what hard work, but oh god, I
00:32:17
enjoyed it. And it was sort of like
00:32:19
everybody else around me paid the price
00:32:21
because,
00:32:23
you know, I could didn't cook. I didn't
00:32:26
do anything other than go to work and do
00:32:28
the MBA. That's all I did for two years.
00:32:31
So,
00:32:32
>> so I had a fabulous time. I just loved
00:32:35
being in the lecture theater. I loved
00:32:37
everything I learned. It was all totally
00:32:40
relevant to what I was doing. Just Yeah,
00:32:43
it was brilliant.
00:32:44
>> And and in hindsight, looking back, did
00:32:46
did you need it?
00:32:47
>> Yes. Well,
00:32:48
>> did you need it for like for your own
00:32:50
>> I didn't needed it for myself, but I
00:32:52
also think because they were rel now
00:32:54
they're, you know, much more prevalent,
00:32:56
but in those days they were relatively
00:32:58
rare. It was right at the beginning of
00:33:00
when they started to come on. Uh and so
00:33:03
it was a major differentiator.
00:33:06
>> So you know having that on my CV
00:33:09
definitely helped.
00:33:10
>> Yeah. What you were talking about before
00:33:12
um like the catalyst to to get into
00:33:14
study and get an MBA. Um yeah. Are you
00:33:16
familiar with the term imposter
00:33:17
syndrome?
00:33:18
>> Yes.
00:33:18
>> Yeah.
00:33:19
>> And that's what it was.
00:33:20
>> Right.
00:33:20
>> Yeah.
00:33:20
>> Right. So I've had some other um people
00:33:22
on the podcast. Jason Paris from one NZ
00:33:25
and also Miles Harl from Fonta. Um
00:33:28
>> they're both uneducated as well. And I
00:33:30
Yeah. They both have that sort of even
00:33:31
to this day in their high high-profile
00:33:33
positions still have that sort of chirp
00:33:35
on the shoulder, you know, about not
00:33:37
being not It's It's a funny thing, isn't
00:33:39
it? It sticks with you.
00:33:41
>> It does stick with you and it and like
00:33:43
it's not a nec It's not necessarily a
00:33:46
bad thing because I'm never going to be
00:33:48
the smartest person in the room ever. Uh
00:33:51
I want to
00:33:52
>> You are in this room like Look, you've
00:33:55
got Kanye down there.
00:33:57
Um, no. I I think you know what I know
00:34:02
more than anything else is the minute
00:34:03
you become arrogant, you lose it. You
00:34:05
lose all the all the power and the
00:34:08
control you have for maximizing
00:34:11
outcomes. And I think knowing that
00:34:15
you've got other people around you and
00:34:16
enjoying the fact that other people
00:34:18
around you have different and greater
00:34:20
skills
00:34:21
means that you can then collectively get
00:34:24
to the best decision which is what being
00:34:26
part of an executive leadership team is
00:34:28
if you're a CEO or being part of a board
00:34:31
of directors. That's what you have to
00:34:33
have.
00:34:33
>> Yeah. So I think a bit of humility if
00:34:36
the imposttor syndrome gives you a bit
00:34:38
of personal deep look you know I really
00:34:41
shouldn't be here but by Christ I'm
00:34:42
going to do my best to make make sure I
00:34:44
give the best that I can is not a
00:34:48
negative thing at all I don't think so
00:34:50
>> after getting that degree degree was
00:34:51
that when the radio career of Joan River
00:34:55
Joan withers started
00:34:57
>> um yeah I was in the last semester of
00:35:01
the degree um And it's a funny story
00:35:04
because I was working I was working for
00:35:06
INL. I was working at the Oakland Star.
00:35:08
You you're too young to remember the
00:35:09
Oakland Star.
00:35:10
>> It was the evening newspaper.
00:35:11
>> It was
00:35:11
>> I vaguely remember.
00:35:12
>> And so part of one of the um financial
00:35:15
management papers we had to do was about
00:35:17
net present value which is you know
00:35:19
about valuing a company or valuing the
00:35:21
cash flows of a company. And we all had
00:35:24
to buy these um little Huelet Packard
00:35:28
special computers that you've fed in the
00:35:31
the future the cash flows that were
00:35:33
expected. And when I put in the Oakland
00:35:35
Stars, it came up with an error message
00:35:37
across the top. So I guess I thought not
00:35:41
good. And you could see what was
00:35:42
happening globally with afternoon
00:35:44
newspapers. So I um I literally opened
00:35:48
the the um the Herald. You know,
00:35:52
remember they used to have the big
00:35:53
display ads and there was an ad there
00:35:55
for radio. They called it chief
00:35:57
executive but it was only I mean 35
00:35:59
people 5 million turnover or something
00:36:02
and I got that job. So when I got the
00:36:04
job I went back to INL and said look
00:36:06
I'll repay the fees but they said no
00:36:07
look it was really part of your
00:36:08
remuneration cuz they put me through the
00:36:11
MBA. So I had to switch in in in the
00:36:15
those days the executive MBA you had to
00:36:18
do a project. So rather than doing it on
00:36:20
afternoon newspapers, I was in in the
00:36:23
seat and doing it on um repositioning a
00:36:27
radio station in a deregulated market.
00:36:30
So I did it on I98 FM.
00:36:33
>> Yes. So I98 not a not a particularly
00:36:35
good station. And then you you took it
00:36:37
to number one in the ratings.
00:36:38
>> Yes.
00:36:39
>> Yeah. So you put um made some bold
00:36:40
moves, put Kerry Smith on Breakfast.
00:36:43
>> She would she would have been famous
00:36:44
from Gloss at that point.
00:36:45
>> Yes.
00:36:46
>> And um Pete Sinclair at nights love
00:36:48
songs. That was a genius joke.
00:36:50
>> Iconic.
00:36:51
>> We had the biggest audience of 19 year
00:36:53
olds and it wasn't really targeting 19
00:36:55
year olds. So it was Yeah. No, it's very
00:36:57
it was they were heady days. They really
00:36:59
were.
00:37:00
>> Um very interesting times and and it was
00:37:03
not only the highest rating station. It
00:37:05
was the most profitable radio station in
00:37:07
Oakland. I think 3ZB and Christ Church
00:37:10
was most profitable nationally, but
00:37:11
certainly in Oakland it was the most
00:37:13
profitable.
00:37:14
>> There's a lot of um a lot of big egos. A
00:37:16
lot of big egos. A lot of big
00:37:17
personalities in radio. How did you um
00:37:19
yeah how did you find that?
00:37:21
>> Really interesting. Um the culture
00:37:24
between newspapers and radio was so
00:37:27
different. I mean in newspapers people
00:37:28
are actually quite differential when you
00:37:30
become a senior leader. In radio knee
00:37:33
and so um there's a uh John Taylor was a
00:37:38
program director who came along. I knew
00:37:40
nothing about radio. Um, John Taylor was
00:37:43
brought in as program director at the
00:37:46
same time I went in um running the
00:37:49
station and John said to me, "I know
00:37:52
nothing about business.
00:37:54
You know nothing about radio. Let's
00:37:57
teach each other." And that that was
00:37:59
exactly it. And one of to your point
00:38:01
about egos, he said to me, "There's such
00:38:04
a thing as an ego talent ratio. If they
00:38:07
got a huge amount of talent, then
00:38:08
they're entitled to an ego." And I
00:38:10
thought that was the truest thing I'd
00:38:11
ever heard.
00:38:13
>> You know, if you're a Paul Holmes, you
00:38:14
could or Kerry Smith or whoever, you're
00:38:17
entitled to have an ego, but um there
00:38:20
were others who maybe not quite so much.
00:38:23
>> I sort of found in my experience of
00:38:24
often the case is the the bigger someone
00:38:26
is, the less of an ego they have. Like I
00:38:28
had the privilege of working with um in
00:38:29
the same building with um Blackie Kevin
00:38:31
Black for a while. Um one of the most
00:38:33
talented radio broadcasters in New
00:38:35
Zealand history and no ego on the man at
00:38:36
all.
00:38:37
>> Just a beautiful human.
00:38:39
Yeah.
00:38:40
Um
00:38:42
yeah you um how do you prefer how did
00:38:44
you prepare for difficult conversations
00:38:46
like if you had to let someone go or
00:38:51
that's something that be is never easy
00:38:53
and you do like you know you you learn
00:38:57
through um doing courses like an MBA
00:39:00
there's obviously you have a specific
00:39:02
human resources paper that you do but I
00:39:06
think uh
00:39:10
The most important thing is
00:39:11
understanding and having empathy with
00:39:13
the individual situation. So I think
00:39:16
being prepared to front it yourself, you
00:39:18
know, if there are
00:39:20
um difficult conversations to be had,
00:39:23
not delegating it in appropriately,
00:39:25
making sure that you put as much support
00:39:27
around people as you possibly can
00:39:30
>> and try and make make the exit something
00:39:33
that ends up being as positive as it
00:39:35
possibly can be for the individuals. And
00:39:37
look, I was at at the Oakland Star
00:39:39
before I left. Um, we had an advertising
00:39:43
department uh of about 60 odd people.
00:39:48
And um they had, you know, we were all
00:39:52
given an instruction. We had to reduce
00:39:54
headcount significantly. Advertising had
00:39:56
to use 30 people. The redundancy
00:39:58
packages were so generous that in fact
00:40:01
when we went around and talked to people
00:40:04
and I'd got the person who was the union
00:40:07
representative to come around with me,
00:40:09
the people who who were staying were the
00:40:11
ones in tears because they'd already
00:40:13
spent their redundancy money which they
00:40:15
now were not getting. So it can work in
00:40:18
many different ways. People can use it
00:40:20
as a catalyst to go on and do something
00:40:22
bigger and better and different. And I
00:40:24
think you know that's quite a few years
00:40:26
ago now. If you look now, people are
00:40:29
much more flexible in their approach to
00:40:31
working and and don't have any
00:40:32
expectation they're going to work for a
00:40:34
company for 10, 15, 20 years. And I
00:40:37
think that's a good thing.
00:40:38
>> Yeah. Yeah. So, after the success of
00:40:40
Radio, you get the job of um CEO of the
00:40:43
radio network.
00:40:46
>> Yeah. I got
00:40:46
>> You see how that came about? That's now
00:40:48
NZME, right?
00:40:50
>> Yes. It's part of NZ NZ me. I got
00:40:52
headunted by Nigel Milan. You might do
00:40:54
you remember that name? He was the
00:40:56
>> Yeah, I do. The bow tie guy.
00:40:57
>> The bow tie guy. So he was he was CEO of
00:41:00
the entire Radio New Zealand empire and
00:41:04
uh I was approached by a head hunter to
00:41:06
go and have a chat with Nigel which I
00:41:09
did and he pulled me into to um run a
00:41:12
subsidiary initially
00:41:15
um which we turned into the radio bureau
00:41:18
which I think is still in existence and
00:41:20
then he appointed me to COO which was
00:41:23
effectively his deputy but responsible
00:41:25
for all of the the revenue side of the
00:41:29
um commercial operations and then the
00:41:32
government put the said they were going
00:41:34
to sell the commercial station. So he
00:41:36
said Sanara and went to work for ARN in
00:41:40
Australia cuz they were intending to put
00:41:41
a bid in and I was down in Wellington
00:41:44
doing something and Nigel rang me up and
00:41:48
said you got to meet me at the
00:41:49
Intercontinental.
00:41:51
Went there and he said I've resigned.
00:41:53
The board's going to appoint you CEO.
00:41:55
This is what's going to happen. So like
00:41:56
that I was
00:41:59
I was there. So big job
00:42:01
>> the crown took it through the sale well
00:42:03
yeah I led it through the sale process.
00:42:05
Brand new CEO
00:42:07
you know like
00:42:10
unbelievable situation really. um very
00:42:14
very supportive investment bankers who
00:42:17
facilitated that sale for the crown who
00:42:20
you know I still I'll remember how much
00:42:23
support they gave me to this day um and
00:42:27
it was a very successful sale process I
00:42:29
think they expected to get around the 60
00:42:30
million they got 89 million for it so I
00:42:34
stayed with the new owners for a couple
00:42:36
of years
00:42:37
Riley's um Empire one of the major
00:42:40
shareholders in ARN
00:42:42
And then um yeah that was that that
00:42:46
became the radio that was the radio
00:42:48
network post the sale.
00:42:49
>> Wow. How do you feel about radio radio
00:42:51
now in the future of radio? Yeah. Do you
00:42:53
>> I always love you look I listen to ZB
00:42:56
every morning like you know if I'm in
00:42:58
the house I've got Mike on. I love
00:43:01
Heather Dupy Allen. I just
00:43:04
>> she's terrifi I wouldn't want to be
00:43:05
interviewed by her. I love listening but
00:43:07
I wouldn't want to be a guest on her
00:43:08
show. She's terrifying. She's she's so
00:43:11
good. today.
00:43:12
>> She's incredibly
00:43:12
>> She's phenomenal.
00:43:13
>> But I think she's fair, you know. I
00:43:15
think I I think they're both superb
00:43:17
broadcasters and I think the caliber of
00:43:19
radio, having listened to a bit of it in
00:43:21
Australia because I'm over there
00:43:22
regularly, but
00:43:24
the caliber of radio in New Zealand is
00:43:26
superb.
00:43:28
>> Is it a is it a sunset industry? Well,
00:43:30
you'd have to if you look at the the
00:43:32
figures in terms of share of advertising
00:43:34
spend, obviously with digital now, it's
00:43:36
it's a smaller percentage, but it's
00:43:39
held, you know, it's not been not been
00:43:41
like TV or radio where it's sort of
00:43:43
fallen off a cliff almost. Um, it's sort
00:43:46
of held around the 10 or 11 or 12% over
00:43:49
a number of years. It might be lower
00:43:50
than that now, seven or eight, I don't
00:43:51
know what, but it's um,
00:43:55
yeah,
00:43:56
I think it's a great medium. M it's
00:43:59
always been um very good at um pivoting
00:44:02
and and evolving and facing whatever
00:44:04
challenges you come its way like like
00:44:07
from um the beginning the in the
00:44:09
invention of TV um you know iPods
00:44:12
whatever challenges have have come up
00:44:14
it's always found a way to sort of um
00:44:15
yeah carry on. Yeah. Yeah. So, it'll be
00:44:18
an interesting future, right?
00:44:19
>> I think so. But, you know, I was talking
00:44:21
to someone this morning actually about
00:44:23
the importance of content. And I think
00:44:25
that's a thing I've always been a
00:44:28
believer that it's um you need to be
00:44:31
platform agnostic and it's really about
00:44:33
great content and obviously people are
00:44:36
accessing news, information, and
00:44:38
entertainment in really different ways
00:44:40
now. And that's fabulous people. But
00:44:42
there are still loads of people watching
00:44:44
TV. There's still loads of people who
00:44:46
look at a digital edition of a newspaper
00:44:48
like I do every morning. You know, you
00:44:50
can get I don't it's not the website,
00:44:52
but you can get the digital edition of
00:44:54
the newspaper on your iPads. And I like
00:44:56
that because you can see how the sub
00:44:58
editors have laid out the stories, what
00:45:01
where the prominence is, particularly in
00:45:03
business, in the business section. So,
00:45:06
and you know, podcasts,
00:45:10
fabulous ways of accessing a whole bunch
00:45:12
of stuff now.
00:45:15
Yeah, one thing I love about like this
00:45:16
podcast, just the long form interview.
00:45:18
It's like um it allows people to like
00:45:20
elaborate in a in an unhurrieded sort of
00:45:22
way. Um yeah, I remember the first the
00:45:25
first episode I did it was on my dining
00:45:26
room table at home. Um and being from
00:45:28
music radio background, I've been
00:45:30
chatting for like 10 minutes to Mitch
00:45:31
James, the singer, and I was like, "Fuck
00:45:33
me, we've been going for 10 minutes." Um
00:45:35
but you can quite easily chat to someone
00:45:37
for a couple of hours.
00:45:38
>> Um yeah, there's a lot to unpack with
00:45:40
someone's life. I love it. I love the
00:45:41
medium. Do you do you listen to many
00:45:42
podcasts? What do you
00:45:44
>> Not a lot. No.
00:45:44
>> You'd been to business ones, wouldn't
00:45:46
you?
00:45:46
>> Yeah. Business ones I listen to. Um but
00:45:50
again, you know, like if I'm driving
00:45:52
into town, I'm more often than not going
00:45:55
in early in the morning, so I'm
00:45:56
listening to the to the radio.
00:46:00
>> Another big role you had um post radio
00:46:02
was um the Fairfax CEO 2005 2009. Um
00:46:06
best and worst moments in that role.
00:46:09
I didn't really have any worse moments.
00:46:11
Really?
00:46:12
>> No, no, that was um
00:46:17
Yeah, that was a dream actually. It was
00:46:19
cuz I was on the board of Fairfax in
00:46:20
Australia and they'd appoint when they
00:46:22
bought the INL assets, they they placed
00:46:25
one of their Australian execs in as a
00:46:27
CEO in New Zealand. Uh and he wanted to
00:46:30
come back. They thought they had an
00:46:32
internal succession plan. That didn't
00:46:34
work out. So Fred Helmer, who was the uh
00:46:37
group CEO at the time, said, "Would you
00:46:40
take it on for a fixed term, you know,
00:46:43
get a robust succession plan, which
00:46:44
hadn't obviously happened." Um, so yeah,
00:46:49
and again, that was Oh, I loved it.
00:46:51
>> Yeah.
00:46:52
>> And you were you you you were there and
00:46:54
you were part of the team that um
00:46:56
purchased TradeMe.
00:46:57
>> Yeah. I mean, David cuz Fred Helmer was
00:47:00
replaced by David Kirk. So David came on
00:47:03
and in his inimitable way could see the
00:47:05
way it was going. So he he led that
00:47:09
charge. There were no investment bankers
00:47:11
involved in that transaction. It was
00:47:13
quite amazing.
00:47:14
>> Um but I got to ring Sam Morgan. I was
00:47:17
the first one to make the approach. And
00:47:19
he said, "I'm sick of wankers with fat
00:47:21
fat check books ringing me up asking me
00:47:24
to sell my business." But I don't think
00:47:26
he understood at that point. And he
00:47:28
obviously met and you know the deal was
00:47:30
done. I remember that that announcement
00:47:32
that was some funny stories with that. I
00:47:35
don't think he understood at that point
00:47:37
how serious David was
00:47:40
um until he met him and then the
00:47:43
purchase price which everyone of course
00:47:44
threw up their hands in horror which I
00:47:47
think ended up you know went within 18
00:47:50
months it was sort of less than 10 times
00:47:51
e or something. So
00:47:54
>> 700 million, right?
00:47:54
>> 700 million with an earn out of 50 if
00:47:57
and which they got because they that was
00:47:59
sort of over a period of 2 or 3 years I
00:48:01
think.
00:48:01
>> That's an eye watering sum of money even
00:48:03
now. But um yeah, what year was this?
00:48:05
2006.
00:48:06
>> Yep.
00:48:07
>> Yeah. Yes. That's like 19 years ago.
00:48:09
That's a crazy sum of money. So um yeah,
00:48:12
that that quote from Sam Morgan, that's
00:48:13
a great one. What sort of um office had
00:48:15
he had previously? I'm guessing nowhere
00:48:17
in that sort of vicinity. I don't I have
00:48:18
no idea what the quantum was before, but
00:48:20
he'd had obviously lots of approaches.
00:48:23
>> Why did Why did you guys see see it
00:48:25
being a $700 million company that was
00:48:28
worthwhile purchase?
00:48:30
>> I think, you know, I'd give all credit
00:48:31
to David. He could say see the way, you
00:48:34
know, the migration of classifides out
00:48:36
of of newspapers was already happening,
00:48:39
but that was only going to accelerate.
00:48:42
So the rivers of gold was what we used
00:48:44
to call, you know, the classifides in
00:48:47
the newspapers. And we were getting the
00:48:49
comparison is we were getting $11 a
00:48:51
column centimeter for employment ads. We
00:48:53
were getting $4 a column centimeter for
00:48:55
real estate. So once that you know that
00:48:57
market went and and the real estate
00:49:00
started to go um you could see what the
00:49:04
potential was for,
00:49:07
you know, the cars
00:49:09
um as well. you could see the potential
00:49:12
for the business or he could see the
00:49:14
potential for the business.
00:49:16
>> What what what did that negotiation
00:49:17
process look like?
00:49:19
>> Um just David and um the CFO at the time
00:49:25
and I think the general counsel was in
00:49:28
the background negotiating and
00:49:31
>> coming up. What was the opening bit?
00:49:33
>> I have no idea.
00:49:34
>> Wow. And what what's um what was David
00:49:37
Kirk like to work with or work for? best
00:49:39
leader I've ever worked for. Yeah.
00:49:40
>> Why? What made him so good?
00:49:42
>> Uh because he demanded accountability,
00:49:46
but he was absolutely non-political and
00:49:50
without fear or favor.
00:49:52
So, you know, when I'm dealing with
00:49:54
chief executives or um
00:49:58
or senior people
00:50:00
about performance reviews and we're
00:50:02
setting up KPIs,
00:50:05
I've still, you know, there are probably
00:50:07
appropriately a lot less complex now
00:50:11
than they were. But as CEO of a New
00:50:14
Zealand business, she had the set of
00:50:16
criteria which is not only about eBar
00:50:18
and bottom line and stuff but also
00:50:21
readership circulation, you know, all so
00:50:24
sustainable things cuz it's actually
00:50:26
relatively easy to pull a lever in any
00:50:28
given year and maximize your profit. But
00:50:30
so they were very carefully calibrated
00:50:34
um performance criteria set up each year
00:50:38
and that's what you sat down and you had
00:50:40
the conversation at the half year. How
00:50:41
are you going? How are you going? How
00:50:43
you going? And at the end of the year,
00:50:44
that's that was it. So, like there was
00:50:46
no no politics involved. This is this is
00:50:50
what's expected of you. He was
00:50:51
incredibly supportive. You know, I'd
00:50:53
speak to him probably once or twice a
00:50:56
week. I was part of the wider the
00:50:58
Australasian leadership team, so I'd go
00:51:00
over there on a regular basis. He just
00:51:02
knew how to
00:51:05
he knew how to get the best out of
00:51:06
people.
00:51:08
>> So, the NZU is in good hands,
00:51:10
>> I think. So yeah. Yeah. Well, oh um
00:51:14
yeah. In August 2007, it was announced
00:51:16
that Fairfax would have to lay off 500
00:51:18
staff in Australia and New Zealand, but
00:51:20
I think more in New Zealand than
00:51:21
Australia.
00:51:23
Like as a leader, how do you work
00:51:24
through something as challenging as
00:51:25
that?
00:51:26
>> Yeah, it's a conversation I had with you
00:51:28
before is that it's very difficult. But
00:51:32
and I think the interesting thing too in
00:51:34
that situation
00:51:36
um with unions involved and Andrew
00:51:39
Little was actually the head of the
00:51:40
union at that stage.
00:51:42
>> If they can understand this these are
00:51:45
there are genuine reasons for these cuts
00:51:48
to have to happen.
00:51:49
>> And if you can get them to work
00:51:51
alongside you and at least not be
00:51:53
sabotaging what you're trying to do, I
00:51:55
think that's a big start. And then it's
00:51:58
all of the things that I talked about
00:51:59
before. You've got to pay appropriate
00:52:02
redundancy packages and some of them are
00:52:04
contractual. Sometimes you might you you
00:52:07
know make additional allowances putting
00:52:10
in support like getting CVs done
00:52:13
placement outplacement all of that stuff
00:52:16
offering EAP support. M
00:52:20
>> um
00:52:22
but I and also making sure that whatever
00:52:26
the structure is that remains will
00:52:29
actually work cuz I think we've seen
00:52:31
quite a few examples of that over the
00:52:33
years of where a whole bunch of people
00:52:36
get made redundant and then they have to
00:52:37
start back filling again quite quickly
00:52:39
cuz it just you know starts falling
00:52:41
apart.
00:52:42
>> Yeah. Do it once, do it right.
00:52:43
>> Yeah.
00:52:44
>> Yeah. Um, another thing that was going
00:52:47
on for you personally during um your
00:52:50
time at Fairfax, um, the the Feltech
00:52:53
stuff from um, yeah, how how are you
00:52:56
able to focus on on on Fairfax and doing
00:52:58
a great job there when you've got this
00:52:59
this bubbling in the background?
00:53:01
>> I'd left the Felt I'd left the Felt
00:53:04
board. I left all of the boards I was on
00:53:06
when I went back into Fairfax except
00:53:09
Oakland airport and Fred had actually
00:53:11
said to me, "Keep one board cuz it's
00:53:12
good to have your head out of the
00:53:14
business." and and that that was a good
00:53:16
piece of advice. Um I was very lucky to
00:53:19
be in Fairfax, I think, cuz you know the
00:53:22
Feltics thing to me it was devastating.
00:53:24
It was devastating for 20 years. Um but
00:53:28
having the distraction of Fairfax, I'd
00:53:30
get to work in the morning. I
00:53:31
>> distraction. That's funny.
00:53:32
>> Well, no, it is. It's just like you
00:53:34
don't have time to think about anything
00:53:36
else when you're running a major company
00:53:37
like that,
00:53:39
>> you know? It's like,
00:53:42
>> so I'd get there at 6:00 or 6:30 in the
00:53:44
morning and I'd leave at 6:00 at night.
00:53:46
I'd look at the clock at 2:00 and think,
00:53:48
"Oh my god, is it that time already?"
00:53:51
Cuz you you really want another four
00:53:53
hours in your day. There's so much
00:53:54
happening.
00:53:56
>> So I I think that was Yeah, I'm I'm very
00:53:59
glad I had that at that time.
00:54:01
>> Yes. So So the Felix thing for anyone
00:54:03
that that doesn't doesn't know what
00:54:04
we're talking about. Yeah. How how do
00:54:06
you explain it or how do you describe it
00:54:07
in a couple of sentences?
00:54:09
Um, Feltex was a company which listed on
00:54:12
the stock exchange
00:54:14
and in a short period of time started
00:54:18
encountering difficulties and when you
00:54:20
list on the stock exchange is not the
00:54:22
case now they've changed the rules but
00:54:24
in those days you had to put out what's
00:54:26
called a PFI which is prospective
00:54:28
financial information for an 18month
00:54:31
period and those are the goals that
00:54:33
investors expect you to meet and that's
00:54:35
the basis on which they invest.
00:54:37
Nothing's obviously,
00:54:39
you know, you can never guarantee those
00:54:41
outcomes, but that's the expectation.
00:54:43
Um, Feltx didn't make its forecasts. M
00:54:47
>> so uh when that became apparent massive
00:54:51
drop in the share price um and then
00:54:56
uh you know um class litigation funders
00:55:01
came in involved and so there was an
00:55:05
ongoing court case so which had the
00:55:08
directors in the frame.
00:55:11
>> So yes so there there was a time there
00:55:12
where there was even like a risk of like
00:55:14
prosecution right? Uh I was never
00:55:17
because I'd left the board by the stage
00:55:19
that the um the there was an action
00:55:23
taken I think by the predecessor of Indi
00:55:28
um against the directors who were there
00:55:30
at the time and this was about
00:55:32
categorization of debt so highly
00:55:36
esoteric but whether whether the debt
00:55:38
was current or non-current which is an
00:55:42
important delineation in the balance
00:55:45
sheet of any company and the directors
00:55:47
had got advice from um one of the big
00:55:50
five accountancy firms. Um reinforcing
00:55:55
that how they'd categorize the debt was
00:55:57
correct.
00:55:58
>> Um there was a difference of opinion and
00:56:02
they were actually facing criminal
00:56:03
action at one point which was would have
00:56:06
been horrendous. They were totally
00:56:08
exonerated.
00:56:09
>> Yeah.
00:56:09
>> On that. So but I wasn't part of that. I
00:56:12
was part of the class action which
00:56:15
eventually failed.
00:56:16
>> What What's it like um being in the
00:56:18
being part of the news cycle for
00:56:20
something like this?
00:56:21
>> Well, it was interesting going into to
00:56:23
Fairfax. So, I had um you know,
00:56:27
obviously I said proactively to the
00:56:30
reporters, you treat me like you treat
00:56:33
anyone else. It makes no difference that
00:56:34
I'm chief executive of this company. And
00:56:37
they did. Yeah. It's hideous. you wake
00:56:40
up in the morning and you're dreading
00:56:41
what you might read. But um it's another
00:56:44
thing you just have to put your head
00:56:46
down and live through. And it has made
00:56:48
me a much better director.
00:56:50
>> You know, I I guess the ultimate
00:56:52
vindication was I was asked by the
00:56:54
national government to to lead uh Mighty
00:56:57
River Power now Mercury through the
00:56:59
first of the MOM processes. And I think
00:57:02
some of that was because they trusted me
00:57:04
and they knew that doing a listing I'd
00:57:07
learned all the, you know, the the hard
00:57:10
way what can go wrong and what you have
00:57:12
to do. And fortunately, that was
00:57:15
incredibly successful.
00:57:16
>> Yeah. There there's that theory that you
00:57:18
learn um more from your losses than than
00:57:21
your wins. You you'd agree with that? I
00:57:23
think most directors who sit around a
00:57:25
table want people next to them who have
00:57:27
got some scars on their backs
00:57:30
>> because if you never had it go wrong,
00:57:31
you know, I used to think I work so
00:57:34
hard. I read everything. Um, you know,
00:57:36
I'm a really good director. I know what
00:57:37
I'm doing. Nothing can ever go wrong.
00:57:39
Well, that's just so
00:57:42
so wide in the mark. Can happen,
00:57:45
>> you know, for a variety of reasons.
00:57:48
H
00:57:48
>> how was your mental health during that
00:57:50
period?
00:57:51
Um, I probably came when it first hit,
00:57:56
I it it affected me massively. And
00:58:01
again, if so, anybody wants to go and
00:58:02
find my book, I actually put did a whole
00:58:05
chapter on the Felteex experience. And
00:58:08
it was so bad. I I I've heard about this
00:58:11
since, but I I couldn't,
00:58:14
you know, I have vitamin pills and stuff
00:58:15
in the morning. I couldn't swallow the
00:58:17
vitamin pills. like it was just
00:58:20
and I wasn't eating so I lost a huge
00:58:23
amount of weight and I remember Brian
00:58:25
used to get up and try and feed me so he
00:58:28
knows the thing I love most in the world
00:58:29
which I never indulge myself with is
00:58:31
musli with cream on it and he'd try and
00:58:33
tempt me with that in the morning to get
00:58:35
me to you know it was it was pretty bad
00:58:39
but he again you know you got someone
00:58:41
like if I hadn't had him god knows what
00:58:43
would have happened
00:58:44
>> yeah what what toll did it take on them
00:58:45
the family
00:58:47
Um
00:58:50
Brian was stoic and I think because he's
00:58:55
not involved in business he probably
00:58:58
you know he he could read the the
00:59:00
newspapers and stuff but um but it was
00:59:03
good he was removed and probably didn't
00:59:07
really
00:59:08
>> he he understood enough about what was
00:59:10
happening to me but maybe didn't
00:59:12
understand all the implications of it
00:59:14
which is probably a good thing
00:59:16
>> if Um, yeah, professionally that that's
00:59:18
the most challenging chapter of your
00:59:20
life, right?
00:59:20
>> Totally.
00:59:21
>> By far by a long way. If someone told
00:59:23
you when you were going through that
00:59:24
that you'd eventually become a dame and
00:59:26
be inducted into the New Zealand
00:59:27
Business Hall of Fame, would you have
00:59:28
could you have believed them at the
00:59:29
time?
00:59:31
>> I would have been happy just knowing I
00:59:32
survived.
00:59:33
>> Yeah. Yeah. Well, not only survived, but
00:59:35
thrived, right?
00:59:39
Um, I've been incredibly I've been
00:59:41
incredibly lucky and I you know people
00:59:44
who put trust in me when they could have
00:59:48
>> not done that and I'm incredibly
00:59:50
grateful for that.
00:59:51
>> Yeah.
00:59:53
So all the board stuff like what does it
00:59:56
mean exactly and what works involved
01:00:00
>> being a director? What the work
01:00:01
involved?
01:00:02
>> Yeah.
01:00:02
>> Yeah. Um
01:00:04
>> like h how can you be on so many at one
01:00:06
time?
01:00:07
>> Well, I'm not on a lot. I'm only on
01:00:09
three now and I sort of on four.
01:00:12
>> That sounds that's a lot by most people.
01:00:14
>> And it like it it that is a big workload
01:00:17
I think especially with the chairmanship
01:00:18
is probably the equivalent of three or
01:00:20
four directorships I think. Um
01:00:25
so what's involved? You really have to
01:00:27
understand the business. You have to
01:00:28
understand the industry. So you have to
01:00:31
you know and have an have an interest in
01:00:33
the business and the industry if you you
01:00:35
know I could not go and work on the
01:00:37
board of a baked bean factory or you
01:00:39
know and for me it's got to matter for
01:00:41
New Zealand.
01:00:42
>> Why why couldn't you why couldn't you
01:00:44
work on the board of a baked bean
01:00:45
factory? cuz it wouldn't have any
01:00:46
interest and I wouldn't I wouldn't think
01:00:48
I was delivering any value
01:00:50
>> right
01:00:51
>> for the country or
01:00:53
>> you know just wouldn't yeah it wouldn't
01:00:57
light my fire but there's a lot I don't
01:01:00
know whether people who aspire to be
01:01:01
directors um understand just how much
01:01:05
reading is involved
01:01:07
>> so
01:01:09
you know this time of year we're doing
01:01:11
halfearly accounts for a lot of
01:01:13
companies
01:01:15
So in August normally it's year end
01:01:17
accounts that are being finalized.
01:01:20
That's extraordinary. Like I've got
01:01:22
origin next week. There's about 333
01:01:25
pages just for the audit pack. And it's
01:01:27
not like light reading. You have to
01:01:29
actually read every single word of it
01:01:31
and check the numbers and do all that
01:01:33
stuff. So you go into a meeting if
01:01:36
you've done all that you think good I'm
01:01:37
on top of everything. And then it's the
01:01:39
quality of the discussion and having
01:01:42
people who can
01:01:45
um one elicit the right information from
01:01:48
management. So making sure you are
01:01:50
asking the right questions but asking
01:01:51
them in a way that doesn't alienate the
01:01:53
executive team but two then the
01:01:56
discussion between the directors. So so
01:02:00
there's there's
01:02:02
there's a um a synergy benefit in having
01:02:06
input from variety of people. Often I'll
01:02:08
go in and think, "God, that's
01:02:10
interesting that, you know, there's a
01:02:12
particular decision has to be made. I
01:02:14
wonder what so and so will think about
01:02:15
this." I might have a view, but I'm also
01:02:18
conscious that that view could change
01:02:20
with somebody who's more experienced in
01:02:22
that particular area or has, you know, a
01:02:25
better perspective on it, may have a
01:02:27
different point of view. And I think
01:02:29
that's
01:02:32
the behavioral elements of corporate
01:02:34
governance are the most important thing
01:02:36
to me. Um because unless you've got that
01:02:38
dynamic working, you won't get the best
01:02:40
decisions, you'll get some people who
01:02:43
will try and close it now. Oh, that'll
01:02:44
never work. Now, that to me makes the
01:02:46
hair on the back of my neck stand out
01:02:48
because it just closes people down. And
01:02:51
you know, especially as chair, you've
01:02:52
got to elicit all of the wisdom that is
01:02:55
around the table.
01:02:57
So, there's a lot involved in it. you
01:02:59
really have to um like being in a room
01:03:02
for, you know, sometimes eight, nine
01:03:04
hours,
01:03:06
which is it's pretty intense. Um
01:03:10
but there's, you know, it's very
01:03:12
rewarding when things are going well.
01:03:15
>> Yeah. If if things are going well at a
01:03:17
company, um you've been involved with
01:03:18
warehouse, which has had some um retail
01:03:20
challenges in in recent years. Um yeah.
01:03:24
Is is it fun when it's going well?
01:03:26
Oh, look. It's a ball when it's going
01:03:28
well. Yeah.
01:03:29
>> Yeah.
01:03:29
>> Does that make it easier?
01:03:31
>> I suppose.
01:03:31
>> Um, it makes it more enjoyable. You
01:03:33
still you've still got this the work.
01:03:35
You've still got to do the work and you
01:03:36
can't be complacent because, you know,
01:03:39
most businesses in New Zealand are in
01:03:41
incredibly competitive environments
01:03:44
quite apart from the u economic
01:03:47
conditions that we've all lived through
01:03:48
for the last five or six years. So, um,
01:03:52
yeah, if it's if it's going well, that's
01:03:55
it is, you know, it's fun, but you've
01:03:57
still got to do the work. When it's
01:03:58
going badly, it's a grind.
01:04:02
>> Do they pay well?
01:04:05
>> Do they pay well? Pay is comparative,
01:04:07
isn't it? you know like um
01:04:12
on the big boards
01:04:16
it's better
01:04:18
compared with Australia it's not good
01:04:22
>> but having said that you know Treasury
01:04:26
have probably got a database of I don't
01:04:27
know 2,000 3,000 people dying to be a
01:04:31
director on a crown board so there's no
01:04:33
shortage of aspirants to do to do
01:04:36
governance jobs the top directors and
01:04:40
obviously in the last 5 years or six 10
01:04:44
years maybe there's been more of a move
01:04:46
to get women at 50/50 representation.
01:04:51
So uh the women who are
01:04:54
who are highly sought after
01:04:57
um
01:04:59
have got the opportunity to have quite a
01:05:01
good portfolio as are the the more
01:05:03
senior men
01:05:05
>> who are still operating.
01:05:08
At this stage of of your life, you're
01:05:09
not doing it for the money anyway, are
01:05:10
you?
01:05:11
>> No. But I don't think anybody wants to
01:05:13
feel exploited either. And I think the
01:05:15
thing that really interests me is if
01:05:17
somebody in IODD should do this analysis
01:05:20
is what is the
01:05:23
>> what's the wedge like between CEO
01:05:25
remuneration and director remuneration
01:05:29
because most boards now you know if it's
01:05:32
been tough economically and the results
01:05:34
haven't been stellar they say no we
01:05:36
won't put through it we won't ask
01:05:38
shareholders for a fee increase this
01:05:40
year we won't do it this year we won't
01:05:41
do it this year whereas Almost without
01:05:45
exception,
01:05:46
CEOs and executive teams tend to get
01:05:49
incremental
01:05:51
increases each year almost without
01:05:54
exception.
01:05:55
>> And they also have at risk pay. So
01:05:57
short-term incentives, long-term
01:05:59
incentives.
01:06:00
>> So it'll be interesting to see what
01:06:01
happen because my perception is there's
01:06:03
there's a growing gap between what
01:06:07
directors get and what what executive
01:06:10
get. M Are there any um company boards
01:06:13
that you haven't been on that you'd love
01:06:14
to sink your teeth into?
01:06:18
>> Oh, it's a bit late in the day for me
01:06:20
now. Um
01:06:21
>> is that why why do you why do you think
01:06:22
>> I think you still got you've got so much
01:06:24
to offer, right?
01:06:26
>> Uh that's very kind of you to say. Yeah.
01:06:28
I think
01:06:30
>> I'm really interested in um things that
01:06:34
matter for New Zealand.
01:06:36
So, uh, I'd never say never.
01:06:41
I'd never say never, but yeah, it'd have
01:06:43
to be something pretty interesting to
01:06:45
drag me in again. Now,
01:06:48
>> are you ever going to fully retire?
01:06:52
>> Um, am I ever going to fully retire? No,
01:06:56
I think I'll always have something that
01:06:57
I'm working on.
01:07:00
>> Um, yeah. What personal qualities have
01:07:03
made you great at it?
01:07:04
>> Great at what?
01:07:06
being a being a a director.
01:07:08
>> Um, I wouldn't say I'm great at it.
01:07:10
Look, I'd say
01:07:10
>> Oh, come on. You don't You're being very
01:07:12
very modest, by the way.
01:07:13
>> No, I'm not.
01:07:14
>> You You You don't
01:07:15
>> I've had highs and I've had lows. I
01:07:17
think
01:07:19
>> I've got a lot of experience now.
01:07:21
>> I think the MBA helped enormously. I
01:07:24
think I've got really good
01:07:26
>> judgment of people. I think that really
01:07:29
helps. And I think I've got an okay EQ.
01:07:37
Um, and good at tough conversations.
01:07:40
>> Yeah, I think it's ongoing conversations
01:07:43
though, Dom. I think, you know, if
01:07:44
you're dealing with people on an ongoing
01:07:46
basis, if the rubber does meet the road,
01:07:49
then you've got a base there of trust
01:07:52
and respect. Hopefully, that that helps.
01:07:56
>> Um, yeah. What sort of feedback do you
01:07:58
get from people? Are people intimidated
01:07:59
by you?
01:08:00
>> Some people say that, which I can I
01:08:03
>> Do you like that? No, I don't.
01:08:05
>> I think it's ridiculous.
01:08:08
No, I I no, you know, and I think um
01:08:14
you know, a couple of people made
01:08:15
contact since the announcement about
01:08:16
A&Z, a couple of the staff, and it's
01:08:18
really interesting because
01:08:21
they know I do interrogate because I've
01:08:23
read everything and but they
01:08:28
and they're being kind and it's only a
01:08:29
couple, but but they point to things
01:08:31
like that that's made me sharper and
01:08:34
more focused and thinking about things.
01:08:36
And when I think about going back to
01:08:38
David Kirk, one of the things I learned
01:08:40
from him is we prepare as an exec team
01:08:43
in New Zealand up the bloody yin-yang,
01:08:45
you know, with a presentation. This is
01:08:46
and it was all going, you know, it was
01:08:48
going fabulously
01:08:50
and this is what we're going to do and
01:08:51
all the rest of it. And he would walk in
01:08:54
um with the CFO and they'd be incredibly
01:08:58
supportive, but they come out and say,
01:08:59
"Well, what about this?" And it was
01:09:02
something we hadn't thought about. And
01:09:03
when they leave the building, we'd say,
01:09:05
"Bugger. Why, you know, how do we miss
01:09:08
that? Why didn't we get that? And I So,
01:09:10
as a director, you can do that in a
01:09:13
constructive and positive way that pe
01:09:18
helps people to focus and strive on how
01:09:21
can I make this the best it can possibly
01:09:23
be because that's what we're all charged
01:09:24
with doing on behalf of
01:09:26
>> shareholders or whoever the owners are.
01:09:28
Um, then you know that that's
01:09:33
you feel good about that.
01:09:34
>> Mhm. got all the all the reading you
01:09:37
have to do. How do you retain all that
01:09:39
information?
01:09:40
>> Really good question. Really good
01:09:43
question.
01:09:46
So, um
01:09:49
yeah, Cameron O'Reilly, as I said, was
01:09:51
was a um the shareholder representative
01:09:55
at the radio network, and he'd arrived.
01:09:58
Have you ever seen him?
01:10:00
>> No.
01:10:00
>> Okay. So, he's Tony O'Reilly's son.
01:10:03
Stunning guy. like stunning.
01:10:06
Um,
01:10:08
and he would come in
01:10:11
and he would have this big exercise book
01:10:14
and he'd write notes
01:10:17
and then he come to the next meeting and
01:10:19
he'd say in a
01:10:21
charming way and he's stunning looking
01:10:23
guy as well,
01:10:26
um,
01:10:28
okay, you said you were going to do
01:10:29
that. Has that happened? you know not
01:10:32
you know again constructively I thought
01:10:35
that's really impressive so I when I'm
01:10:38
reading because like now I think the
01:10:40
quantum of pageionation for directors
01:10:42
has got bigger and bigger that's my
01:10:44
impression
01:10:46
so I used to take notes and highlight so
01:10:50
we all use um
01:10:53
uh a platform called called diligent
01:10:56
which is where your board papers get
01:10:58
served up and you can highlight write it
01:11:00
and annotate on it, which most people
01:11:03
do. And I also used to make notes about
01:11:05
things that I wanted to,
01:11:07
you know, that that were the most
01:11:09
important things for me. So I had some
01:11:10
sort of context about
01:11:13
um priorities.
01:11:16
Um I've stopped doing that now and I
01:11:18
dictated my thoughts into into my um
01:11:23
phone on the notes
01:11:26
>> package and that way it's there. I get
01:11:29
printed off and it's a record. So, I
01:11:31
have got I have got it there. Otherwise,
01:11:34
you get to the end of 333 pages and
01:11:36
think, "Hell, what have I read?" And a
01:11:38
week down the track when you actually
01:11:39
front up to the meeting, hell, what was
01:11:41
that about?
01:11:43
>> Is there um Yeah. Have have you ever
01:11:46
bluffed it? You know, just like um you
01:11:49
know, just I don't know, skimmed through
01:11:51
the document and No, you've never never
01:11:53
mailed it in. M
01:11:57
>> it's so easy.
01:11:58
>> Do you think some board members have in
01:12:00
various boards you've been on?
01:12:01
>> Yeah.
01:12:04
>> It's a lot of Yeah, it's a lot. It's a
01:12:06
lot of work and a lot of responsibility.
01:12:08
>> Yeah, it is. But you're getting paid for
01:12:10
that.
01:12:10
>> Yeah.
01:12:12
>> Yeah. And look, everybody has a
01:12:15
different style and everybody brings a
01:12:16
different thing. So just because I'm a
01:12:18
nerdy SWAT doesn't mean I'm adding any
01:12:20
more value than anybody else. My view is
01:12:23
unless you really understand what
01:12:25
management are trying to get across and
01:12:26
you and you've got you know the facts
01:12:30
before you head into the meeting then
01:12:31
you're not going to make as valid a
01:12:33
contribution. But having said that there
01:12:35
are some genius people who can wing it a
01:12:39
little bit but still get to the nub of
01:12:42
whatever the the major strategic issue
01:12:45
is and say let's get up to 10,000 ft and
01:12:48
think about this a different way. So,
01:12:50
I'm not I'm not denigrate. I personally
01:12:52
couldn't go to a board meeting without
01:12:54
having read all the papers. I just I'd
01:12:57
stay up all night.
01:12:58
>> Just not in your DNA.
01:13:01
>> I'm too insecure. I think
01:13:06
>> what a career. It's been crazy, hasn't
01:13:08
it? From Are you familiar with the term
01:13:10
tread wife?
01:13:11
>> No.
01:13:12
>> Tread wife. It's a something that sort
01:13:13
of made a resurgence in the last couple
01:13:15
of years. It means um traditional wife.
01:13:17
Um, and I I suppose essentially that's
01:13:20
what you know you were back in the day,
01:13:22
like married young, um, stay-at-home mom
01:13:25
at the age of 21. And, um, you've just,
01:13:28
you know,
01:13:29
punched punched through it and just had
01:13:31
this remarkable career. It's been
01:13:33
awesome.
01:13:35
>> Like I said, I've been very lucky and
01:13:37
very privileged. But yeah, and look, um,
01:13:40
it's interesting. I'm sure it's what we
01:13:44
said before, use it or lose it. I think
01:13:46
using your brain and and having to think
01:13:49
about things different things in
01:13:51
different ways can only be good for you.
01:13:55
>> Um, agism and sexism. Have you
01:13:58
encountered much of either of those? I
01:14:00
suppose agism like in recent years or
01:14:02
decades and sexism through the decades.
01:14:06
>> Agism not so much yet, but I think you
01:14:08
know like it will come. Mhm.
01:14:11
>> Uh and that's when you've got to know
01:14:14
when you're not adding value, when you
01:14:16
do have to bow out,
01:14:17
>> not staying beyond your, you know, the
01:14:20
time that that you should.
01:14:23
>> Sexism. Oh, the really early days. Yeah.
01:14:26
There were some shocking, egregious
01:14:28
examples of people coming into a room
01:14:29
and saying, "Good morning, gentlemen."
01:14:31
when there were two women standing
01:14:32
there, you know, but I just think now
01:14:36
certainly in the corporate environment,
01:14:37
people know they've got to have the best
01:14:39
possible talent around the table,
01:14:42
whether it's executive or or board. And
01:14:44
so,
01:14:46
um,
01:14:48
I work with fabulous guys and I work
01:14:50
with fabulous women and I think we all
01:14:53
look at each other and think that
01:14:55
person's great at this. What are you,
01:14:57
you know what, that person's great at
01:14:58
that. So the sex thing doesn't come into
01:15:01
it or gender thing. But I still think
01:15:05
having having the good the right
01:15:07
representation,
01:15:09
gender is only the first frontier of
01:15:11
diversity and I think that's the other
01:15:13
thing that most boards are working on is
01:15:15
making sure that they are becoming more
01:15:18
ethnically diverse.
01:15:19
>> Yeah. Um
01:15:21
and also one of the dangers I think for
01:15:24
boards is that a lot of the people who
01:15:26
sit around the table are comparatively
01:15:29
very wealthy
01:15:31
>> and especially on the bank board and and
01:15:34
on warehouse really important that you
01:15:36
have people who do understand what it's
01:15:39
like to be hard up have difficulty
01:15:42
finding the money to pay the bills
01:15:44
making ends meet
01:15:46
>> and never being complacent about that.
01:15:49
Oh, the bank board. Um, yeah, you were
01:15:51
on that with um, Sir John John Key.
01:15:54
>> Yeah. How did you find him? Did you Did
01:15:55
you have much of a relationship with him
01:15:57
prior to the A&Z stuff?
01:15:59
>> Yeah, I because of the the whole when I
01:16:02
was at Fairfax is when I first met him
01:16:04
for the CEO and he came in as leader of
01:16:06
the National Party. So, um, he used to
01:16:09
text me every time there was a good poll
01:16:11
for national leading up to the election.
01:16:13
So, yeah, that's his numbers.
01:16:14
>> Yeah. No, I a huge amount of respect for
01:16:17
John. And when he came in as chair of
01:16:20
A&Z, I was over the moon. But again, you
01:16:23
know, whatever he is now is not what
01:16:25
he's always been. And his understanding
01:16:28
about New Zealanders, what their needs
01:16:31
are, intuitive about the things that the
01:16:34
bank should do in that context. So no,
01:16:37
I've got an enormous amount of respect
01:16:39
for him. M yeah, I've done a couple of
01:16:41
um speaking engagements with him and
01:16:43
I've had him on the podcast and uh um
01:16:45
he's I say to people that are sort of
01:16:47
left learning that have been on the
01:16:48
podcast like look if you if you met John
01:16:50
Key he's impossible to dislike.
01:16:52
>> Yeah.
01:16:53
>> Impossible.
01:16:54
>> Yeah.
01:16:55
>> Great guy. Um he he came in here for for
01:16:58
the podcast um left his keys to his
01:17:00
Bentley out there. Um Jazz, who you met
01:17:03
earlier, who's um a Greeny Chloe
01:17:05
Schwarbrook uh supporter. When John
01:17:07
left, she was like, "Oh my god, he's so
01:17:09
lovely."
01:17:10
>> He is. Yeah.
01:17:11
>> She'd never vote for him. But yeah,
01:17:12
lovely guy.
01:17:13
>> Who was brave enough to move his car?
01:17:15
>> Oh, Jazz. Jazz moved it. Yeah.
01:17:17
>> Holy moly.
01:17:19
>> If he saw her car, he would have never
01:17:21
let her behind it. Yeah. Little some
01:17:23
little mitsubby thing. Um but no,
01:17:25
he's great. Um
01:17:28
I've got a card here called Closing
01:17:29
Reflections. I I we we talked about the
01:17:32
the Dame thing briefly before in the
01:17:34
context of um your son Jamie and his
01:17:36
reaction to it. Um yeah, how special is
01:17:39
that? What does that mean to you?
01:17:42
>> Uh yeah, look, it means it doesn't make
01:17:45
any difference really. Um it's lovely to
01:17:49
have, you know, it's a lovely
01:17:51
acknowledgement. My mother would have
01:17:52
been over the moon about it, no doubt.
01:17:55
Um, I think I think that generation
01:17:58
would have thought more about it than
01:18:00
probably contemporary people do today.
01:18:02
>> Also, I suppose cuz they're English and
01:18:04
that connection to the royal family.
01:18:05
>> Yeah, that's right. Um,
01:18:08
I I feel enormously privileged to have
01:18:11
it.
01:18:13
>> Who who went to the ceremony with you?
01:18:16
>> Um, Brian obviously. um my sister, my
01:18:21
younger sister Annie, my niece,
01:18:24
um who I'm very close to, and the two
01:18:26
grandkids.
01:18:28
>> Do you um do you use it as an email sign
01:18:31
off or anything?
01:18:32
>> No, don't.
01:18:33
>> Only No, I'll tell you. I did in the I
01:18:35
did in the last 24 hours. And I'll tell
01:18:37
you why. Because I was telling um Jazz
01:18:42
that I was and and JJ that I was I want
01:18:45
to get this burner doodle puppy. I only
01:18:48
saw them for the first time a few weeks
01:18:50
ago in London. It's just so my husband
01:18:53
did some research and found out there is
01:18:54
a breeder in New Zealand. So I emailed
01:18:58
and I did put Dame Joan with his DN Z
01:19:02
cuz I thought that might get me further
01:19:04
up the list. That's pretty shocking. But
01:19:06
no, normally it's just Joan.
01:19:09
>> Yeah.
01:19:09
>> Oh, how good. Oh, congratulations. It's
01:19:12
bloody awesome. It's neat, eh?
01:19:14
>> Yeah, it is neat. And it is. Yeah, it's
01:19:16
I think it's it's like for the for the
01:19:20
wider family because as I said, I was
01:19:22
overseas and my brother-in-law rang me
01:19:24
and said, "Oh, your sisters just burst
01:19:26
into tears." So, it was big. It was a
01:19:28
big deal for them. You know, I'd had six
01:19:30
weeks to get used to the idea, but they
01:19:32
Yeah, that was nice.
01:19:34
>> Do you still Do you still get on the
01:19:35
back of a horse?
01:19:37
>> I'm between horses at the moment, so
01:19:39
that's got to be a priority. I had my
01:19:42
horse for 13 years and when she died I
01:19:44
got a replacement that didn't work out
01:19:46
unfortunately. It's a very naughty
01:19:48
horse. Um so it had to go back to its
01:19:51
owners. Uh but I that's yeah priority
01:19:54
for this year is to
01:19:56
>> get another one cuz it's
01:19:58
>> again it's another massive distraction.
01:20:00
You just can't think of anything else
01:20:01
when you're on the back of a horse which
01:20:04
>> uh not if you got the right horse
01:20:07
>> and that's the important thing. There
01:20:08
are shocking horses, you know, but I had
01:20:11
Genie 13 years, never did anything
01:20:13
treacherous. I never fell off her. She'd
01:20:15
see me if I go out and she saw me from
01:20:17
the paddic. She nick her as if, "Come
01:20:20
on, let's go for a ride."
01:20:22
>> What do you get from um riding horses
01:20:24
that you couldn't get from another hobby
01:20:26
like like gardening?
01:20:30
>> Oh, the connection and the partnership
01:20:31
with the animal. It's just like cuz I
01:20:34
you know I make sure that at least three
01:20:36
of the four legs are on the ground at
01:20:38
any given time. So I don't jump. I don't
01:20:40
do anything dangerous. But you know we
01:20:42
did Dr. um and that's that's really
01:20:47
interesting cuz it's tweaking your leg
01:20:49
muscles effectively and you know moving
01:20:51
your body and having the horse
01:20:54
understand what those signals are about
01:20:55
and then achieving what you want to
01:20:57
achieve. M so no it's and the whole
01:21:01
thing about grooming the horse and
01:21:03
saddling up and just you know trotting
01:21:07
around it's get your head in a different
01:21:09
place.
01:21:10
>> Yeah.
01:21:11
At this stage of life uh how has your
01:21:14
definition of success changed.
01:21:17
>> Peace of mind is is is success for me.
01:21:20
>> Yeah. Have you got that?
01:21:22
>> Uh not at the moment but it'll come.
01:21:25
>> Yeah. Did you have that?
01:21:28
>> Yep. I think so. Yeah.
01:21:30
>> I return. Um, yeah. What you've been
01:21:33
through, it's like just unimaginable
01:21:35
adversity.
01:21:39
>> Yeah.
01:21:40
>> How's your relationship with aging?
01:21:43
>> Aging?
01:21:44
>> Yeah.
01:21:45
>> Aging? Well, I look at people on TV and
01:21:49
think, God, how old are they now? I mean
01:21:51
that's you do sort of think
01:21:54
and and even traveling you look at
01:21:56
people in an airport and think how old
01:21:57
are they how much longer am I going to
01:21:59
be able to do this but I feel as I said
01:22:01
before so healthy so fit
01:22:05
>> um
01:22:07
that it's not an issue at the moment but
01:22:09
I'm very conscious it can change in a
01:22:11
heartbeat you know you can go and get a
01:22:13
diagnosis tomorrow that you're not
01:22:15
expecting so I I think for Brian I it's
01:22:19
about making sure we make the most of
01:22:22
the fit years that we've got left.
01:22:24
>> And you know, having the grandkids, it's
01:22:26
been phenomenal because um
01:22:30
they force you to do different things.
01:22:32
He's had to teach them both to ride
01:22:33
bikes and do all that sort of stuff. So,
01:22:37
you know, that that in itself just keeps
01:22:40
you younger and fitter, I think. So,
01:22:42
we're very lucky.
01:22:43
>> Are you a fun grandmother? What what do
01:22:45
they call you? Do you have a special
01:22:47
>> grands? Grand. Yeah, I think I'm fun.
01:22:51
Yeah, I my my granddaughter's heavily
01:22:53
into a group. You all never heard of
01:22:55
them called the Garden.
01:22:57
>> No, I never heard of that. What is that
01:22:58
music group?
01:22:59
>> Yep.
01:23:00
>> Yeah, she's heavily into music.
01:23:02
>> Um, so I do the decent thing and search
01:23:05
the web and find merchandise and get her
01:23:08
t-shirts that she likes and
01:23:10
>> try and be Yeah. Yeah. No, we have a
01:23:12
good time.
01:23:13
>> Good on you. When when you reflect on
01:23:15
your life and career, what are you most
01:23:16
proud of professional professionally and
01:23:18
personally?
01:23:19
>> My marriage.
01:23:20
>> Yeah.
01:23:22
Yeah. Rock solid. Eh, did you ever come
01:23:25
I mean, no, no relationship's ever
01:23:27
perfect. Did you ever come close to
01:23:28
>> Oh, we have massive rows.
01:23:30
>> Yeah.
01:23:30
>> You know, like we have massive arrows,
01:23:33
don't get me wrong, but it is wrong.
01:23:36
>> Oh, Jesus can be anything.
01:23:38
>> Could be anything. He He could look at
01:23:41
me the wrong way if I'm in a bad mood
01:23:43
and we'd have a massive row.
01:23:46
>> Oh, that's wonderful.
01:23:49
What would you say your best and worst
01:23:50
habits are?
01:23:54
>> Oh god,
01:23:56
what are my worst habits?
01:24:00
>> What would Brian say?
01:24:04
>> I don't know. You'd really have to ask
01:24:06
him.
01:24:08
So after all these years he you know he
01:24:10
probably is used to it. Best habits is
01:24:12
just getting up early in the morning.
01:24:14
Really?
01:24:14
>> Best habit? Yeah. You are you naturally
01:24:17
an early riser?
01:24:18
>> Yeah. Cuz we talked before about when
01:24:19
you were doing your MBA in your mid to
01:24:21
late 30s and you were getting up at 3:00
01:24:22
a.m. What's
01:24:23
>> I can I still do that if I've got a huge
01:24:25
workload?
01:24:26
>> Right.
01:24:26
>> If I get up and do that, you imagine by
01:24:28
8:00 I've done 5 hours reading. That's
01:24:31
and no interruptions, no distractions.
01:24:33
If anybody's listening and wants a piece
01:24:35
of advice, you know, if you have it,
01:24:38
just the best way to chew through a huge
01:24:40
workload, you can't do it. It's not
01:24:41
sustainable to do it, you know, for a
01:24:43
long long period of time, but just get
01:24:44
up, get through it.
01:24:47
>> Um,
01:24:48
>> what time are you normally in bed?
01:24:50
>> Oh, 9:00.
01:24:51
>> 9.
01:24:52
Do do how much sleep do you need? Like
01:24:54
if you if you were waking up naturally,
01:24:56
when when do you think you'd get up?
01:24:58
>> Um, hard to know. like
01:25:03
you know we were in Sydney u Melbourne
01:25:05
for the tennis last weekend so you know
01:25:07
probably go to bed at 10:00 and probably
01:25:09
wake up at 6 or seven or something.
01:25:11
Yeah,
01:25:12
>> but it's the quality of sleep and I know
01:25:15
that's another thing I'm very lucky
01:25:16
with. I I sleep like a log. So
01:25:19
>> yeah,
01:25:20
>> never have any problem falling asleep
01:25:21
and I know a lot of people have
01:25:23
difficulty with that. Um, God, the
01:25:25
thought of getting up at 3:00 a.m. to
01:25:27
read like a 300page
01:25:29
document that I need to retain the
01:25:32
information for for a board meeting,
01:25:33
that sounds horrendous.
01:25:35
>> Well, if you know you've got to do it
01:25:38
and then and then, like I said,
01:25:41
by 8:00, 9:00, 10:00, you've done the
01:25:44
lion share of what you're going to have
01:25:46
to do.
01:25:47
>> That's, you know, it's a pretty good
01:25:49
incentive. And and poor O'Brien gets up
01:25:51
at 3:00 and brings gets me a coffee as
01:25:53
well and then goes back to bed,
01:25:54
obviously, but
01:25:55
>> Oh, does he?
01:25:56
>> Yeah. Yeah.
01:25:57
That's wonderful, isn't it?
01:25:58
>> Yep. It's wonderful. He gets to go back
01:26:01
to bed. I don't I don't
01:26:04
>> Well, that that doesn't sound like the
01:26:06
sort of man that you want to argue with
01:26:07
over pointless things. Cut the cut him
01:26:09
some slack.
01:26:11
>> Um, what are you most afraid of?
01:26:19
losing losing something that's precious
01:26:22
to me. I think having been through the
01:26:23
Jamie thing, I think
01:26:25
>> Yeah. I
01:26:27
>> As in Brian, something happened.
01:26:29
>> Yeah. Or the grandkids or something, you
01:26:31
know.
01:26:33
>> When was the last time you cried? Are
01:26:35
you crying most days at the moment?
01:26:37
>> Um
01:26:39
I'm only ever at the moment 30 seconds
01:26:42
away from crying, I think. You know,
01:26:43
like and stuff triggers it. The worst
01:26:45
thing is being in the car and thinking
01:26:47
about something cuz I used to typically
01:26:49
call him on my way home from a meeting
01:26:51
or something. I'll be driving down the
01:26:52
motorway and think I'll give Jamie a
01:26:54
call and that you know or I'll something
01:26:57
will come up and I I'll remember. I'm
01:27:00
not I've not been a crier. So it would
01:27:01
have been years before this that I
01:27:03
cried.
01:27:04
>> Um but you know that's it's it's it's
01:27:07
part of the the process. So um I'm not
01:27:12
asking for sympathy about that. It's
01:27:13
just fact of life. And the best thing
01:27:16
about working and having something else
01:27:19
to do is there's a lot of time that I'm
01:27:22
not thinking about it.
01:27:25
>> You've held it together really well
01:27:26
today. I found myself getting emotional.
01:27:29
Um on a couple of occasions, yeah, I
01:27:32
don't know how you're doing it, but it's
01:27:33
um yeah, it's it's it's um it's Yeah, I
01:27:38
don't know what it is. I was going to
01:27:39
say it's inspiring, but I don't know if
01:27:40
that's the right word.
01:27:42
>> Yeah. Yeah, I look when you there's so
01:27:44
many brave people, Dom, when you see
01:27:47
them there, you look around and people
01:27:49
who are I'm on on Sweet Louise, which is
01:27:51
a um
01:27:54
a charity that's uh looks after women
01:27:56
with metastatic breast cancer. And you
01:27:59
see a lot of these women now being
01:28:01
diagnosed in their 30s and 40s with
01:28:04
young kids. I look at that as bravery.
01:28:08
>> You know, they metastatic breast cancer
01:28:10
is incurable. you can live a, you know,
01:28:12
a reasonable length of time, but those
01:28:15
those women have kids, you know, they
01:28:17
got families. Their whole lives are
01:28:20
just, you know, with one diagnosis,
01:28:22
that's it. Um, how do you cope with
01:28:25
that? That's that's bravery.
01:28:30
>> Yeah. There there's that Yeah, there's
01:28:31
that saying, you just have to keep
01:28:32
putting one foot in front of the other.
01:28:34
And I suppose that's true, isn't it,
01:28:36
with these things?
01:28:37
>> Yeah. I think it's interesting. Um, I
01:28:39
went to see Oprah Winfrey in December,
01:28:42
uh, when she was here and she got a
01:28:44
question from the audience and it said,
01:28:48
"How would you describe the difference
01:28:49
between coping and healing?" And I
01:28:52
thought, "God, that's an interesting
01:28:53
question."
01:28:55
And
01:28:57
Oprah said that she also said it was a
01:29:01
great question, but she said
01:29:03
that you can cope with stuff, but unless
01:29:06
you actually go in and deal with what it
01:29:09
is that's causing the issue, you're
01:29:11
never really going to heal.
01:29:12
>> So, I'm sort of a little bit conscious
01:29:14
of that at the moment. I think I'm
01:29:16
coping. I don't know that I'm healing.
01:29:18
>> Have you spoken to anyone like a
01:29:20
professional?
01:29:20
>> No.
01:29:21
>> No.
01:29:22
Do you think that would that would be
01:29:23
beneficial or do you just prefer to sort
01:29:26
of work things out internally?
01:29:28
>> Yeah, look, I've never been someone who
01:29:32
thought of talking to a therapist would
01:29:34
drive me nuts. You're probably the
01:29:36
closest thing that I've come to that.
01:29:38
Um, so I don't know. We'll just just
01:29:41
see.
01:29:41
>> Yeah.
01:29:41
>> See how we go.
01:29:42
>> You coping all right though?
01:29:45
>> Yeah, cuz you know I've got loads of
01:29:48
distractions. So,
01:29:51
>> do you have any regrets?
01:29:53
>> Do I have any regrets?
01:29:59
>> Oh, no. I don't think so.
01:30:01
>> I could have changed a whole bunch of
01:30:03
things,
01:30:05
>> you know, but
01:30:06
>> hindsight,
01:30:07
>> but it's hindsight. And then,
01:30:10
>> you know, you change one thing and what
01:30:12
else changes as a result. So I have to
01:30:14
be have to say I'm very happy with you
01:30:18
know my lot in life.
01:30:20
>> Um apart from you know Jamie it's it's
01:30:23
I've been incredibly lucky.
01:30:25
>> Yeah.
01:30:26
What about legacy? Is legacy something
01:30:28
you think about?
01:30:32
Like when it when it's um when it's all
01:30:34
done, how would you like to be
01:30:35
remembered?
01:30:39
>> Yeah. Look, I I don't I don't know about
01:30:42
legacy. I think I think people just with
01:30:45
a very few exceptions people,
01:30:49
you know, even in corporate life, people
01:30:50
move on. You think, "Oh, I wonder what's
01:30:52
happened to so and so and so and so."
01:30:53
So, it's just like, "No, I hope I'm, you
01:30:57
know, my family. I hope that they
01:31:01
remember me.
01:31:03
Grandkids, nieces, and nephew, and so
01:31:05
forth." Um, but yeah, it's no, it's not
01:31:08
something I've ever thought about or
01:31:10
focused on really.
01:31:13
Um that that's such a good way to live
01:31:15
your life. Yeah. You got to you have to
01:31:17
do it for yourself. Eh, and you have to
01:31:18
make the most of it because Yeah. What
01:31:21
else is there? Not very few people are
01:31:23
remembered.
01:31:24
>> Yeah. I I just Yeah. I think of legacy
01:31:26
and and people who deserve a legacy are
01:31:29
the people who've made a real
01:31:30
difference. A real difference. Um and I
01:31:33
don't know that I made a real
01:31:34
difference. I think I think I've done
01:31:36
some good things and I'm happy with what
01:31:38
I've done, but um I don't deserve to be
01:31:41
in that echelon.
01:31:42
>> Oh, it's very modest. There's been a lot
01:31:44
of modesty in this in this chat. You're
01:31:46
very humble.
01:31:49
>> I don't know that I'm particularly
01:31:51
humble, but um but I I you know, I think
01:31:54
you get things in perspective as you get
01:31:56
older. It's just like
01:31:57
>> you learn what matters.
01:31:58
>> Yeah.
01:32:00
>> It's the the perk of aging, I think,
01:32:02
isn't it?
01:32:03
>> You stop
01:32:04
You do stop one of
01:32:07
>> you stop sweating the small stuff. Do
01:32:08
you find that?
01:32:10
>> Yeah. Still a bit of sweat. You know, if
01:32:12
the printer breaks down, I still sweat
01:32:13
that. You know, like I'm not I'm not
01:32:16
particularly good at that.
01:32:18
>> Oh, same here. I'm terrible with tech.
01:32:20
Are you proud of yourself?
01:32:27
>> I Yeah. Look, I think I could always
01:32:29
have have done
01:32:33
Yeah. There's always things that you
01:32:35
look back on and think I could have done
01:32:36
that better or differently.
01:32:38
>> I'm No, I'm not. Am I proud of myself?
01:32:41
I'm I'm pleased I am where I am. As I
01:32:44
say, the mo the biggest success is my
01:32:46
marriage. I think that's been
01:32:49
the absolute bedrock of of my life
01:32:54
really now for 50 odd years. And um I
01:32:58
just hope I've got another 20 or so that
01:33:00
I can
01:33:01
>> keep going and enjoying that and maybe
01:33:03
not such a frenetic pace.
01:33:09
>> When the 20 more summers time, uh when
01:33:12
you pass away, hopefully more than 20 uh
01:33:14
when you pass away, um
01:33:17
what three words would you like your
01:33:18
grandkids to say about you once you're
01:33:20
gone? Three words to describe Nan Nan.
01:33:23
grands.
01:33:24
>> Grands.
01:33:26
>> Um,
01:33:30
yeah. I I' I want them to remember me as
01:33:34
being
01:33:35
um loving and supportive of them.
01:33:38
Really?
01:33:40
>> Sounds like you
01:33:41
>> and kind. I think. Yeah, I think
01:33:43
kindness is important.
01:33:44
>> Yeah.
01:33:46
>> Hey, this has been a great chat.
01:33:49
>> You say that to all your guests, Dom.
01:33:53
No, but I genuinely mean it. There's
01:33:55
There's never been we've done over 300
01:33:57
episodes now and there's never been one
01:33:58
where I've been got to the end and being
01:34:00
like, "Oh, that was a waste of time.
01:34:01
That was a nothing chat." Um, but this
01:34:03
has been really really special. As I as
01:34:05
I said earlier, I wasn't sure what to
01:34:07
expect if it would just be work focused
01:34:08
or how open you'd be. But, um, no, it's
01:34:11
been it's been wonderful. And I'm um
01:34:13
yeah,
01:34:16
your relationship with your husband
01:34:17
Brian is is just absolute relationship
01:34:19
goals and um you I'm sorry for what you
01:34:21
guys are going through um as a family at
01:34:24
at the moment and the insights that
01:34:25
you've shared about that I know will be
01:34:26
beneficial for a lot of people because
01:34:28
you know you this is not unfortunately
01:34:30
an isolated case. This happens to a lot
01:34:32
of families every year.
01:34:34
>> That's right.
01:34:34
>> Yeah.
01:34:35
>> Yeah.
01:34:35
>> How have you found this
01:34:37
>> the podcast?
01:34:38
>> Yeah. I'm so um flattered that you've
01:34:41
gone to so much effort to do the
01:34:42
research. I think that's amazing. So um
01:34:46
and again this is self-indulgent
01:34:49
um getting to talk about yourself. It's
01:34:51
not no hardship. And I did get a glass
01:34:53
of water and Kanye sitting down there at
01:34:55
my feet. So no, I've really enjoyed it.
01:34:57
Thank you.
01:34:57
>> Well, this is the first time we've met.
01:34:59
But um I'm I'm in awe. I've really
01:35:01
enjoyed it. Um yeah. Jeez, you're hard
01:35:04
work though, aren't you? You're very
01:35:05
modest.
01:35:07
Dame Joan Withers, thank you so much for
01:35:10
coming on my podcast.
01:35:11
>> Thank you, Dom.

Podspun Insights

In this episode, Dame Joan Withers opens up about her remarkable journey from a working-class upbringing in England to becoming one of New Zealand's most influential business figures. With a refreshing honesty, she shares her struggles with imposter syndrome, her unexpected rise in the corporate world, and the profound impact of personal loss. Listeners are treated to a candid discussion about the challenges of leadership, the importance of resilience, and the complexities of navigating life after the sudden death of her son. Withers reflects on her long-lasting marriage, the joys of being a grandmother, and her commitment to staying active and engaged in both her personal and professional life. This episode is a heartfelt exploration of love, loss, and the pursuit of purpose, all wrapped in the warmth of a genuine conversation that feels both intimate and inspiring.

Badges

This episode stands out for the following:

  • 92
    Most heartbreaking
  • 90
    Most emotional
  • 90
    Best overall
  • 90
    Most influential

Episode Highlights

  • A Life of Hard Work
    Dame Joan Withers reflects on her working-class roots and the importance of hard work.
    “I've never been shy of hard work and applying myself when I needed to.”
    @ 03m 16s
    March 08, 2026
  • The Importance of Relationships
    Joan discusses the significance of her relationship with her husband and the impact of losing their son.
    “When you go through something like that, you realize how important that relationship is.”
    @ 14m 02s
    March 08, 2026
  • Navigating Grief
    The speaker shares their ongoing struggle with grief after a sudden loss, revealing deep emotions and the challenges of dealing with logistics and the impact on children.
    “I'm only ever sort of 30 seconds away from bursting into tears about it.”
    @ 19m 10s
    March 08, 2026
  • The Unexpected Nature of Loss
    Reflecting on the unexpected nature of losing a loved one, the speaker emphasizes that nothing can truly prepare you for such an event.
    “Nothing prepares you for that.”
    @ 26m 18s
    March 08, 2026
  • Imposter Syndrome Insights
    The speaker discusses how imposter syndrome can foster humility and a drive to give your best, highlighting its complex nature.
    “A bit of humility if the imposter syndrome gives you a bit of personal depth.”
    @ 34m 36s
    March 08, 2026
  • The Future of Radio
    A discussion on the evolving landscape of radio and its resilience in the face of digital challenges.
    “I think it's a great medium; it's always found a way to carry on.”
    @ 43m 59s
    March 08, 2026
  • Leadership During Layoffs
    Strategies for managing layoffs effectively while maintaining morale and support for affected employees.
    “Do it once, do it right.”
    @ 52m 43s
    March 08, 2026
  • From Struggles to Success
    Reflecting on a challenging chapter, the speaker expresses gratitude for survival and success.
    “I would have been happy just knowing I survived.”
    @ 59m 32s
    March 08, 2026
  • Wisdom in Governance
    The importance of drawing on collective wisdom in board meetings is highlighted.
    “You’ve got to elicit all of the wisdom that is around the table.”
    @ 01h 02m 52s
    March 08, 2026
  • John Key: Impossible to Dislike
    A heartfelt reflection on John Key's character, highlighting his likability.
    “He's impossible to dislike.”
    @ 01h 16m 50s
    March 08, 2026
  • Redefining Success
    A candid discussion on what success means at this stage of life.
    “Peace of mind is success for me.”
    @ 01h 21m 17s
    March 08, 2026
  • Legacy and Remembrance
    A touching moment where she expresses her hopes for how her family will remember her.
    “I hope that they remember me, loving and supportive.”
    @ 01h 33m 35s
    March 08, 2026

Episode Quotes

Key Moments

  • Working-Class Roots05:00
  • Working Through Grief25:39
  • Imposter Syndrome34:36
  • Teach Each Other37:57
  • Survival and Success59:32
  • Respect for John Key1:16:37
  • Family Acknowledgment1:17:52
  • Connection with Horses1:20:24

Words per Minute Over Time

Vibes Breakdown

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