00:00:00
I do think that being a chair is a
00:00:03
really skilled thing to do.
00:00:06
And sadly, a lot of chairs are not very
00:00:08
skilled because they haven't had the
00:00:10
experience, they haven't had the
00:00:12
training, they haven't had the feedback,
00:00:14
you know? And quite a lot of people
00:00:15
become chairs and think, well, now I do
00:00:17
whatever I want, really, you know? And
00:00:19
people are too scared, perhaps,
00:00:22
uh and sometimes, you know, they don't
00:00:24
want to cause trouble, whatever it is.
00:00:26
So, the chair gets away with an awful
00:00:28
lot.
00:00:29
Now, it seems to me in terms of what
00:00:31
chairs need to do, chairs need to get
00:00:33
good feedback on how they're doing. And
00:00:36
again, the senior independent director
00:00:38
has a role here to do that and act as a
00:00:40
formal channel, as it were.
00:00:47
>> [music]
