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How Can AI Be Used in Managing People? with Wharton Professor Matthew Bidwell

November 21, 2023 / 00:39

This episode discusses the impact of AI on workforce management, focusing on the assumptions made by engineers and schedulers. Key topics include the potential for destructive decisions and the importance of feedback loops in algorithm design.

The conversation highlights the disconnect between AI systems and real-world applications, emphasizing the need for continuous evaluation of algorithms. The speakers argue that while AI can improve management, it must be implemented thoughtfully.

Listeners are encouraged to consider the implications of AI in their own environments, with a call for more responsible engineering practices.

TL;DR

AI in workforce management needs careful evaluation to avoid destructive decisions.

Episode

0:39
00:00:00
when you have people managed by AI you
00:00:02
have a bunch of assumptions that are
00:00:03
being baked in by the schedulers by the
00:00:05
engineers that are increasingly detached
00:00:08
from what's going on in the ground and I
00:00:09
think that that often leads to some
00:00:11
really bad and destructive decisions and
00:00:13
so I think done well we can incorporate
00:00:16
a lot of these algorithms and you know
00:00:18
manage people better but it does require
00:00:20
us to really think about how these
00:00:22
algorithms are being used and have kind
00:00:24
of that closed loop so we engineer
00:00:26
something and then we say okay what's
00:00:27
actually happening and we're very alive
00:00:29
to the problem that's creating go back
00:00:30
and re-engineer
00:00:37
it

Episode Highlights

  • The Role of AI in Management
    AI can improve management, but it requires careful consideration of its implementation and effects.
    “We can incorporate algorithms to manage people better.”
    @ 00m 13s
    November 21, 2023
  • Understanding AI Algorithms
    It's crucial to understand how algorithms are being used in management to avoid destructive decisions.
    “We need to think about how these algorithms are being used.”
    @ 00m 20s
    November 21, 2023

Episode Quotes

  • We can incorporate algorithms to manage people better.
    How Can AI Be Used in Managing People? with Wharton Professor Matthew Bidwell
  • We need to think about how these algorithms are being used.
    How Can AI Be Used in Managing People? with Wharton Professor Matthew Bidwell

Key Moments

  • Destructive Decisions00:11
  • Re-engineering00:30

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