What’s Next for Self-Checkout? Tech, Theft, and Tradeoffs

ABOUT THE EPISODE Retailers like Target and Walmart have embraced self-checkout as a cost-saving convenience, but growing concerns over theft and customer frustration are leading to a strategic recalibration. Santiago Gallino, Professor at the Wharton School, explores the operational challenges and evolving technologies shaping the future of self-checkout. From unintended errors to shrinkage and AI-enhanced monitoring, this conversation unpacks the trade-offs between automation and human interaction in modern retail environments.

ABOUT THE PODCAST The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

#SelfCheckout #RetailTechnology #Shrinkage #RetailInnovation #AIinRetail #RetailManagement ----- The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

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