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Can X CEO Linda Yaccarino Recover?

December 08, 2023 / 21:13

This episode features Lou Pascalis, Chief Strategy Officer at Ad Fontes Media, discussing Linda Yaccarino's tenure as CEO of Twitter, advertising trends, and the challenges facing the platform.

Lou shares his insights on Linda Yaccarino's decision to remain at Twitter despite significant advertising revenue declines. He emphasizes her strong reputation in the advertising industry and her commitment to her role, even as she faces mounting challenges.

He also critiques Elon Musk's impact on Twitter's advertising landscape, noting the difficulties in convincing advertisers to return to the platform. Lou highlights the risks associated with advertising on Twitter, especially in light of Musk's controversial statements.

The conversation touches on the broader advertising ecosystem, including the rise of TikTok and retail media networks, as well as the importance of supporting quality journalism in the face of misinformation.

Overall, Lou Pascalis provides a candid assessment of the current state of advertising on Twitter and the implications for Linda Yaccarino's future as CEO.

TLDR

Lou Pascalis discusses Linda Yaccarino's challenges as Twitter CEO and the advertising landscape's evolution.

Episode

21:13
00:00:00
Lou pascalis is the chief strategy officer for ad Fon uh media he knows ex CEO Linda rakino quite well in a recent
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weeks was one of the number of AD Executives encouraging to resign advising her to do so uh before her
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reputation is damaged he said he also wrote a really interesting piece about it uh I've known him for a long time
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he's been a big mover and Shaker in the ad industry uh We've recently talked quite a lot about how advertisers are
00:00:25
not buying into news which I want to get to at the end but first welcome Lou thank you car it's a thrill to be here
00:00:31
with you and Scott bucketless event for me so nice you're you're a nice fan um you've always been really nice about
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pivot um so let's talk first about Linda you've known her for a long time you were close to her you even were very at
00:00:45
the time she went to Twitter when I said oh no no this isn't going to end well you said oh come on Cara I'll give her a
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chance she'll do a good job um uh when you texted her about resigning that was before elon's dealbook interview uh H
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have you been in touch since and obviously you wrote that piece um what what's the state of play right now she's
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sort of Allin it seems she is all in and uh I've texted her a number of times without reply which is you know
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unfortunate because normally we you know had a great you know exchange very quickly but I think she's bunkered in I
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think she's really focused on staying on the mechanical bull as long as possible
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um and uh you know I I I think that this is very consistent with her DNA where quitting equals failing and
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unfortunately that's a sort of short-term outcome in this context whereas the long-term outcome is she
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probably has or maybe had the best reputation of any sside senior executive in the advertising industry it was built
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over a quarter Century always doing the right thing high integrity you could rely on her you know her word was her
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bond and I think she's now cashing those chips in for Elon in a way that I don't
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think he's capable of reciprocating yeah so after the interview she as you said she sent a
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memo to ex employees saying mus quote shared an unmatched and completely unvarnished perspective and vision for
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the future this is after he cursed out advertisers uh she also which was shocking to me she also said in the post
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about X standing at the unique and amazing intersection of free speech and Main Street which was possibly one of
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the worst metaphors I've ever heard do you actually think she believes this stuff or is she just determined what is
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causing this I think she believes it now I think she actually believes it I maybe
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not I I I don't find her to be a particularly cynical person over the time I knew her I think she wants to
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believe it and I think she's searching for arguments to make it believable and I think it's resonating with a certain
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audience on X uh that you know has really consumed the Kool-Aid you know every time I I get
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interviewed dude I get hared by these people who are you know accusing me of hating Free Speech which I I find
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laughable given you know uh my side hustle to save news so I think she's slowly building what um um Walter
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isacson would have described as a reality Distortion field when you know in the book jobs uh
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and I think she probably sees the counterargument but she's making the case as best she can because she's
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tenacious as hell and she's going to make her argument okay last question Scott have a question when I predicted
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when I wrote that Linda was going to be the CEO um you responded to me on Twitter saying she would be my first
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choice and my only choice to save the platform from the hands of its owner you also noted I still cannot understand why
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she'd subject herself to Elon Musk however um you did think it could work correct
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correct at the beginning I did because I thought it was rather self facing of Elon to recognize that he was never
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going to be able to change his behavior in such a way way as to appeal to advertisers and there were all these
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incidents that happened before the last influence Council which was a legacy of Twitter which was a shocking meeting
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where he basically said advertisers were going to have to create a distance between how he himself acted and buying
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the platform uh which is not a possibility when you work in Corporate America how
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the CEO speaks is you know is representative of the platform's values but I thought she could influence him I
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thought it was a moment where Elon said okay for me to be successful I'm going to have to learn from others and I'm
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going to go and buy the best person I can but he didn't Empower her it was very evident when the name change was
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affected that she was not part of the comm's plan which I found shocking having grown up in Corporate America she
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was basically behind a parade uh cleaning up the elephant poop and saying rahah this is great but it didn't feel
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like she had a meaningful role in it and it it it seems like she's not being allowed to exert the kind of influence
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that he paid to get and that would have helped him and and now that's affecting her ability to help him even if he were
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to change his behavior Scott good to see you Lou um likewise Scott so it it's not that they've registered a
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50 or 60% decline in advertising Revenue that's surprising it's that they still have 40 or 50%
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so make the bull case for advertising on Twitter what do you think her pitch is you're you're in this business give us
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the pitch your NBC NBC Universal or NBC UI whatever it's called her old employer
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that's actually stopped advertising what's the pitch to come back on the platform right
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now Scott I really struggle with that because you know I think as you know in it's Heyday I was an enormous supporter
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of Twitter and I was a huge Advertiser on Twitter news broke on Twitter culture broke on Twitter Sports is better with
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Twitter the only use case I personally have anymore is during Formula 1 races which
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is a very International Community and I'm a huge Formula 1 fan is I connect with the people that I'll never meet all
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over the world and we watch in real time and we snark in real time I think it's different if you're activating in sports
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if you've got a league sponsorship there are immediate plays to extend that you know keep your eye on the NFL deal will
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the NFL continue to endure being associated with Twitter in in coming years um I think that's one um they
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don't have a good uh performance product they never did it's always been their weakness to Achilles heel so that limits
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their ability to appeal to DTC and you know they're pivoting now to small and mediumsized businesses you're going to
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need an awful lot of those to make up for the companies that walked away and so as she walks into Corporate
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America I I don't really know what argument that she has other than to say activate Your sponsorship and I just
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read an article this morning that uh you know people are moving their Super Bowl
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sponsorships was which was always the biggest week on Twitter from a revenue standpoint and they're moving them to
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Tik Tok they're moving them elsewhere where it's much harder to activate but they just don't want to take that risk
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and that's where the margins are it's those big Brandy plays not those you know directed consumer small uh direct
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response plays I I wouldn't know how to begin to sell that platform to any well-governed company wow not anything
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you're an ad guy are you been and you've been you've heard every ad guy trying to
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get you to spend money yeah and and and woman person absolutely and you know it's it's really hard for me to say this
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I loved the platform before Elon bought it I'm a huge fan of Lindy acarino I don't see a path forward with
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advertisers and I think that's why Elon made the statement he did at dealbook I think he went there wanting to deliver a
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message like he did I think he knew that after his you know post October 7th unfortunate retweet that the path
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forward with advertising was dead to him because you know anti-Semitism is the third rail and I don't think there was
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recovery and so I think his approach was very much like Cortez when he landed in
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the New World in 1519 the first thing he did was burn the boats so nobody was going back I think he burned the boats
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to advertising Lind is going to keep trying but he's moved on to another Revenue model that he has in his head
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that I am not smart enough to understand but the man's a genius and you know we'll wait and see if he's got something
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up his sleeve that the rest of us aren't seeing but just to just to follow up on
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that if you think he's moving to a non-advertising based Revenue model what does she bring does she survive as CEO
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she doesn't have any background in AI doesn't have any background in payments she's an ad
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salesperson I think it's a fair question I think that you know maybe what he's learning although I would say in a in a
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in a not so you know preductive way is that before you jump to the new thing you need to still continue to nurture
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the old thing right uh he doesn't have a good track record of doing that um I you
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know I what I do know is that you know there there's few people that are better than Linda at figuring it out at being
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able to to Pivot to adapt whatever and you know she does have relationships above the CMO level where some of these
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new Revenue model that he's thinking about some of these new businesses bolting on content deals yeah content
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deals you know she's kind of hinting at sponsorship uh which you know again it's
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got the same set of issues I think uh but you know I I I think she'll be around for a while I think in the
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relative scheme of things she's not that expensive considering what he's trying to do and she can still knock on doors
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and get in rooms even if she's not getting add money as a result um what do what so when the advertising Community
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are they going to come back is there it never worked before I it never worked for us it never you know why would they
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are they going to come back or is this just a is it a pause or it's like that's enough of this because better to put
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their money correct I this one is really clear to me and you know I put myself in
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the context of having run ad buying operations for major brands for three and a half decades there is no scenario
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that's going to cause me to go to the management team and say you know what we've looked at what x has to offer from
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an advertising perspective and we're going to go back up on the platform and you're just going to have to ignore the
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risks of Elon Musk his current and future Antics I don't know if the management team would laugh me out of the room or
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have me escorted out of the room but I know I'd be out of a job in 24 hours because part of the job is risk
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mitigation a big part of the job when you're a Fortune 500 company is saying do the risks offset the rewards and the
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risks are usually well we reach the Right audience does the platform have enough scale does our creative resonate
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against this audience this is will our customers boycott us if we go up on uh on Twitter will the board call the CEO's
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judgment into question could I get my CEO fired these are risks that have no offset whatsoever from an advertising
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value and so I would never make that recommendation I can't imagine people wanting to come back from that and my
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bigger concern isn't the gfy comment that he said to um Andrew r i don't want listen I leave
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that to you guys I leave that to you guys it was [ __ ] yourself okay when he said when he said go [ __ ] yourself twice
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to advertisers there you got me to do it um I'm actually less concerned about that than what he did immediately
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afterward hi Bob this is what corporate communication functions fear most of all
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and I have to tell you guys and it's a topic for another day marketing has been suborned in most major companies to
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corporate community Communications these are risk averse people who are really there to promote the CEO and his talk
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track right and the minute that he singled out Bob Iger every one of them said that's it I'm not going near that
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because God forbid we go on the platform and then choose to come off again at a later date we might get singled out and
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I'm not getting my CEO singled out and neither is the media guy so I think he slammed the watertight door he's dogged
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it down and he has moved on and advertisers on the air side of it are not pushing on that door at all I I
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think it's a parting of the ways and I really doubt you're going to see major well-governed companies come back wow
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well there it is let me ask you um I want to ask you one more questions about this so and you think she's staying no
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matter what she doesn't she's staying no matter what where could she is she ruined her career or can she recover if
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no you know I still look at this as the biggest virtual intervention in history the entire ad Community people who do
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what I do uh all of whom you know we know each other it's a yenta Fest we all yeah we
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go to the same events we have the same conversations for we're trying to run an intervention for her to get her out
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there's a million things she could go do she could run Amazon's ad platform she could you know she can recover from this
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the only thing that you know you have to give her a mulligan on is the Vox interview which was a whole another
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thing that you guys have talked about before which was just on her best day but she's so well respected in the
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industry everybody would like well she tried we kind of thought it wasn't going to
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work because of him it didn't it's not her fault and now she's going to end up somewhere else so I think she's got run
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yeah but she's I know dou she's doubled down but she's doubled down against climbing Mount Everest where a lot of
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people fail and you know I said on an interview last week you know that Hill went from steep to Vertical now because
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of his behavior but she's she's not going to let go of it but the the advertising Community will give her a
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break the question is you know will people who don't know her but who seem to have formed opinions of her in the
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last couple months also give her that break and that is you know unknown all right Scott last question then I have
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just one more about a different topic so Lou you sit at sort of the Helm of the Bob slud looking at flows of advertising
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Revenue just more broadly speaking um and by the way just a quick comment as someone who didn't know or
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anything about Linda before I think this has been a total disaster for her to me
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she just looks not not knowing how impressive a person she is and I trust your judgment and and Caris has said
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very complimentary things of her coming into this with a clean slate she strikes
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me as the worst CEO of the Year hands down if time had said worst CEO of the year it would have been this individual
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is just being mocked and made a fool of and every day just looks worse and worse
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but anyway um the you sit at the you get you have a bird's eye view into capital
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and advertising flows across the major platforms and major mediums I just love your sort of Cliff Notes on which
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platforms are doing better than people think not as well as people think like what are you seeing out there in the
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ecosystem you know I think there's really a search for Quality engagement and the places that you get the kind of
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quality engagement have bifurcated based on the audience that you're going after
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uh you're seeing certainly um one social platform emerge as the you know the sort
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of killer app and that's Tik Tok marketers have to work really hard to get quality engagement there but when
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they get it right they really get it right so there's a lot more effort being put in there there is this symbiotic
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ecosystem between what are called retail media networks these are the Walmart the
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Walgreens the Albertson uh the Kroger of the world that are now in the ad business who have
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great first-party data Scot but they don't have the kind of scale that they really need and so they're forging
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alliances with c TV CTV is also login that's the Netflix of the world the ad supported sides of Hulu etc etc um and
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they're trying to build an ecosystem where there's Rich first-party data there's quality engagement there's up
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and down funnel uh and I do think in a broader context uh we're seeing some really interesting green shoots we just
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did some research at adones media with Civic science which showed that young people are now turning back to Quality
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news platforms um for their news and away from social media because they feel like they were
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duped in 2020 so jenz yeah JZ and Millennials they're now saying we're not going to get duped and I mean it's a
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sign of hopefulness it's a sign that people are kind of taking the rein back in so I think accountability
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transparency and Trust are kind of coming back in and that quality publishing and general will do well but
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you know there are not it's not without headwinds as you know a more pointed question what's the easiest platform to
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sell for you right now to an Advertiser look if I'm if if I'm an Advertiser where I'm going to start
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where I get the best targetability the best addressability the best scale of addressability and that is pretty much
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any AD supported CTV platform and then I would augment it with linear and then I
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would go into addressable digital um so what's old is new again uh there's so much headwind Scott on programmatic
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right way right now that Ana just dropped their full study the other day uh which full disclosure I worked on
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which just said that one in five one in every five dollar that's being spent in the 88 billion doll programmatic
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industry globally uh is going to Bad actors either made for advertising sites that
00:17:46
deliver a terrible experience or these uh really lowquality Publishers that say you know if you have these three
00:17:53
symptoms you might be dying a fungus which have no basis in reality and so I think we're seeing a flight to Quality a
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lot of that quality is from established companies I think you're going to actually see a little bit of a bump uh
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in really old school stuff like I'm not kidding terrestrial radio linear TV things that have measurability to them
00:18:16
that give you scale and then addressable that's accountable and I think that's what you're going to see and I think
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there's going to be a whole lot of skepticism about programmatic moving forward which is a huge part of the
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digital ecosystem now um I have oh sorry I have a oh sorry I have a last question Lou um you have
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been pushing for this for for people to buy into news advertisers which they don't want to do even though they
00:18:40
willingly go into more controversial platforms like ex um can you very briefly because we only have a little
00:18:47
bit of time why is this important you and I had a great talk about this at uh in in France at con lion so we're living
00:18:55
through an era where there's a war on truth and I mentioned this to you when we talked you know I it was eight years
00:19:00
ago when kellyan Conway was standing on the lawn of the White House and answering a reporter's question by
00:19:05
saying that the reporter that the president was using alternative facts and I naively googled that I thought
00:19:11
that was a thing well now it is a thing and the only people who are defending the truth and the war on truth are
00:19:17
journalists it's allowing for all sorts of zoning and Schoolboard issues that lead to the burning of books which you
00:19:24
know sounds like Germany in the mid 1930s to me uh because you don't have local reporters there calling it out and
00:19:31
marketers are uniquely called out in the uh uh first um Amendment of the Bill of
00:19:37
Rights um in their their role to support journalism to keep politicians on track
00:19:42
and we've got to do more there and and Cara it's not just an eat your vegetables message about it's your civic
00:19:48
responsibility to support journalism it delivers enormous return on Advertising spend it delivers enormous unduplicated
00:19:56
reach these are the things that advertis ERS crave and they're ignoring that because of unfounded fears about getting
00:20:03
caught up in the cultural Wars which again are being driven by corporate Communications and have no basis in
00:20:09
fact yep so people should advertise with news news it's so much more dangerous elsewhere it's so funny that they just
00:20:16
they probably want to keep up with the young people in any case go ahead sorry I was say I know we're at time but what
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they're doing is ironically they're moving their money unbeknownst into mfas these bad M made for advertising sites
00:20:28
which are engineered to appeal to that money and appear to be brand safe when in fact they're not and they're actually
00:20:35
taking the money away from journalism and that 10 billion dollar slice of pie that's going to mfas if that went back
00:20:42
into journalism in the United States you would see robust newsrooms and robust local reporting we're the real deal Lou
00:20:49
that's right so are you I really appreciate it thank you so much so insightful um and fair I have to say I
00:20:55
know you like Linda and I know you were very close to her and this I I hope she listens to you because
00:21:00
you're thank you guys you're a better friend than she realizes I think I appreciate you saying that it's an honor
00:21:05
to be on with both of you thanks Lou

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Episode Highlights

  • Quitting Equals Failing
    Lou Pascalis reflects on Linda Yaccarino's mindset about resignation and failure.
    “Quitting equals failing.”
    @ 01m 33s
    December 08, 2023
  • Linda Yaccarino's Struggles
    Lou Pascalis discusses the challenges Linda Yaccarino faces as CEO under Elon Musk.
    “I don't see a path forward with advertisers.”
    @ 07m 53s
    December 08, 2023
  • The Biggest Virtual Intervention
    Lou Pascalis describes the advertising community's efforts to intervene in Linda Yaccarino's situation.
    “This is the biggest virtual intervention in history.”
    @ 12m 52s
    December 08, 2023
  • The Role of Journalism
    Journalists are the defenders of truth in a world of misinformation.
    “The truth and the war on truth are journalists' fight.”
    @ 19m 13s
    December 08, 2023
  • Civic Responsibility
    Supporting journalism is not just a duty, it's beneficial for society.
    “It's your civic responsibility to support journalism.”
    @ 19m 45s
    December 08, 2023
  • Misguided Advertising Choices
    Advertisers are unknowingly funding unreliable platforms instead of journalism.
    “They're moving their money into bad advertising sites.”
    @ 20m 23s
    December 08, 2023
  • Potential for Robust Newsrooms
    Redirecting funds back to journalism could revitalize local reporting.
    “If that went back into journalism, you'd see robust newsrooms.”
    @ 20m 44s
    December 08, 2023

Episode Quotes

  • Quitting equals failing.
    Can X CEO Linda Yaccarino Recover?
  • I don't see a path forward with advertisers.
    Can X CEO Linda Yaccarino Recover?
  • I think he burned the boats to advertising.
    Can X CEO Linda Yaccarino Recover?
  • This is the biggest virtual intervention in history.
    Can X CEO Linda Yaccarino Recover?
  • She's doubled down against climbing Mount Everest.
    Can X CEO Linda Yaccarino Recover?
  • The truth and the war on truth are journalists' fight.
    Can X CEO Linda Yaccarino Recover?

Key Moments

  • Quitting Equals Failing01:33
  • Linda's Challenges07:53
  • Burning the Boats08:25
  • Virtual Intervention12:52
  • Climbing Everest13:43
  • Civic Duty19:45
  • Bad Advertising20:23
  • Revitalizing Journalism20:44

Tension Over Time

Words per Minute Over Time

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