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How Can AI Be Used in Managing People? with Wharton Professor Matthew Bidwell

November 21, 2023 / 00:39

This episode discusses the impact of AI on workforce management, the assumptions made by algorithms, and the need for continuous evaluation and re-engineering of these systems.

The conversation highlights how AI schedulers can become detached from real-world conditions, leading to poor decision-making. The speaker emphasizes the importance of understanding the implications of these algorithms.

There is a focus on the necessity of a feedback loop in AI management systems, where outcomes are monitored and adjustments are made based on actual performance.

Overall, the episode stresses the balance between utilizing AI for efficiency and ensuring that human factors are considered in the decision-making process.

TLDR

AI in workforce management needs constant evaluation to avoid poor decisions.

Episode

0:39

00:00:00

when you have people managed by AI you have a bunch of assumptions that are being baked in by the schedulers by the

00:00:05

engineers that are increasingly detached from what's going on in the ground and I

00:00:09

think that that often leads to some really bad and destructive decisions and so I think done well we can incorporate

00:00:16

a lot of these algorithms and you know manage people better but it does require us to really think about how these

00:00:22

algorithms are being used and have kind of that closed loop so we engineer something and then we say okay what's

00:00:27

actually happening and we're very alive to the problem that's creating go back

00:00:30

and re-engineer it

Episode Highlights

The Role of AI in Management
Exploring how AI can improve management while acknowledging its pitfalls.
“We can incorporate algorithms to manage people better.”
@ 00m 13s
November 21, 2023

Episode Quotes

Bad decisions often stem from detached assumptions.
How Can AI Be Used in Managing People? with Wharton Professor Matthew Bidwell
We can incorporate algorithms to manage people better.
How Can AI Be Used in Managing People? with Wharton Professor Matthew Bidwell

Key Moments

Detached Assumptions00:02
Re-engineering00:30