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Why did Spotify do this?! #mkbhd #waveformpodcast #spotify

May 31, 2024 / 00:59

This episode discusses the discontinuation of Spotify's Car Thing, customer backlash, and the company's decision to issue refunds.

David from Waveform explains that Spotify's Car Thing, a $90 accessory launched in February 2022, will stop functioning on December 9, 2023. The device aimed to enhance audio experiences for users without Android Auto or Apple CarPlay.

After its discontinuation in July 2022, Spotify initially stated that the device would continue to work, leading to a community of users who modified it. However, the company did not honor this promise, resulting in significant customer dissatisfaction.

The situation escalated to a class action lawsuit, prompting Spotify to reverse its stance and offer refunds to affected customers. David highlights the importance of this development in the ongoing conversation about customer rights and corporate responsibility.

TLDR

Spotify's Car Thing will stop working, refunds are now offered after backlash.

Episode

0:59

00:00:00

hey it's David from way for and do you remember the Spotify car thing on December 9th of this year all the car

00:00:06

things are just going to stop working completely the car thing was a little car accessory that Spotify announced in

00:00:12

2021 for $90 the idea was to give you a nice little audio interface for Spotify if you didn't have something like

00:00:19

Android auto or apple carplay it was released in February 2022 and by July 2022 it was discontinued when Spotify

00:00:28

discontinued it they said that it should just keep working as intended which is good because a niche little community of

00:00:33

caring Tinkers popped up and did some pretty cool stuff with it but they didn't really hold true to that promise

00:00:39

now the big drama here is that Spotify originally said it wasn't going to refund anybody for this $90 device which

00:00:45

seems insane but after a bunch of customer backlash and a class action lawsuit they actually reversed course on

00:00:51

that and they're doing that now if you want to hear more about the story or other stuff that we talked about this

00:00:54

week go check out the waveform podcast we've got a link in the description

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Episode Highlights

Spotify Car Thing Discontinued
Spotify's car accessory, the Car Thing, was discontinued after just a few months.
“The car thing was a little car accessory that Spotify announced in 2021 for $90.”
@ 00m 10s
May 31, 2024

Episode Quotes

Seems insane, but they actually reversed course.
Why did Spotify do this?! #mkbhd #waveformpodcast #spotify

Key Moments

Community Response00:33
Car Thing Drama00:41
Refund Controversy00:45