00:00:00
there are people that I interviewed who
00:00:01
got kicked off the app for three days
00:00:04
couldn't pay a utility bill and
00:00:06
supposedly they said they were kicked
00:00:07
out of the app because they had said
00:00:10
something they shouldn't have said to a
00:00:12
woman there's something that cross
00:00:13
gender norms and then he got an apology
00:00:16
message three days later saying oh it
00:00:18
wasn't you the algorithmic management
00:00:20
system made the wrong reference it was
00:00:22
actually a different driver you can come
00:00:23
back on the app but for those three days
00:00:25
he had no income and he had no way to
00:00:28
navigate the system to get back on the
00:00:30
at so there is a concern that you keep
00:00:32
on deskilling and Des splicing the work
00:00:35
one it drives down wages because people
00:00:38
can't really build skill but two
00:00:40
algorithms make mistakes and without a
00:00:42
human in the loop the human is lost
