Search Captions & Ask AI

How Storytelling Changes Brand Perception

July 02, 2026 / 01:05

This episode discusses rebranding strategies in healthcare, focusing on patient perception, storytelling, and emotional connections. Key topics include the importance of conveying feelings over statistics, and the challenges faced by Piedmont Healthcare.

The conversation highlights Piedmont's high market awareness but low positive perception. The speaker emphasizes the need to shift from traditional marketing tactics to storytelling that resonates with patients.

Specific examples include Piedmont's top 10 transplant program and its annual diagnosis of 14,000 cancer patients. The speaker references a Maya Angelou quote to stress the significance of how patients feel about their experiences.

The discussion illustrates how personal patient stories can be more impactful than mere data points, aiming to enhance the overall perception of the healthcare brand.

TLDR

Piedmont Healthcare discusses rebranding through patient stories over statistics.

Episode

1:05
00:00:00
We had been going through a rebrand for about 5 years. Everybody knew Piedmont. We had high awareness. We had, you know,
00:00:06
the highest awareness in the market, but nobody necessarily had a good perception. And so, people didn't
00:00:11
realize in their backyard is a healthcare business that is a top 10 transplant program. And you know, sees
00:00:16
50, you know, heart patients from all 50 states. Or we see, you know, diagnose 14,000 cancer patients every year. Some
00:00:24
of the traditional marketing perspectives might say, go tell all people all those data points. And just
00:00:29
go like, we are a breath, we're scale, we're this. And I think you go back to that kind of Maya Angelou quote of
00:00:34
people will remember not what you did, but how you made them feel. And so, you think about how we would set
00:00:39
ourselves apart is communicating how we made our patients actually feel. And being able to tell some of those stories
00:00:46
is going to resonate more with somebody than throwing out, you know, top 10 transplant program. As a patient, you
00:00:53
might not have a lot of frame of reference for that, but you can relate to someone's story about what their
00:00:58
journey is.

Episode Highlights

  • Transforming Perception
    Despite high awareness, Piedmont's perception was lacking. The focus shifted to emotional storytelling.
    “We need to communicate how we made our patients actually feel.”
    @ 00m 37s
    July 02, 2026

Episode Quotes

  • People will remember not what you did, but how you made them feel.
    How Storytelling Changes Brand Perception

Key Moments

  • High Awareness, Low Perception00:04
  • Emotional Storytelling00:37