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Why Board Dashboards Don’t Tell the Full Story

March 25, 2026 / 01:13

This episode discusses the importance of curiosity for board members, the limitations of relying solely on dashboards, and effective communication strategies.

The conversation highlights how a dashboard showing all green indicators can lead to complacency, as catastrophic issues may arise unexpectedly. The speaker emphasizes the need for board members to ask deeper questions and engage with team members to uncover the truth.

Key points include the significance of walking the floors and networking to gather information. The speaker notes that drawing out information from others is crucial, especially for non-executive directors.

TL;DR

Curiosity is essential for board members to uncover truths beyond dashboards.

Episode

1:13
00:00:00
The fascination people have with
00:00:02
dashboards, I've seen it happen actually
00:00:05
where you've got an a dashboard that's
00:00:06
all green. Everything's fine. And then
00:00:09
the next month there's some catastrophic
00:00:12
issue that comes out of the woodwork and
00:00:15
people are caught unawares. And so
00:00:17
you've got to be asking deeper, better
00:00:19
questions and engage with people. Walk
00:00:22
the floors, find out what's really going
00:00:24
on. You've got to be curious and I think
00:00:26
that's one of the the the traits of a
00:00:29
board member think is from my
00:00:31
perspective one of the most valuable is
00:00:33
that curiosity. How do you get people to
00:00:35
talk to you? How do you get to the truth
00:00:38
of the matter? And if you're a bit shy
00:00:41
and don't like to network, then you
00:00:43
you're you need to work on that because
00:00:46
you've got to be around the table
00:00:47
bringing that information out of people,
00:00:50
drawing it out.
00:00:52
Getting people to talk.
00:00:53
Yeah, and getting people to open up is
00:00:55
really important particularly in a
00:00:57
non-exec director role, particularly if
00:00:58
as you say you're walking the floor,
00:01:00
you're finding out things from people.
00:01:03
It can be quite daunting, right?
00:01:07
>> [music]

Episode Highlights

  • The Importance of Curiosity
    Curiosity is a vital trait for board members to uncover the truth.
    “You've got to be curious.”
    @ 00m 26s
    March 25, 2026
  • Engaging with People
    Walking the floors and asking deeper questions helps reveal critical information.
    “How do you get to the truth of the matter?”
    @ 00m 35s
    March 25, 2026

Episode Quotes

  • You've got to be curious.
    Why Board Dashboards Don’t Tell the Full Story
  • How do you get to the truth of the matter?
    Why Board Dashboards Don’t Tell the Full Story
  • Getting people to talk is really important.
    Why Board Dashboards Don’t Tell the Full Story

Key Moments

  • Curiosity in Leadership00:26
  • Communication Essentials00:52
  • Engagement Strategies00:58

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