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Most of us listen just for the top line of what we hear and then we begin rehearsing, planning, and and judging.
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You need to listen for the bottom line. If I had to summarize everything you're
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saying, what would I say? That causes me to listen more deeply and completely. And then what we know from some of our
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colleagues who teach at Harvard, just, you know, a little bit away from you all, that if you actually pair it back,
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if you do that paraphrasing, not only do you demonstrate listening, but you actually begin to foster trust and
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connection.