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Don't focus on making people like you. Because you can do everything right and
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people may still just not like you. Instead, focus on how about I'm going to
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be competent in what I do. When I say I'm going to do something, I follow through. When I say I can do something,
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I actually can do it. When I say I'm going to be there at 9:00, I'm there at
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8:55. In the US Secret Service, we had a saying, if you're on time, you're late.
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So, I show you that I'm competent. When you see that, are you going to like me
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for that? Yes, you are. I'll respect you. >> Now, there's warmth. Warmth is the other
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element here. Warmth is I show you respect. So, instead of me trying to get you to like me, how about I just show
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you respect? >> What does that look like in reality? Showing someone respect. Is that again
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the timekeeping? >> I'm listening to you. I show up on time. I follow through with what I say I'm
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going to do. I'm also open and approachable. I'm also non-judgmental. That's a big thing. Everybody's kind of
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like throwing their weight around. Let me tell you what I think. Let me tell you what I think. Nobody needs to know
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what you think. It doesn't matter. If you're really trying to build a connection with a person, then build it
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and let them tell you what they think. Because now I see the world through your lens, not mine.