Aegis's Sandip Sen: Understanding the Full Spectrum of a Customer's Business Needs
Episode Description
Delivering services globally across several locations and understanding the full spectrum of a customer's business needs are the new imperatives in business process outsourcing, according to Sandip Sen, president (Americas) and chief marketing officer of Aegis, a Mumbai-based provider of business process services. Telecommunications, health care and financial services are the top three areas for outsources services, he says in an interview with India Knowledge@Wharton.
Brief Summary
Sandip discusses outsourcing trends, Aegis's global operations, and the industry's shift towards value-added services.
Key points
- The Paradox of Outsourcing. The outsourcing industry faced challenges during the economic crisis, yet paradoxically saw growth as companies sought efficiency.
- Global Expansion Goals. The company aims to expand its operations to 195 countries, currently operating in 15.
- Shifting Value Proposition. The outsourcing landscape is shifting from cost-cutting to providing value-added services.
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Episode highlights
- The Paradox of OutsourcingThe outsourcing industry faced challenges during the economic crisis, yet paradoxically saw growth as companies sought efficiency.“Companies not in the outsourcing paradigm came into the outsourcing.”1:25Oct 19, 2010
- Global Expansion GoalsThe company aims to expand its operations to 195 countries, currently operating in 15.“Our aim is to be in 195 countries; we are currently at 15.”4:00Oct 19, 2010
- Shifting Value PropositionThe outsourcing landscape is shifting from cost-cutting to providing value-added services.“The lowest cost is not just the value proposition anymore.”7:33Oct 19, 2010
Tension
40/ 100Low tension
