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Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood

December 11, 2024 / 01:38:44

This episode features Jason Paris, CEO of One New Zealand, discussing his career journey, personal experiences, and the company's rebranding from VodaPhone to One New Zealand. Key topics include his management style, family background, and the impact of technology on telecommunications.

Jason reflects on his six-year tenure at One New Zealand, sharing insights into his previous roles at Spark and TVNZ. He highlights significant career milestones, including the launch of TVNZ on Demand and the rebranding of Telecom to Spark.

He discusses his upbringing in Southland, New Zealand, raised by a single mother, and the influence of his family on his values and work ethic. Jason also addresses the challenges of balancing work and family life, emphasizing the importance of being present for his children.

The conversation touches on the recent partnership with SpaceX for satellite connectivity, which aims to improve telecommunications in New Zealand. Jason expresses pride in the potential impact of this technology on the country.

Lastly, he shares humorous anecdotes from his past, including a memorable incident involving McDonald's and a hotel stay, illustrating the lighter side of his experiences.

TLDR

Jason Paris discusses his career, family values, and One New Zealand's rebranding and technology partnerships.

Episode

1:38:44
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Jason Paris welcome to my podcast thanks very much for having me Dom he and um congratulations today uh the day that
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we're recording this is your sixth anniversary at 1 inz it is yeah so it's
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gone super fast uh more gray hair uh a little little bit more experienced I feel like You' you've been Rocking The
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Silver Fox look since your 30s you yeah it's been it has been while and uh the
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beauty of going gray early is people say you haven't aged so uh yeah so I've I've
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rocked The Silver Fox like for for a while oh you do I think you look um I'm
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not just pissing in your pocket here to get on the right side of you early in the podcast but um you turned 50 last
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week I I think you're you're looking great maybe it's the dimples that give
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you that oh thank you youthful is this the longest job you've had in your corporate uh career no the one before
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this it was seven years but I've been in the Talco industry now for kind of what
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that means 15 so longest industry uh I've uh I've been in where was the previous one was that spark yeah so it
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took a took a job actually not with vone New Zealand but to move across to London
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with my family and then at the last minute it changed and I got told I was CEO of New Zealand for voone way back
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then and so um our plans quickly reversed and uh and we stayed in ALA which has been you know given what
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happened the last few years and Co Etc was was a blessing in the in the scheme of things yeah so um
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yeah let's run through your your career so it's one and Z for the last six years
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spark before that um let's go backwards uh so I had a brief stunt at media works
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and TV um and then before that was tvnz and then uh before that was noia uh and then before that was McDonald's uh
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back in New Zealand so I had just four years uh in London uh working with noia um and the rest of
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those jobs were uh were were were in New Zealand and so mainly kind of tech industry stuff is uh what I've been what
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I've been in um and I'd include media in that as well because when I kind of came
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into the media industry in 2007 um you know technology was starting to play a bigger part in uh in that
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industry too geez it's not a bad CV is it from for a kid from Southland with um
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outy education yeah done you've done all right I've been pretty lucky and the the
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cool thing about it is uh I haven't had to apply for two many of those those
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roles proactively of been shoulder tapped for whatever reason uh I think that's one of the beauties of the New
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Zealand Marketplace is that you know it's a bit of a village and so um the relationships that you have often you
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know create create doors in fact my very first job um was on the way back from a
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rugby trip to the West Coast and the rugby manager of the Southland team was the rugby manager of Trust Bank
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Southland and he said what are you thinking about doing you want to come and work for me and so um that was my uh
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my Pivot into uh into working into working life although I also got uh declined for teachers training College
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just before that too so it was kind of a a forc a forced move because the teaching industry didn't want me way
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back in ' 92 GE what they do for some male teachers now also I saw the car when you pulled up today and pod lab not
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many school teachers driving cars like that yeah I'm pretty lucky that's uh
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yeah it's a it's a nice car saved up for two or three years for that one and um
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yeah it's uh kind of uh my little treat oh good on you good on you what would
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you say your it's not a mesera or a two sports car though it's a it's a good SUV
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though it is it's a it's a sensible car for for a man of your vintage okay
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that's very nice um what would you say your top five um like career Greatest
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Hits are like surely the the transition from vone to 1 andz the Rebrand is one of them yeah vone to uh 1 andz um
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Telecom to spark um oh you were part of that yeah yeah read that uh I said this ain't your first radio no no um
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uh coming up with and and launching tvnz on demand uh so that was a big a big kind of industry move I'd say pretty
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important asset for tvnz uh back then um I didn't have anything to do with this but when we were when I was at
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media Works uh the way that the team handled the Christ Church canbury earthquakes earthquakes and then the
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Japanese tsunami afterwards um I was just delivering pizzas to The Newsroom it was really Mark Jennings that was
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leading it but I was really proud of the culture that we built uh around around that time and they kind
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of do a lot with a little uh mentality and then uh probably some of the product Innovation that we did at McDonald's way
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back in the day I remember coming up with the chicken MC cheese uh when I was in my uh yes yes yes and um uh so yeah
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there's a there's there's a few there's a few things from a professional
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perspective that I'm proud of and hopefully uh there's more to come what
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what about um career uh greater shits uh the McDonald's Place met yeah so that
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was a shocker uh what's the story there so uh the advertising agency put a bunch
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of um faces in front of me and pictures and we were the sponsor of um the small whites uh um which is the New Zealand
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football kind of campaign and I I I thought that they were all signed off and uh and they had the rights to them
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and of course I chose the one with the maie Queen's grandson on it which is very bad to be eating food off anyone
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from mdom 1.2 million trat placemats went out and that had to be uh had to be reprinted so
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wasn't uh wasn't a stellar moment in my uh in my in my career so I remember that
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one luckily my boss was uh pretty supportive did you did you have to make a phone call to him to let him that must
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been a fun fun conversation 1.2 million true have to be have to be recalled so yeah it wasn't a that wasn't that wasn't
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great um low lights are any uh any structural change when you're having hard conversations about Job losses that
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that's the worst that keeps you um keeps you up at night um yeah those will be
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the things that that are the most kind of draining and then you have to remember that you're making the decision
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and having the conversation but it's much worse for the person that you're
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having the conversation with too actually I'm I'm not surprised you said
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that cuz from um from my research and from what I know about your management style um yeah you like you're a real
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open door kind of guy um so yeah something like um McDonald's placemates it's it's it's a bit of money lost it's
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a stupid mistake but um yeah I'm not surprised that you said that about the people yeah it's the worst and uh you
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know unfortunately with me what you see is what you get I'm the same person at
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home as I am at uh as I am at work and uh anything that impacts people or if I feel like I've let them down in any way
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whether it's family or friends and we and and sometimes you get those things
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wrong and those are the things that you beat yourself up about the most yeah hey
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Will um dig deep into your into your management style and your theories and things um but first of all let's go the
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way back so um Jason Paris who is he kid from Southland yeah proud southlander uh
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born in in vagle uh solo mom she was young uh 16 and then uh my father uh he left straight away and didn't didn't
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come back so I've he was never a part of my life until um he actually died and we
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went to his funeral in uh in Christ Church had no had no connection with him my mom's an incredible woman very strong
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uh a really privileged to have a young grandmother now in fact she was just up in the weekend playing shooting Hoops
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with uh her grand her grandchildren so that's cool but at the time um Sodom mom
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16 uh domestic purposes benefit uh kind of life been her teenage years been taken away from her by having a young
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young child you know what a of sacrifice were you were you an only child yeah so
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Mom uh didn't you know my father left straight away didn't come back and then
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for whatever reason um mom didn't have a relationship that uh stuck to a point
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where she would have another another child and so it ended up being basically me and her and then uh my grandparents
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so her mom and dad uh who um who kind of you know brought me up so freezing worker stock uh right through my family
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so my grandparents freezing workers my uncle my mom ended up after I got to the school age where she could go and uh be
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at the freezing Works in fact she just retired last year from uh from Alliance freezing Works where she was a me
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inspector for a number of years yeah so if you're if you've just turned 50 she
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must be 66 yeah what are your um yeah what are your recollection of those years cuz you you and I are similar age
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and um you I remember when my mom and dad broke I was I was from pal mom and dad broke up when I was about 10 and um
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there was only one other kid in my class Craig who had like like a was from a broken home it was such a rare thing um
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yeah was it like embarrassing did you did you feel like you you know you didn't fit in or you felt different no
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not at all actually uh and uh I think there were a few broken homes um or actually I noticed some kids that
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were in homes that weren't broken that I wouldn't have want to been a part of
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either you know some some pretty tough situations that could find themselves in um well they found themselves in back
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then and still find themselves in today so to be honest although we didn't have
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a lot I didn't realize it at all you know um we moved moved a bit again you know social welfare housing all that
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type of type of thing but uh I never feel like I never remember feeling that I was missing out on anything and
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actually also most importantly that I couldn't do anything that I put my mind
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to either if you my mom's kind of Dred to me if you work hard you give it your
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best then you can achieve achieve anything and so it's only kind of now uh when I have you know privilege to have a
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nice car they didn't realize we didn't have a nice car but um at at you know food on the table bed
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loving environment a mom that believed in supported in me um and and actually I was I was lucky I had a lot of positive
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positive role models my grand parents I mentioned my uncle but also School teachers um Sports coaches so it was a
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tough tough environment in Nago and Southland but um I was surrounded by a bunch of great people and did you have
00:10:41
like a chip on your shoulder about your dad or anything how how did your mom sort of address that no not at all
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uh the probably the biggest chip on my shoulder was when we I had children myself and uh I realized that there are
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little moments that you know uh and the is a kind of a generalization that maybe
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your dad teaches you back a back a trailer and that's like you know something that you would say now
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nowadays or put a um a hook on a on a um uh on a fishing fishing line I hadn't
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been taught any of those traditional dad uh dad thing so I'm having to YouTube
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them and teach and teach myself because I want to pass them on to my kids both my boys and and my daughter to pick a
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trailer and to and to fish um Etc when I went met my um my wife uh ra she wondered why I hadn't um sort out to
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reconnect with my father uh and I'd never really contemplated it um and probably the
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reason was I didn't feel like I'd missed anything uh and so it wasn't really until um I
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started having we had our children where I was like maybe I did miss miss miss miss something
00:12:00
but it didn't wasn't enough Drive of me to reconnect then uh then either uh my
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grandparents lived in the same house for would have mean 20 to 25 years after I was born and so he had plenty of time to
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and neag was a small place even though he moved to uh to Christ Church if he wanted to find me he could have so
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probably the only probably sadness is you know if if um you're dead with a with a kid uh it's probably when you're
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17 you can make an excuse that you might be a little bit immature and and not prepared to stick around but yet hope
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when you're 37 or or 47 that you might have some reflection and go actually you
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might want to reconnect with uh with your child um unfortunately he didn't he
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didn't want to yeah you you got no anger about that no because sort of Indi to it
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yeah and I um he I you know I refer to him as my father he's not my not my dad
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um your dad's a t I've got firm views on this having um You' been involved in a
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family adoption and stuff like a dad's a title that's got to be earned yeah
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correct and so that's just not how um how I how I see him um you know un unfortunately he passed away uh mom
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found out about it we went to his funeral to pay our respects but also uh find out about health history right he
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died uh quite young and so um we want to know if there's anything that I need to
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watch out for or our kids needed to watch out for that was a kind of a nice moment though because there um uh by all
00:13:33
accounts and this is a whole the the story of his funeral was a uh a podcast in itself but I found out I had five
00:13:40
half Brothers I didn't know uh that existed and we all found out about each other at the funeral and so younger than
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you I'm assuming yeah I'm the eldest so I went to the funeral his this funeral
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was opened by someone who said I'm Robert eldest son and [ __ ] my wife didn't say that
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she' had about two two big bottles of Spates by that point she was like he's
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not the eldest son and I'm like shut up we're only here to pay our respects we
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don't want to k a scene uh but over time uh over that funeral um a scene was
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created because people started to find out because um my uncle so my father's
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brother turned up and uh and he was from Vago and uh and he mentioned someone and
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then everyone at the funeral started to find out about uh me and then all of us found out about another set another two
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boys so there was I like three sort of three family groups yeah yeah so he had uh six boys to three different women so
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oh my God oh my God that's a that's a lot to take in yeah how many years ago
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was this the funeral uh about what would it been I'd say five five years ago five
00:15:01
years ago now and um it's also when I found out about my connection to nahu which I didn't know existed at that time
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and it set me on a journey to mly for my kids to just see if the connection with
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that side of the family was something that would be meaningful um for them so um we've just started taking some gentle
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baby steps along along that Journey but yeah man that was a pretty mind-blowing experience where you find out well each
00:15:27
you all find out you got five half Brothers did know exist all at the same time at a funeral so it's a it's a lot
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to unpack it is a lot to unpack it's a lot yeah you need a lot of space to to
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well and have you got a relationship now with um your half Brothers uh no not really no like uh social media
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relationship MH you know so uh lots of um happy birthdays congratulations that kind of that kind
00:15:52
of stuff it's a lot of extra free phones to hand out is it it is and like I said
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to I said to re like I don't get to spend enough time with my family and my closest mates that I've you know known
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since I was 5 years old uh let alone a whole bunch of other people to um build a relationship but you know that might
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change when I have more time they're really good people uh I really enjoyed uh catching up uh catching up with them
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and um yeah and who and who knows but uh yeah all of us I think were taken by surprise and have just kind of socially
00:16:27
stayed in contact and G how do we even deal with that yeah and and what do you know about your your father like was was
00:16:33
he a good dad to some of the other kids not really no so well that must be pleasing in a way yeah yeah like I think
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uh I don't I think he was a father not a dad again like that that that point and
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don't want to speak too ill of the of the Dead um there was a big funeral so
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clearly he had a lot of friends uh and uh and people who liked him yeah um he was very social uh big drink
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big smoker and died of lung cancer um the interesting thing was people would come up to were coming up to me at
00:17:07
the funeral and would say I uh you know was so sorry we didn't acknowledge you
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and I and I said oh it is what it is he would say it is what it is and then I'd
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say something else and theyd go he would say that and then they tell you about and I said oh I'm Sports mad he was
00:17:23
Sports mad you know people and New Zealand is a sports mad and a lot of people say it is what it is
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but people you know kind of grabbing or gravitating onto things that uh were a connection uh and also you know I
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probably have they said I had some mannerisms and some ways of talking or whatever that uh that reminded um them
00:17:46
of of him so without a doubt like when you have a child you are you know 50% 50% you shake it up into a cocktail mix
00:17:55
and that's what you get so I'm going to I'm going to have a bit of uh a bit of
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connection with him but don't no regrets no no like there's no I've never never
00:18:04
been a point in my life at all where I've uh regretted not um not reaching out earlier and uh and connecting with
00:18:14
them I think that speaks volumes about your mom and the job she did so you never felt like there was um like a gap
00:18:21
or a hole there and did you did you when when did you have an appreciation of just how how badass she was and what a
00:18:27
good job she did she you know CU your kids are 16 now right same your kids are the same sort of age as what your mom
00:18:32
was when she had you you're still a kid at that age yeah like did you did you
00:18:36
ever an appreciation growing up that about your mom or when did that come suppose when you're growing up you
00:18:43
don't really think about it do you well you know also you know you're teenager
00:18:46
you're a bit of a [ __ ] too you're not thinking you're thinking about yourself
00:18:48
versus you know think about your own teenage years you know um luckily our kids are a little bit different and um
00:18:56
and great and great kids I I think was really when we had our own children and realized how difficult it is to bring up
00:19:07
uh bring up a kid that I appreciate and then also now that I'm you know of this
00:19:13
of this age putting kids aside just the relationship that I've got with with Mom
00:19:18
with Mom now and thinking about um how difficult it must have been to be in her situation uh and the sacrifices that she
00:19:28
that she made but it's it's a it was I know I've use that word a lot it's a privilege like I
00:19:36
got given leadership at a very early age like probably three years old to do stuff right jobs around the house or
00:19:42
responsibility and that was three four five six uh a lot of change in my life which means I actually I love change I
00:19:50
love Industries and jobs and life that is free flowing doesn't that doesn't uh
00:19:56
doesn't stress me stress me out out at all um and also I have a sense of I suppose
00:20:01
of positivity that um if you put your mind to something you've got people even just one person
00:20:09
in your life that believes in you and sees that you've got potential and tells
00:20:13
you've got potential the world as your oyster so from that background um it's
00:20:20
given me a hugely positive view on life and potential of anyone from anywhere across AC Ross the country uh and so you
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know um it's another gift that mom's given me wow that's awesome yeah and it's it's
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awesome that she's still um young enough that you know you can tell her these
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things and she knows how appreciated she is and what an awesome job she did and she's got a Toy Boy and Barry who's 64
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and uh Barry and Grandad Barry's uh he's been around for 20 years so the
00:20:52
entire uh entire uh childhood of our of our kids and so he is the grandfather um
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and he's a great man so um yeah we're lucky to have him in uh in our lives as
00:21:01
as well and maybe if they'd met earlier then there might have been another another child but they met later in life
00:21:07
and um and that's great and uh you know they are they partners in crime do you
00:21:11
know um just one more question about your dad do you know if he like follow followed your career from afar or
00:21:16
anything like that no at all uh because he he must have been well you lived in the same town a while you were growing
00:21:22
up no no so he he moved so from what I understand is uh he moved from inago to Christ Church pretty much straight away
00:21:30
and didn't uh and didn't come back and um and if he did come back to inago to
00:21:36
see his parents or um his brothers and sisters didn't uh didn't seek me out uh and so yeah it was never like Mom
00:21:46
mom never ever uh described him in a negative way like um I it was only when I was much older that I started asking
00:21:55
mom a little bit about about him that you know told me a little bit about what he's like and she's kept me connected
00:22:02
with his brothers and sisters um so my uncles and aunties but they were more like not proper uncles and aunties but
00:22:09
kind of um friends older friends of Ms Etc and they've told me a few stories
00:22:14
along the way as uh as well um I knew he was a good athlete good longdistance runner uh but you know um I'd give him a
00:22:23
break when he was 17 I wouldn't have G I don't give him a break when he was you
00:22:27
know 47 yeah yeah do you forgive him it's a good question well I'm not sure I've got
00:22:36
anything to forgive him for because I don't feel like I've missed out on
00:22:40
anything um yeah I'd like to I'd like to think that he if he had his time again would
00:22:52
regret not being a dead to me but I don't know yeah I definitely would but it's not
00:23:00
like um yeah it seems sad like a waste of a life in a way CU it seems like it's
00:23:05
not just a mistake he made with you it's a mistake he made repeatedly with yeah I
00:23:08
can't speak I can't speak for my um half brothers and the fact that they were all
00:23:14
at his funeral and um uh and were there and uh opened up uh I think he it's it's
00:23:22
clearly he improved uh over over time uh so so that's so that's great but um yeah he
00:23:32
just he didn't play that role in in uh in in my life so yeah like bottom line
00:23:37
is I do forgive him because there's nothing to forgive um but there's some
00:23:42
regret I think there yeah well thanks for sharing that I I appreciate it is it hard to talk about now or not really uh
00:23:49
no not really I think you know that question you just asked then do I forgive him it kind of struck an emotional cord
00:23:56
because it made me more reflective of the life I've the relationship I've got with my own
00:24:03
children and how much I value value that so it makes me sad that someone that uh
00:24:12
you know was my father didn't value that that's the sad part I think and
00:24:19
um but I can't change that now so yeah move on yeah cuz you're um you're you're
00:24:25
you're very very much a Hands-On Deb um I I saw a LinkedIn post a couple of weeks ago um about you being invited
00:24:32
some to some starlink launch in the States but it clashes with what is it like your daughter's prize giving or it
00:24:37
was her year six graduation bro do it do it by FaceTime go go go over to the styling thing like you've been a really
00:24:44
good dad you haven't missed anything important you know come on I think go to
00:24:49
The Styling thing I think that's uh that is one of the um results of uh not having a uh a dad in my life
00:24:59
and and my wife uh has unlocked this is I'm chasing to be the greatest dead and I and I and I and I I'll never think
00:25:10
it's going to be good enough you know so you want to do more and more and more
00:25:13
and more and more and uh and I beat myself up about about stuff I'm getting better at it um I don't think that the
00:25:21
year six graduation versus the Starlin and SpaceX launch that was a deliberate decision because I was you know I and um
00:25:29
I talked to my daughter and I said you know how this year six graduation you know how big a deal it is I didn't put
00:25:36
any pressure because I'm about to not go and meet Elon Musk and go and watch this
00:25:40
rocket launch she said Dad it's the biggest moment in my life and at that point it was done there are going to be
00:25:46
plenty more rocket launchers hopefully plenty more opportunities to go to space X but I'm never going to get that year
00:25:53
six graduation back but don't get me wrong I don't go to every single thing
00:25:58
that she would like me to go to so uh she had Athletics day two weeks ago uh I couldn't get to it I know that other
00:26:06
moms and dads uh were there so it's not every single event that I that I get to
00:26:11
but it's the ones that either really are really important to me uh or really
00:26:16
important to her or the or the two boys uh and I'm proud to say that I haven't
00:26:21
haven't missed that moment a moment and um and I'm proud that actually I've
00:26:24
worked for organizations and I've been in teams that have uh supported me to
00:26:29
make it happen and and I would uh I would I would them good on you I I think that's admirable but Devil's Advocate it
00:26:37
would be very easy for you to say listen my dad didn't come to any of my things
00:26:40
and I turned out fine yeah I know but so I think it's actually more of a that's
00:26:45
why I made that observation I think it's more of potentially me driving it like
00:26:50
don't get me wrong I think when my daughter was doing her dance and doing her songs and I was yeah know I think it
00:26:57
was lovely for her to see my smiling face but selfishly it was even more lovely for me to see her smiling her
00:27:03
smiling face and I wouldn't want want have want to be anywhere else than that
00:27:07
than that that that moment but you're right um I don't necessarily think that uh
00:27:15
going to those events is a requirement to demonstrate your love and your commitment to your to
00:27:22
your child because there are a whole bunch of people in in New Zealand that love their kids uh as much as I love
00:27:31
mine but don't have the flexibility I've that I've got to be able to make make
00:27:35
those decisions yeah and uh and their kids as you said are going to be super fine uh because of it yeah one of the
00:27:43
advantages of getting to the the age that you and I are at now is you realize just um how precious time is and how
00:27:48
fast things go so the these moments are going to be gone in the blink of an eye like your kids are going to be growing
00:27:53
up before you know it and you're going to be like where the [ __ ] did the time
00:27:55
go so it's good that you're um you can be present be in the moment and recognize that stuff real time my boss
00:28:01
said to me cuz I'm really emotional about uh Sam uh he's got another year
00:28:06
and then he goes to University or does whatever he wants to do and um I was talking to my boss and said man I'm
00:28:13
feeling really emotional about him potentially moving out of home and she said that's not the worst part because
00:28:19
if they go to university they get a whole bunch of holidays and they've got no money so they're going to come and
00:28:24
see you when they start working uh they've got a bit of money they get four weeks off guess how many of those weeks
00:28:30
they want to spend with Mom and Dad none unless you pay for them so that's was
00:28:35
even more upsetting so I am very conscious that uh you know you don't you don't get those uh those moments back
00:28:43
and and um but not just with your uh with your kids with uh friends with with your
00:28:50
partner you know um with your mom I remember uh just last week I I I drove into the driveway and I just had this
00:29:00
big really strong uh feeling of missing my grandfather who I would call periodically and just check in and and
00:29:08
say good day so I all those moments are kind of a nice reminder that uh they're
00:29:12
important ones not to miss yeah how long has your granddad been gone oh he would be 20 years now amazing yeah
00:29:24
you just had this feeling out of out of the B out of the blue yeah it's funny
00:29:28
that but I think I think that's the um yeah the ultimate tribute to like a family member that's passed out that 20
00:29:33
years on you know they still hold a space in your heart I think that's really cool no I think that's the right
00:29:39
way to look at it right if you uh if you miss them just so it shows how much you
00:29:43
valued and loved them uh and how much the impact they had on you when they were alive 100% what about what about ra
00:29:50
so your wife ra um you've been married like 20 years yes what's the meat cute
00:29:54
so you met you met in Queenstown yeah so love it first s it was for me I remember
00:30:01
I remember her uh I actually said this to her I said remember when we met each other on the 27th of December and you we
00:30:07
were walking down the kind of Court this Courtyard or Mall strip and we our eyes
00:30:13
locked and that connection and she's like what she had no idea she was with a
00:30:20
group of friends girls I was with a group of friends boys and um uh I saw her and thought uh my God
00:30:29
and uh she didn't even notice me and then later that night we ended up being
00:30:35
in the same uh bar and we got there first uh there was a table not similar to this there was four of us here there
00:30:43
was nowhere else for the girls to sit they looked everywhere to go somewhere else apart from sit with us and then
00:30:49
they came in and then we were like WP and um uh she was from ockland I was from Vago uh we were having quite a bit
00:30:56
of ban about the North versus South I said to her uh can I get you a drink and she said uh well I'm from Oakland so of
00:31:05
course uh I only drink Ballinger and I was like okay is it some RTD I didn't
00:31:11
know what Ballinger was so I went to the bar not knowing that she was joking and
00:31:15
said can I have a Spates and a Ballinger thank you and he said are you sure we want a Ballinger and I said yep and he
00:31:22
goes once I open it I can't take it back and I thought it must be like one of
00:31:28
those $10 rtds and I looked back at Rach and I was like yeah she's worth the 10
00:31:31
bucks and he came back and I remember him saying that's $100 and I was like what do you mean he go I said what' I
00:31:41
just buy he said you just bought the most expensive bottle in the bar I said I don't want it take it back he goes
00:31:48
I've opened it so I said have you got anything by the glass which is your cheapest and so uh I got poured one
00:31:56
glass of Ballinger one glass of the cheapest bubbles told this table what had happened we did a blind taste test
00:32:03
with Rachel and she got it wrong she CH she chose the cheap one as the expensive
00:32:09
Ballinger in her defense she' never tasted Ballinger herself at that point in her life so she had nothing to
00:32:13
Benchmark it against but it's a joke within our um yeah within our our friends and family that uh we both got
00:32:20
kind of suck it in that suck it in that night and the rest is history yeah and she's um she's phenomenal right she's
00:32:25
like a Harvard educated lawyer is she a partner in a law firm yeah so and an author I always say she should be the
00:32:33
one doing these having these conversations she is so much more impressive than I am in every facet
00:32:41
she's not she's so she'll hate me for say this she slightly uncoordinated but
00:32:45
that's her only yes perfect in every other way so we always joked hopefully the kids get my coordination and
00:32:52
everything else uh everything else about her um but yeah she uh she's a lawyer um
00:32:59
she was a partner in at bgal for uh I think she was the youngest partner or one of the youngest Partners made up
00:33:06
partner for 10 years and uh but I always wanted to write and so um with each child um when
00:33:15
she took uh don't say it's time off because it's not like time off when
00:33:18
you're maternity leave but when she was wasn't working at work and was working
00:33:23
at home bringing the bringing the kids up she wrote a screenplay with her sister
00:33:28
um she wrote a play she wrote A Child a children's book and so she's always been
00:33:32
quite creative and uh always wanted to be a writer so when I got the job offer to go to voone um in London she resigned
00:33:41
from her law firm and that was going to be the time where she was going to write
00:33:45
um in Europe and then that changed but she' resigned from her partnership um
00:33:50
and so we stayed in New Zealand but she started to started to think about writing but it was
00:33:55
only uh what would have been kind of 18 months ago two years ago now that she decided
00:34:02
to commit to it and enrolled herself at the um uh at ockland University on the Master's creative writing course and uh
00:34:11
she won the Phoenix prize um a year ago because the the new Phoenix prize Winer was uh announced last night and then um
00:34:19
her book got picked up by haset um the global publisher and it goes on sale in April and the US the Australian and the
00:34:28
New Zealand Market um next year and also her book's been picked up by stampede as
00:34:36
a Netflix series so amazing I know incredible What's um so it's a novel I
00:34:42
joke that it's so she's writing about all the ways that she's thought about
00:34:47
killing me so it's a psychological Thriller like a howto guy it's a psychological
00:34:54
Thriller uh and um I remember uh we were having a conversation and she said to me you know I could kill you and
00:35:03
no one would ever find out and I was like what what have I done so I've always say publicly if I ever go missing
00:35:10
something happens to me and they go well that was a surprise look at ra it wasn't
00:35:14
a surprise I've misstepped too many times and uh I've been I've been taken
00:35:17
out well she won't be able to use anything that's um that's on the book SL
00:35:21
Netflix series exactly so like I'm really I'm really proud of her I read a
00:35:26
lot of that genre and and um uh and I've read uh her script her her book now probably 30 times and all
00:35:34
its different variations Etc there was only two days where she didn't talk to
00:35:38
me because of some of the feedback that I uh I gave her because you know you think about you're pouring your heart
00:35:43
and soul out on it and I've got a very limited vocabulary and so when I'm
00:35:49
trying to find words to describe how I can help make the book better sometimes I can be a little less sophisticated
00:35:56
than I would like like to be but uh you need to check jpt have another sentence for it it's a bit
00:36:03
[ __ ] and so she's done a phenomenal job and um the book is book is amazing and
00:36:09
uh yeah and uh and she's um it's a two book deal that she was uh signed up for
00:36:14
so she's about I think 25% through um her next her next book her next book now
00:36:22
that's incredible yeah wow it's incredible you and yeah and a and a a grad from Harvard with the Masters in
00:36:28
law where she graduated first her dissertation at Harvard was published in the Wall Street Journal like uh you know
00:36:36
she is she's a super and an amazing mom great friend like I'm very privileged
00:36:42
[ __ ] you're proud aren't you ah so proud like seriously and you know and uh but
00:36:48
it's she not everything that she's doing and the kids are doing she's just uh an
00:36:52
incredible human being she's just a special person really what say say selfless yeah her first thought was
00:37:02
about everyone else before herself not like that's just you know similar to my
00:37:06
mom actually uh they they say you you marry someone like your mother yeah yeah and um uh and her parents are the same
00:37:15
um Liz and jock incredible people um you know who were amazing parents to her as
00:37:20
well and I think that's the the values that they installed in all of um all the
00:37:25
kids that they had so uh yeah super super impressive and her her um uh her brother's uh got a very successful
00:37:33
career in finance uh he's got his own fund that uh he's raised money for and lots of
00:37:39
investors are trusting him in um and then uh her sister Bridget is the country manager of zero so um very
00:37:47
successful uh family they're all um High Achievers but are fantastic people first
00:37:53
yeah and yeah you guys are um Power couple like both um both big jobs so how do you yeah what's the um what's the
00:38:01
home calendar like how have you got like a white board is it a Blackboard is it a
00:38:04
just a like a Google Calendar like how do you how do you make things work with your various commitments yeah it's
00:38:09
pretty chaotic I would say both uh ra and I would say that the thing um that we sacrifice the most uh is our own
00:38:18
relationship even though it's super strong and full of love uh and also our uh prioritizing ourselves so so I'd
00:38:28
definitely like to go to the gym a little bit more or um you know spend more me time but um we prioritize our
00:38:38
kids um our work our friends our family and then we'll kind of get to us and uh
00:38:48
and ourselves when we can and often you you never get to them I I think that's
00:38:53
the same for a lot of people uh so I'm not saying that we're unusual in in any
00:38:58
way but it's something we talk about because you know when the kids leave home uh we don't want to look at each
00:39:05
other and go who the hell are you that happens a lot yeah and so that's something you got to actively work out
00:39:11
right you want to make sure that you continue to fall in love with each other as you change inevitably from when you
00:39:19
when you first when you first met so um we do and uh and so I think that it's
00:39:25
healthy to kind of talk about that and and make and make that time for the relationship what what are your big
00:39:31
arguments about is it kid related or you you she's a lawyer you wouldn't
00:39:36
want to argue with her right you're I yeah no though you know you're on a
00:39:40
hiding to nothing yeah I'm just yes yes dear and uh yeah so like seriously we
00:39:48
don't we don't have massive big arguments I think probably the the the biggest challenges that that we have um
00:39:56
is how do you ensure um it's probably more about actually the the challenges of uh of kind of just
00:40:06
life and chaos and and busyness and communication more than anything else I can be a bit useless and not telling her
00:40:12
what's happening when it's uh when it's busy and that's probably the biggest
00:40:16
thing bro I'm I'm exactly the same you know um you know when your kids in
00:40:21
particular boys get home from school and it's hard to get more than a grunt or a
00:40:24
one or two we answer out of them I'm the same in relationships like if I'm busy
00:40:27
with other stuff it's the communication the first thing that lapses for me and I
00:40:30
know it's I know it's a work on yeah it's hard though he it is yeah and also
00:40:35
I'm sure I've told her something and I and I haven't so that's the that's the
00:40:39
biggest issue and it was in my head I just didn't uh I just didn't say it you
00:40:43
need to push harder gas lier I definitely told you this I definitely told you no she's got a uh yeah she's
00:40:49
got a memory yeah well that's great so so um yes so your son's 17 now yeah so
00:40:55
uh Sam's 17 uh ockland grandar um great kid uh Will's 13 again fantastic kid he's in um in third form
00:41:05
Auckland grammar and then uh our daughter in year six going into year seven bum bum bum you know so they
00:41:11
they're growing up growing up fast but um yeah uh really I'm really really
00:41:16
proud of them good manners good values uh and all we say to them is be the best you can be all I care about is the
00:41:24
effort effort Mark the outcome will be what it will be and they'll find what
00:41:29
they love at some point in time and who knew what they wanted to be or very few people at 17 or 13 or or 11 I just want
00:41:36
them to try lots of things and be good people and open doors and have good manners and and uh and give it their
00:41:43
best and and uh and if they do that I'm sure it'll work out fine yeah that's
00:41:47
bloody great oh well done that's cool you've got a few more years before
00:41:51
you're in empty Nea yeah we we have yeah I thought it'd be exciting having one of
00:41:55
your kids leave home especially if there's a couple of back UPS no I'm going to be be emal I'm going to be a
00:42:01
mess it will be horrific yeah really why oh I just love them so much and I just seriously
00:42:09
uh I just I and I when Sam uh turned 17 uh I told him a story uh of when he was born the day he was born I don't
00:42:20
know but I got a cab right back from the um hospital and uh the cab driver could
00:42:25
see that I was really chuffed and uh he said what are you smiling about and I said I've had my first son first child
00:42:31
and he's a boy and he said oh funnily enough it's my son's birthday this
00:42:35
weekend and he's 21 and he said can I just tell you it gets better and better
00:42:39
and better and I said to Sam it does like I didn't want you to grow up when you were three and when you were seven
00:42:45
and when you were 10 and when I when you were 13 I was like nothing's going to be
00:42:49
better than this but it does and so just so proud of having my relationship with
00:42:55
him and the kids it's amazing special yeah you haven't obviously gone through
00:42:59
the mount difficulty phase yet of the there's got that's got to come no yeah
00:43:03
like not all like you know of course they always misstep and they do naughty things and I've pushing boundaries
00:43:09
pushing boundaries or I've found them they you know snuck out the bedroom window to see their friends and vaping
00:43:15
the school bag all that none of them are Vaped really well done yeah I used to work for smoke free way back uh when I
00:43:22
was when I was at school kind of advocating uh my grandma um she passed away of um emia Emma whatever it is and
00:43:30
um so I've uh yeah but so uh I've kind of installed that installed that into
00:43:35
them uh the probably biggest issue is um addiction to devices which you know as being in the industry I'm in um it's a
00:43:43
it's a challenge I'm trying to navigate through at home as as well as for the
00:43:46
industry oh it's it's tough like um I I've stopped looking at my screen time
00:43:51
my weekly screen time because it's alarming it is and you can justify so much of it as um working like I'm
00:43:56
working it's a it's a work tool but no a lot of it is a lot of it is Mindless
00:44:00
scrolling no yeah I find that myself you know I I'm going okay I'll just uh you
00:44:05
know I just wind down and look at a couple things on Instagram and it's 9:45
00:44:10
and then all of a sudden it's 11:00 what I just lost an hour looking at funny pet
00:44:18
videos and like what the hell where did that where did that go and you can see you know hopefully my brain is a bit
00:44:24
more developed than a 13-year-old or a 17-year-old but yeah you can see uh that you know they are developed to keep you
00:44:33
addtive yeah I heard a podcast that's saying it's um sort of yeah the screen
00:44:38
and the way it looks and feels and sounds is based on like slot machines yes yes um yeah yeah but and the the Met
00:44:44
algorithms are so good like I get see so many videos of dogs that look like mine an hour is nothing mate I know I it
00:44:52
feels like it's always listening to you as well right like and I just like all
00:44:56
of a sudden you know um uh I turned 50 and I'm getting uh you know gut health
00:45:05
bloating 50y old ads on social media and I'm like are you trying to tell me something here you know whatever it is
00:45:12
so magnesium supplements for me yeah yeah ex it's good though it's helpful it
00:45:17
um hey let's talk about your the career stuff so um so you left school you went
00:45:22
to University for 3 months so what happened there so I applied for teacher in college and uh got rejected and then
00:45:31
um coming back from a South and rugby trip uh and then went to um Trust Bank Southland and but
00:45:41
I always thought that I would want to go to university because I had a a view in
00:45:46
my head that um if you wanted to get a big job um whatever the industry was and I wasn't too sure that you needed to
00:45:54
have a a degree and so was basically saving money up to uh not take up to take on too much debt when to go to go
00:46:03
to university and I my best mate is um uh was actually a year younger uh than me and and then my other best mate was
00:46:13
two years uh two years younger than me and so we were uh thinking about all going together and so uh we all worked
00:46:23
um for a period of time in inago before we went to kind of University in the same in the same year uh I was
00:46:32
um the year before I went to University I took a job that was paying more than the bank in radio sales so I uh started
00:46:41
being a radio sales sales guy and um then left to go to university and then 3 months after uh I was at University the
00:46:51
radio station manager turned up at my flat and said hey um we've missed you uh will double your salary and if you
00:47:00
come back so um I called I was doing a double major in marketing and information science back then like
00:47:07
technology and I remember I called the careers advisor um at the ataga University and I said hey look I've just
00:47:14
got this job offer but I'm really enjoying this information science thing and I remember she said to me there's no
00:47:20
money in Tech take the job so uh I took the job and the rest is history and that
00:47:26
kind of that that created uh I suppose my set me on my career of kind of sales and
00:47:33
marketing so people come through the ranks you know and finance or operations um uh my my my background is in has been
00:47:44
in sales and marketing so I just progressively moved from inago uh to Wellington uh and then to uh
00:47:52
Auckland after I met my uh after I met ra and uh have been kind of a sales and marketing background ever since yeah and
00:47:59
I suppose once you get that um that opportunity and you start getting a bit of career momentum like the degree thing
00:48:04
becomes less less important but like if you look at jobs now on say SE or zel or
00:48:08
whatever like most of them say you know the you entry level requirement is a as a degree and whatever it happens to be
00:48:15
so how did you get like the um marketing manager job at McDonald's without a
00:48:18
degree uh I just applied for it yeah they didn't they didn't ask they just
00:48:22
assumed no so it wasn't a requirement to be honest and um my boss now uh well my
00:48:28
boss back then and suu's another good mate good mate of mine and kind of uh I
00:48:35
I my viewers once you get the interview once you get the foot on the door um the qualifications don't necessarily
00:48:44
really really matter um in my view unless you're a doctor you know you got something who's A's a who's a specialist
00:48:50
this guy's got a good attitude do my brain operation but uh when you're coming through the ranks and sales of
00:48:55
marketing and he just took a he could took a chance on me a crack and that was my kind of first Big Marketing role was
00:49:02
um wasn't McDonald's up until then um uh I was kind of a sales and marketer and
00:49:08
um and so yeah he uh he took my he took his first big first big punt and then it started it wasn't really
00:49:18
McDonald's role but the Nokia role the tvnz role the media media Works role the
00:49:26
Telecom role uh even um possibly the uh the vhone role having a degree never came up I
00:49:38
think people probably just assumed um or it gets to the point where you've got so much experience it just
00:49:44
doesn't matter doesn't matter but the I did have a chip on my shoulder about it
00:49:48
uh and when I was at tvnz my boss Rick Alis I talked to him about it openly and um
00:49:57
he said [ __ ] I didn't know that you didn't have a degree and he said I never
00:50:02
would have thought um you know you're smart you're articulate you can you know
00:50:07
you're structured in the way that you think and and uh and right but that was
00:50:12
created basically on four years of work experience While others had four years of structured structured learning and so
00:50:19
as we just said before like R and I are the complete opposite ends of the education Spectrum masters from Harvard
00:50:27
no University degree so uh tvnz and Rick funded me to do a business course at at
00:50:34
Harvard I think it was in 2008 and um I went across there and there were people from all around the
00:50:42
world and within 24 hours I was like I'm as good as them like I can have conversations about the case studies I
00:50:52
can get the uh the concepts of the models I can uh debate uh with them I can ideate and that was a it was a really
00:51:03
big um psychological moment for me in my career where I realized um that I didn't have that I
00:51:13
wasn't smart you know I didn't have an issue with not being smart enough to be
00:51:18
able to um you know be the CEO of a of of an organ of an organization and so uh it was probably an impediment or a
00:51:28
hurdle that I was putting on myself versus others were putting on me at that at that point in time and um I never
00:51:35
never really never really came up from that from that point because as you said your experience your track record New
00:51:40
Zealand's a village people know what you're doing good or bad every day um
00:51:47
and if your track record is is good and and you're doing what you said you do
00:51:50
and you're showing up well then then opportunities open up for you yeah 100%
00:51:55
um yeah do you think are you familiar with impostor syndrome yes yeah do you feel like um you were sort of
00:52:01
experiencing that when you went to see Rick Ellis oh absolutely is there a degree of that and I think it's still
00:52:06
there's still a degree of that in me now I'm still waiting for yeah I still
00:52:12
seriously I I would say uh at least every month if not every week I go how the hell did someone like
00:52:21
me get here like it's just bizarre I'm waiting for someone to tap me on the
00:52:26
shoulder and go how the hell did you get here and I'll go I know I know yeah you
00:52:30
game's up uh you got me you got me uh I I just genuinely uh cannot believe how lucky I
00:52:38
am that uh and that's every job like you know I said an giving me the crack at
00:52:44
McDonald's Murray giving me the crack at uh Trust Bank Southland um the radio station manager
00:52:52
picking meic out of uh out of University um Alis uh just you know grabbing me out of London and then
00:53:00
sending me to Harvard um Simon Musa uh giving me the opportunity to do the Telecom to Spark
00:53:08
Run two-thirds of their of their of their business like it's just it's absolutely incredible uh that these
00:53:14
people have yeah um given me the given me the opportunities that uh that they have and you don't want to let them
00:53:23
down uh yeah and I've you know that I think I've got the impostor syndrome as
00:53:27
a dead you know never going to be good enough I've got the impostor syndrome as
00:53:32
um um as part of the team as well that never going to be good enough and that drives
00:53:37
me I think it's quite um it shouldn't be but I think it's quite Brave or
00:53:41
courageous of you to to admit that because um you imposter syndrome or yeah yeah well I mean I feel like there's a
00:53:48
degree of um you know you're supposed to have people fake it till you make it um
00:53:54
you know um but I think I think most of us I've had heaps of ORS on the podcast and
00:53:58
they all admit the same thing like the first day they turned up you know so they'll have a killer super season or
00:54:02
whatever and then turn up to the or training they be like [ __ ] I don't belong here um I think it's it's really
00:54:07
refreshing to admit that yeah especially six years under the desk that's that's
00:54:11
true you know uh and and hopefully you can use it as a driver um versus uh yeah versus feeling
00:54:21
uncertain so uh yeah but it's it's there it's there every day I just I just go how the hell
00:54:29
did this happen uh and how do I uh you know work hard enough to make sure that the music doesn't stop is that
00:54:38
exhausting uh yeah like the CEO roles are oh actually any industry like they're tiring they're 20 247 and and
00:54:47
I've purposefully decided that my role as a CEO is a 247 role because I want to
00:54:53
be as accessible to as many people as possible on every social media platform too you know I every conversation I have
00:55:02
with anyone I always give them out my personal email address and I tell them that I'm your personal account manager
00:55:08
and I'm your personal account manager too Dom and um uh because uh I want them to know that I
00:55:16
take the role that we play in their lives really really seriously one two it's the best way for me to know what's
00:55:22
happening in the business good and bad um and uh and three I think it's my job
00:55:28
like everyone in the organization should be the the best sales and service person
00:55:31
that they that they can be but that means you know Friday nights Saturdays Sundays I'll be checking my phone
00:55:39
because if I get an email it means the shit's at the fan a customer has a massive issue in their business or in
00:55:44
their life for them at that point in time and um they've tried as much as they possibly can and and they haven't
00:55:51
got what they needed to and so I I'm in a position to be able to help yeah you're you're very active on LinkedIn
00:55:56
and I've seen um like a couple of comments where there's been you've put
00:56:00
up a post about something completely unrelated and someone will write a comment bitching about some data r or
00:56:05
whatever it happens to be and then you'll respond with your email address so how does your email work does it get
00:56:10
directed to a PA and then they goes directly to me so I read every single apart from for one holiday um I'll read
00:56:19
every single email that uh that comes through I'll respond to every single email personally but then
00:56:26
uh I have a team of about four or five people they don't just support me they
00:56:31
triage the most gnarly uh issues that come through the business uh some of which come to me and then they will
00:56:38
account manage them in to make sure that they get they get fixed because New Zealand is a good good people um and if
00:56:44
when that gets to me we've normally you know pissed them off to a point where
00:56:48
the it's the last straw and they go you need to know what's happening in your
00:56:53
organization so uh I'll send uh three emails out to our customer base a year I
00:56:59
have done that since I started uh I used to get about a thousand emails back I'd
00:57:06
read all of them um within 24 hours respond within 48 hours and then this team would help fix them and um and
00:57:15
address them that that email volume's at least halved now so um I always put my
00:57:22
personal email address at the bottom always say if you got anything that I can help with let me know uh so I'll
00:57:28
probably get 500 emails I would say half of them are now compliments they would go you know what you're doing a much
00:57:34
better job than you were well done uh and then the other half uh actually you're still doing a pretty shitty job I
00:57:40
need you to fix need you to fix this er um but again you know it's a it's a it's
00:57:45
a calculated investment because I know I've talked to thousands of our customers over a year and so I know
00:57:55
pretty well what is going on in our business and where we're up to scratch and where and where we're not and what
00:58:01
we need to focus on and uh and do so it's a it's a it's an investment that um
00:58:06
that is a really smart one because it's the only way that you know what's really
00:58:10
happening in your business is by talking to as many customers as you as you can yeah and that's a very um conscious and
00:58:15
deliberate decision I guess to be a visible CEO yeah um where did that stem from did you get the idea from anyone
00:58:22
else or the inspiration or is this just you as a person no it's just me like you
00:58:25
know just uh um I like people get my energy from them uh I like yeah you know I like uh
00:58:34
hearing from our customers it helps us make decisions helps me drive change through the
00:58:40
organization uh I feel like if I uh if I engage and I can acknowledge and say sorry if a customer and there are very
00:58:50
few of them now that's a dick I can call them out too and go you know what disagree with that I think you're being
00:58:57
unfair when you have a crack at a team member or where you're criticizing Us in
00:59:00
this in this way I can only to be honest I can only think of a handful of times where I've had to do that and stick up
00:59:06
stick up for my team but I think um you know by being visible and uh and apologizing and getting things sorted
00:59:14
also gives you permission to draw a line on the sand and go well no hold on a minute don't agree with that don't agree
00:59:19
with your post your posture or your position or your criticism of us and and sorry but uh you know we won't be moving
00:59:25
forward on that one so that's fine too yeah well a lot a lot of time people just want to be heard don't they they do
00:59:31
yeah yeah but um I know good for doing that oh there was a thing on L you LinkedIn a couple of weeks ago as well
00:59:36
about you um U making a very public stand um what happened you banned banned a couple of customers from one of your
00:59:42
stores what happened there yeah so this has been a problem that's been growing
00:59:46
in retail for uh all Industries for quite some time so you know everyone will be familiar with the smash and
00:59:54
grabs that Michael jewers you know the ram raids and that kind of stuff and uh man that's a terrifying horrific
01:00:05
experience and can I as I said on LinkedIn a few a few weeks ago these are grandmothers grandfathers uncles
01:00:15
aunties moms dads Sons daughters cousins Friends new zealanders just like you or
01:00:23
me trying to do a job to help people that do not need to put up with that type of crap right um now we're lucky
01:00:33
that the ram raids that have impacted our retail stores have been at night um people come in what they don't know is
01:00:40
that all of our devices are are safe they can't get to and they think that the devices that are in our retail
01:00:44
stores will work they're not they're dummy devices right you can use them but
01:00:48
you disconnect them they're dummy devices you can't put a SIM card into them you can't use them um so when they
01:00:55
do Ram raid they don't there's nothing of value that they that they take but in
01:00:59
this instance um you know Society is getting more problematic we've got people coming into our retail stores
01:01:06
trying to intimidate being aggressive swearing now I know they're stressed it's tough Economic Times we've come
01:01:13
through Co come through a recession all that kind of stuff but it's just um but everyone's dealing with
01:01:20
issues in their life and you can't take it out on our on our people and so um um
01:01:26
this was an instance where someone was changing uh over a phone and they had forgotten their Apple ID it's not our
01:01:34
job to change over their phone for them but our our um uh our salesperson was doing them a favor by trying to help
01:01:43
them migrate all their photos and data but you need your Apple ID to be able to make it happen and they'd forgotten it
01:01:50
and it wasn't working and so they lost it and was punching them and beating them up and then someone else came in
01:01:57
and they took a swing at them and then they were abusing people and Etc and um and one of them had to go to hospital
01:02:05
and just I was just pissed off I was like this is not good enough it's unacceptable and so we've just we've
01:02:11
kicked them off the network and they'll never be allowed back and um that's a
01:02:16
big move right that we'd take in very rare instances but I'm sorry if uh if
01:02:22
that's what you're going to do then we don't want you part of our um part of
01:02:26
the team so uh yeah so they will never be a one New Zealand customer uh ever ever
01:02:34
again and um they can find another TCO to uh to connect with yeah to me that doesn't that doesn't feel like a huge
01:02:40
move like that's outrageous behavior like it's incredibly poor form like how
01:02:45
how traumatic for the staff members involved oh massively and and actually I think you know we when we're supporting
01:02:51
them and I I talked to them on the day and then um the week after uh but you just don't know how you're going to feel
01:02:57
and uh and and then they came back into store and of course they're feeling it
01:03:01
apprehensive because no one expect someone to take a swing at you or try to beat the [ __ ] out of you when you're
01:03:07
trying to help them no and that happened and and uh it was UN like it was they didn't couldn't predict that this person
01:03:14
was clearly like up until that point was getting agitated and frustrated but frustrated about the device not of them
01:03:20
and then lost it uh and so who's next they'll be they'll be thinking so you
01:03:25
know um it is it is rare but uh yeah I just wanted to draw a line on the sand and
01:03:31
say it's unacceptable and and this type of behavior ever increases over Christmas which is why I did it I you
01:03:37
know s timely reminder now as people get stressed uh over that kind of busy Christmas or New Year period just
01:03:43
remember that everyone's just trying to do a job they're trying to navigate
01:03:46
through life they're trying to help you and support you and they don't deserve
01:03:51
um you know you taking your anger out on them yeah good on you yeah um and why the brand the Rebrand from um vone to
01:03:58
one NZ yeah a bunch of reasons um first one is uh it's a brand that we didn't
01:04:04
own voter phone and we were paying tens of millions of dollars overseas for and that money is better re being reinvested
01:04:12
back into into New Zealand um majority of that money is been reinvested into SpaceX into our partnership with them
01:04:19
and that'll be a GameChanger you know um getting your uh backup connectivity from
01:04:24
space uh instead of on the ground in in New Zealand so that's one uh two uh look
01:04:32
the the V phone brand in New Zealand started off with a HS and a roar it was the leader in mobility and then when I
01:04:40
started six years ago man I get used to get a lot of crap at barbecues people would go your service isn't great I've
01:04:47
had a really shitty experience I couldn't recommend you and new zealanders have got long memories and so
01:04:53
over the next kind of three or four years so told two years ago we'd invested so much in our Network and our
01:04:59
and you know the best network in the country our service we'd back ourselves
01:05:03
to have the best service results in the country people have long memories um but
01:05:08
I remembered from the spark Telecom to spark change new zealanders will give you another chance especially if you do
01:05:14
a bit of a Rebrand they'll go oh maybe something is different there and so the
01:05:19
Rebrand was also a reconsideration moment so people to go give us another give us another try and so uh we did a a
01:05:27
Rebrand to have a bit of a refresh there and then the third thing is we felt that
01:05:32
in terms of a position uh we felt that there was a an opportunity for a New Zealand Talco to
01:05:39
stand more for this country and more for New Zealand than any other so um like two degrees is trying to stand for Price
01:05:48
spark I think was standing for kind of Partnerships like Spotify and we wanted to stand for the best of New Zealand and
01:05:54
we felt that there was a kind of a a brand positioning so saving money that can be re reinvested a reconsideration
01:06:02
moment so convince people to give us a second go um and then that and then that positioning so those were the three
01:06:08
three big reasons and thankfully uh the team did a much better job of my telecom
01:06:15
to spark uh project and and and all three of them have paid off not that the Telecom to spark one didn't yeah I was
01:06:21
going to say that was that was fine wasn't it yeah it was good just it takes
01:06:24
a while for these names wash out there but eventually you just forget about it and look ultimately you're right it's
01:06:29
not the name it's the actions so as long as you don't completely screw up the
01:06:35
name Choice it's really the actions that you take what other names were on the
01:06:39
short list well my favorite uh the one that I was advocating for they that they dismissed I I really liked
01:06:47
Spirit but uh it got dismissed because Spirit of New Zealand uh the boat you know and a good M of mine Bruce runs
01:06:53
that and I would have had a had a conversation and go hey thought about doing a partnership with a with a TCO
01:06:59
um yeah and so there were five names um I can't remember the others and uh and
01:07:05
that was the one that the team went with and then it just it just goes as I said it's really not the name
01:07:11
it's is your network good is your service good is your pricing good have you got good people have you got good
01:07:17
Partnerships uh and if you nail those things that's more important than the name yeah and and names names of um
01:07:23
Brands always sound weird in the beginning uh um yeah I remember I was at media WIS when um uh Mark Weldon who was
01:07:29
the CEO turned the news into newshub yeah and everyone was like newshub what looks like PornHub what is it but after
01:07:35
a while it just becomes a a thing yeah you guys did I think a good job with this um or your team didn't and they got
01:07:40
you involved with it um a Tik Tok where you're reading out messages um just basically people sh [ __ ] yeah me
01:07:47
tweets [ __ ] on the name Ki kiwis love that self-deprecating sort of humor eh yeah there was an embarrassing like
01:07:53
my my kids were like oh my d Ed you're so cringe you know um cuz I think uh they one of them was something about
01:08:04
420 and they were like and they were pissed themselves cuz I didn't realize that 420 was the name for a drug
01:08:10
whatever it is and so yeah so there was lots of things that not only uh were funny because people were taking the
01:08:17
piss about the name but it also funny because uh it showed my naivity in a whole bunch of areas and well you
01:08:23
mentioned um the um SpaceX thing before is that that that's the same as the um
01:08:27
the Starling thing yeah so how did that come about uh by the way as as a trail Runner this is so exciting yeah you know
01:08:33
it is so uh we've been working with um with starlink Broadband for quite some
01:08:39
time so and it already came into its own off the back of cyclone Gabriel because
01:08:46
we could uh when power was out um when fiber was out we could deploy the starlink Broadband satellite dishes we
01:08:58
did it for the New Zealand Defense Force we did it for the airports where we could get Wi-Fi connectivity connected
01:09:03
to a generator because when you lose connectivity it's your Lifeline you can't tell people that you need help you
01:09:11
can't tell people that you're safe you can't tell them where you are and you
01:09:17
massive anxiety for people that love you and also the people that you love and so
01:09:24
uh I talked to the team about um spacex's starlink to mobile service and so uh how was that progressing and we'
01:09:35
had a conversation with them but the price that they had quoted us was massive way like so expensive there
01:09:44
was no way that we could afford it and so I decided that I'd like to have a cracket convincing them that they should
01:09:51
give us a better deal and so we basically did a pitch to them and said look 60 million sheep 5 million people
01:10:00
uh it's the same population as Alabama and the US um you know we're a rugged
01:10:06
country of explorers we're a perfect test case for this technology we're fast
01:10:12
adopters of Technology we've got a partnership with you on starlink broadband uh we've just had a massive
01:10:21
Cyclone uh that's devastated parts of the country we had floods in a major city this is going to be a life Cher um
01:10:29
40% of um Altera doesn't have coverage uh we love fishing you know uh we'd love to partner
01:10:39
with you we're really bloody easy um and so we pitched them and uh and they said
01:10:46
yes and so we signed the deal uh and it happen so quickly actually that um it was only about a month before we
01:10:58
were changing from voone to one and so the team decided to make it as part of the kind of launch day at the at the
01:11:06
kind of last last minute and um uh yeah we announced at the same time as a good example of the money that we were saving
01:11:15
by rebranding being invested back into into New Zealand and you know you asked me
01:11:20
before about proud moments in my career this is probably going to be up there if not the number one just
01:11:30
because if we can help save one life through this technology it'll be uh it'll be worth it and um it's amazing
01:11:39
you know uh we're doing all the all the testing now but uh you have a a a smartphone compatible smartphone in your
01:11:48
pocket uh and what compatible means is while we doing all the testing um and you're you can see the
01:11:54
sky uh then you'll be able to uh get a connection with the satellite traveling
01:12:03
500 km above you in space uh traveling at 27,000 km an hour and sequence and a constellation with
01:12:13
others first by text um and that's when we have about 300 satellites up that uh
01:12:20
you'll be able to do text service we need over a thousand before you can do voice service
01:12:25
and then no matter where you are in New Zealand you'll have coverage because of
01:12:32
satellites and the uh in space as long as you can see the see the sky and you have a compatible uh smart smartphone
01:12:40
it's insane it's an absolute Game Changer right oh no it's it is it's um
01:12:45
it's going to be it's going to be amazing and so we uh we're doing all the
01:12:48
testing at the moment across uh all parts of New Zealand load testing customer experience testing device
01:12:55
testing location testing so it's working uh when you see the sky it's working in
01:13:01
buildings when you're close to Windows but we you know just like any um any coverage that you've got uh in an
01:13:09
elevator you don't get coverage uh in a mine you don't get coverage underwater
01:13:14
you don't get coverage um and we just need to see where this um the satellite
01:13:19
coverage will uh will reach so yeah it's cool so while the negotiations were
01:13:23
going on were you were you worried that conversations were going on with your opposition or anything like that or yeah
01:13:29
like you never know um and that's why you have to move fast uh and I think that's one of the
01:13:37
advantages that uh we we do have um is that we'll move quickly that we're easy
01:13:44
to partner with um that we had you know a lot of ambition in terms of what this could do for the country
01:13:52
and how we could be a test case for them for the world um and then we signed up to a period of
01:14:00
exclusivity uh with them as well to make sure that um you know we could we could
01:14:04
get it for a a period of time to kind of create a strategic Advantage for us the
01:14:09
only thing I would say is uh when the voice service goes live we are going to make sure that everyone can access this
01:14:18
uh the 111 service regardless of which TCO you're with so although I'd love
01:14:23
personally everyone to be with one New Zealand if you are with 2° if you are with spark and you are somewhere remote
01:14:31
once our um voice service Launches on the starlink SpaceX service if you need Emergency Services you'll be able to um
01:14:38
you'll be able to get help no matter what TCO you're with where it's a kind
01:14:41
of a gift gift to New Zealand from a health and safety perspective I don't want anyone getting in trouble just
01:14:46
because they haven't chosen the right TCO provider yeah it feels like that's
01:14:49
probably the responsible thing to do right oh yeah that's the right thing that's why I'm going to be really proud
01:14:54
that uh we're leading this and there are other satellite providers um SpaceX and Elon Musk are
01:15:00
way ahead of probably you know they're years ahead of um of anyone else and um
01:15:06
I love the fact that you know um when we make a big move like this everyone tries
01:15:10
to play catchup I think uh competition is good right oh absolutely it's necessary otherwise nothing nothing
01:15:16
nothing gets changed nothing gets done did did you have any direct dealings with um Elon Musk I've only I've had two
01:15:23
uh email conversations with them um one was on the on the deal um uh the other one was when we did
01:15:30
our uh our launch um video and uh we sent it through to them for approval and he said I love it uh you've just taken
01:15:39
stock footage of a Russian rocket not a SpaceX rocket cuz you can you oh my god excuse me so can you please change
01:15:48
that out so uh that was a uh that was a a slight a slight M uh and then the um that's like the
01:15:57
McDonald's placement it's all over again yeah and then the third third thing
01:16:00
which wasn't uh was indirect is when we um when we started doing our testing in
01:16:04
New Zealand he um he messaged saying cool on uh on X so yeah but um you know uh regardless of whether you agree uh
01:16:16
with his politics or his views uh on life in general he is a technology genius and um you know uh the intent of
01:16:25
saving humanity and prolonging humanity and giving as many people access to this
01:16:31
amazing technology as possible you know what's not to love about that oh yeah I
01:16:34
mean yeah I know he's polarizing but the guy's an absolute genius like he's he
01:16:38
he's got goals and plans to change the world like he's already looking at Life
01:16:42
on Mars and things like that and you just think of the impact that Tesla's had on the um on the E car market if it
01:16:46
wasn't for Tesla we we wouldn't have um pollster or byd No Ex we probably still
01:16:51
just have like Priuses driving around which is why competition is good right and um you know and and again I'm we I'm
01:16:58
proud We were the uh we're the second TCO in the world and the and the a first
01:17:02
in the southern hemisphere to partner with SpaceX and starlink from little old little old New Zealand uh that's New
01:17:09
Zealand at its best so I love that stuff right and that kind of can do attitude and um new zealanders are good people uh
01:17:16
we're bold we're Brave we're cheeky we'll ask you know what's the worst that
01:17:20
can happen just get a know and more than often in the not it pays off and it did
01:17:24
it did in l as well and uh and I think you know New Zealand does its best we do deals like that more and more yeah
01:17:31
that's a ballsy move eh it's very Brash yeah but it is seriously New Zealand at
01:17:35
its best and that's a one of the things I am a little bit um you know I get on
01:17:40
my Soap Box about is there's and you know we were talking before this is an amazing country you know and uh and it's
01:17:49
we have to remind ourselves uh of that it's to to live and work in New Zealand
01:17:53
the greatest country on the planet it and it's our job to kind of keep it that
01:17:57
way but you hear this negativity from some parts of the country and some groups I just dismiss it you replace it
01:18:05
with positivity you need more positivity more good news stories you know more Innovation more bold moves more big
01:18:12
plays uh more Innovation more Partnerships that's that's when we've always been at our best when we when we
01:18:20
do that right so um we need to see more of it and I I do feel like starting to get some green shoots of of
01:18:28
our mojo back which will be fantastic yeah well there's always going to be the
01:18:32
you know the winders of society isn't there that's always going to that's
01:18:35
always going to be there unfortunately but um J how are you doing for time we haven't even talked about the W yet oh I
01:18:40
know my favorite my favorite topic and uh speaking about social media Dom yeah that's whenever there's a Warriors game
01:18:48
my wife now confiscates my mobile phone uh that's also a perfect example of why
01:18:54
you shouldn't be on social media after you've had a glass of wine uh it's also
01:18:58
a perfect example of uh I am me 100% of the time right doesn't matter and I've
01:19:04
got to remind myself uh at times that uh at all the at all times I'm Jason Paris
01:19:11
the dad but I'm also Jason I'm Jason Paris the warrior supporter I'm also
01:19:15
Jason Paris the CEO of uh of one of one New Zealand so um and I look I'm not I'm
01:19:21
not that guy who's the screaming parent from the side of the sports field or uh at a game um abusing refs or
01:19:34
players at all um I was just as a fan I was really frustrated because I I feel I
01:19:39
feel like that um sometimes uh the New Zealand teams especially the Warriors Warriors and any sportting competition
01:19:46
get a um yeah don't get consistency at times yeah so this was this was a tweet
01:19:52
you wrote in the 2023 season um what was it yeah was there backlash do you get in trouble no I I haven't had to
01:19:58
buy a beer in New Zealand since so that's been good I got a lot of support like a massive amount of support because
01:20:04
you you watching them they they go to the banket for just about every single but anyway I don't want to get you R up
01:20:10
with it don't no but like at the the end of the day um refs are human and they
01:20:16
are just trying to do their best and all of us make mistakes and so what I was asking for was consistency and I think
01:20:24
um yeah the way that uh I communicated if I had my time again um I'd probably
01:20:29
say it in a different in a different way to get a different to get a better outcome yeah but um you know it it just
01:20:36
demonstrated again hopefully you know uh how proud I am to be a part of uh the team that supports the the Warriors the
01:20:43
they're a fantastic Club fantastic organization uh I don't know if you've
01:20:47
met cam George but man he's a he's amazing Andrew Webster what a leader I've had him on the podcast amazing guy
01:20:54
yeah just a phenomenal guy right and um again just great values good people great work ethic I love what the club
01:21:02
stands for five teams next year um female teams going to going to be launching um so feel like we're building
01:21:11
some momentum to win our first ever Premiership yeah and so that TW do you get in trouble with anyone like who who
01:21:17
tells the CEO off yeah well no one really but you know the NRL were a bit pissed off saying you know you can't you
01:21:24
you can't criticize uh you can't criticize our ref so I had a conversation with them and said yeah
01:21:29
that wasn't the that wasn't the atttention behind it uh it was to get you know a uh a fear uh a fear go for uh
01:21:36
the the one New Zealand one New Zealand Warriors um so I got a um I got a request from the NRL to be a Facebook
01:21:43
friend after that so I think we've made it we're good we're good um yeah so so
01:21:48
vone and now one have been um God you've been sponsoring the Warriors for is it
01:21:51
the longest partnership in the enl it is yeah what's the what's the ROI for you
01:21:56
guys it must be a huge expense uh well no actually it's um yeah it's pretty
01:22:00
good it's pretty good value like I'm I can't say the exact number because
01:22:04
they've got a lot of lot of sponsorships and a lot of commercial commercial Partners but look I think it's a it's
01:22:11
a it's a fair amount to pay for a long-term sponsorship where you get the good with the bad and
01:22:21
increasingly more of the good so they're a heartbreaking team aren't they
01:22:26
they are but the most loyal fan base yeah um the team behind it do an incredible job for the fans you know
01:22:35
sell out crowds uh they take the game throughout the country their values and ethics are
01:22:43
again New Zealand at its best hard work Innovation honesty trust you know um recruiting good people first across you
01:22:53
know every part of the organiz ation so yeah and and then you have years like the last couple with the up thew
01:23:03
momentum you know making the finals sellout crowds playing really well scoring spectacular tries fantastic
01:23:11
defense attracting you know huge Talent from Australia where we had to previously pay over the odds and now we
01:23:18
pay you know Market rates for um yeah we're in a really good really good shape
01:23:24
actually so it's a fantastic sponsorship where I'd like to think that we get
01:23:30
amazing value for money and so to the Warriers because you know we amplify their brand and use our platforms to do
01:23:35
that do that too so yeah whenever it comes up for Renewal like you're a massive fan booy like we've established
01:23:41
that when whenever it comes up for Renewal do you come up against some resistance from people on the team like
01:23:46
oh let's go no no not at all and I've I've said to cam if uh if I had my uh my
01:23:50
time I'd sign sign a 100-year contract uh that's not my job it's probably past
01:23:55
my past my DF past my DFA yeah but you know um like no we always compar to other sponsorships that are available in
01:24:04
the market and uh and how much you'd pay pay for them and it's it's great value
01:24:08
for money um and it's not really a sponsorship but it really is a partnership it's it's uh it's a
01:24:14
friendship even you know we've got each other's back after 20 25 years and if
01:24:19
it's not 100 I hope it's another another 25 and there'll be good times in bed and
01:24:23
I think that's why the fans of New Zealand respect us as well it's why it's
01:24:26
often called the one New Zealand Warriors people no matter you know who are fans or the media are happy to give
01:24:31
us the attribution because because of the the loyalty and other thing I would say is that the game is going from
01:24:37
strength to strength you know the NRL they are so Innovative the way that they've sped the game up the way they
01:24:44
packaged the game up the way they test and trial rules and and keep the game you know the the the ball and play and
01:24:51
play more other sports codes I think have got a lot to learn from the to be honest oh even the way they handled the
01:24:57
pandemic as well and yeah played on it was um yeah really Innovative and what to sacrifice the Warriors you know away
01:25:02
from their families for two three three years so yeah and um I'm excited I'm
01:25:08
going to Vegas so as you mentioned I'm I've just turned 50 there are nine boys
01:25:14
from inago uh going to Vegas for their for their 50th birthdays so Vegas watch out
01:25:24
sounds like um yeah The Hangover all over again yeah the the Tigers in the room The Benchmark is everyone who gets
01:25:31
on the plane has to get back on it home so uh that's the Benchmark as long as we
01:25:36
get back on that plane then I think everyone will be everyone will be fine yeah ideally with a full set of teeth as
01:25:42
well yeah yeah no facial tattoos oh what about the stadium in chist church so you guys are um signed a
01:25:48
10e sponsorship deal that yeah so if we do sponsorships um we're either big or
01:25:54
nothing right so we're naming right or we're nothing we don't like to you you
01:25:58
go big or go home on that stuff which is why we're quite particular about uh
01:26:03
about where we invest and uh like the team down there um they' done such an amazing such an amazing job I don't know
01:26:13
if you've seen it but it's going up it's on time on budget the Design's
01:26:18
spectacular uh can cantabrians love it the South Island loves it um yeah I I think increasingly when uh
01:26:28
big acts come to New Zealand they'll go to ockland and and in CHR church so that's that's exciting we wanted an
01:26:35
anchor Point um in the South Island to demonstrate that we're just're not an
01:26:39
ockland Centric brand you know uh we're about the mainlanders uh as well and so
01:26:46
we're putting a lot of Technology into the stadium to uh to help help help enable it and it's going to be a
01:26:51
fantastic partnership and of course we've got Partnerships with Live Nation so we bring with the biggest artists
01:26:58
part Partnerships with uh one New Zealand Warriors as well so hopefully with the sport and with the um with the
01:27:04
music act uh you know we'll have uh all facets kind of locked up yeah you guys
01:27:09
do a great job I I was um in breakfast radio when um vone came on board as the sponsor for the New Zealand Music Awards
01:27:15
yes so it was sort of every year the the awards were on it was like average average average vone came on board
01:27:20
amazing amazing amazing and then with the sponsorship ended yeah back to average again yeah so when we do it we
01:27:26
want to do do it yeah um what do you want to do next like bigger role smaller role like you're still like on the way
01:27:33
up you think I hope so yeah um uh it's I I just again I love New Zealand so my preference is to continue to live
01:27:46
and work work here uh I wouldn't want to move if we had to move overseas until
01:27:52
after my daughter finished high school so she's 11 so bit of a stunt there uh I
01:27:58
don't want to overstay my welcome at one New Zealand either though you know so
01:28:02
how do you know when the time's right yeah I don't know this uh um it's not
01:28:06
right yet but maybe I'll just know so I get up every morning and I'm super
01:28:11
excited the again it's a fast fast changing industry uh generative and autonomous AI is exploding and we're at
01:28:21
the Forefront of that as well so that I'm always learned learning and developing so that's quite cool I can
01:28:25
see massive opportunities for our customers and for our business and that if um if my owners just said hey
01:28:34
JP uh it's just status quo just run the business don't change a thing don't
01:28:39
touch a thing that would definitely be time to leave I I'd get bored within about 10 seconds they're not like that
01:28:46
though they are super ambitious and uh and Keen for us to accelerate that would be one and then I suppose if another big
01:28:52
opportunity came up to do something cool that would be meaningful and impactful for New
01:28:57
Zealand uh then I'd have a I'd have a look I'd have a look at it definitely
01:29:02
wouldn't be politics I get asked that that was going to be my next thing it yeah like after I did I did want that I
01:29:08
had a thought after after watching like the career careers of um key and luxen no no no no I always every time I see
01:29:15
why would you want it I'm pleased you said that every time I see a pol politician I uh thank them for their
01:29:20
sacrifice it is because man like it's not just a sacrifice that you see it's a
01:29:27
sacrifice that you don't that you don't see you know the scrutiny they come
01:29:30
under at a cafe or in their social lives the the time that they spend away from their homes the documentation they have
01:29:40
to read the hours they have to uh put in the significance of the decisions that they have to uh have to make uh I'm also
01:29:50
not sure that I'm thick skinned enough to take the you know crap the cop the
01:29:55
criticism that that they get even if you get into government you know that 50% of
01:29:59
the country didn't vote for you so that's quite hard right you imagine walking not that you imagine walking
01:30:04
through and going knowing 50% in this room didn't back you you know it's
01:30:09
pretty it's a pretty hard thing to get you to get your get your head around and
01:30:13
then you know again also family uh social media is brutal the impact on kids um you know family all
01:30:23
that kind of stuff it's um and then what I've convinced myself is that if you are in a business
01:30:29
that can make positive impact at scale you can do great things for New Zealand still even
01:30:36
if you're not necessarily in politics running a running a portfolio and so you
01:30:41
know this this deal with um SpaceX I think will do more for New Zealand's telecommunications
01:30:49
infrastructure that a government policy ever could uh and we're funding it so
01:30:53
there's no cost to the taxpayer so that's pretty amazing um and you know
01:30:58
hopefully what we do with autonomous a um AI will be another big thing that that New Zealand will will be benefit
01:31:06
from so I also probably don't see you know don't see the need to move into
01:31:12
politics to make a a big positive impact on on New Zealand but you know what's
01:31:16
next I don't know I hope it's just within my control and that uh that I don't you know get that tap on the
01:31:23
shoulder going what are you doing here and I go yeah I know and then I'm off
01:31:27
you're the bad shoulder tap yeah yeah exactly also yeah um yeah politics I yeah with your skeletons in the closet I
01:31:33
don't know if you could if you'd be F prime minister do you want to talk about
01:31:36
the um exactly the McDonald's incident at the sevens where was this were you at
01:31:42
McDonald's at the time or was this post no post McDonald's this may have been
01:31:46
Prem McDonald's um how old were you like in your 20s 30s early 20s in your defense those um Hotel doors do slam
01:31:54
alarmingly quick don't they yeah so uh this was Wellington sevens as we were all dressed up Mexican
01:32:02
theme it was the day one of two days uh as people drunk way too much and needed something to soak it up so I
01:32:12
didn't wake up with The Hangover the next morning bought McDonald's uh for whatever reason took
01:32:18
all my clothes off in the hotel room was we eating my was eating my McDonald's
01:32:22
nude and and then was like oh I know I'm going to wake up feeling really rough in
01:32:26
the morning and I'm going to feel even worse if I can smell that kind of Old
01:32:31
McDonald smell how do I get rid of this and so I I was like in my drunken State going I'll uh put the bag outside my
01:32:43
room and then as I put the bag outside my room I heard a click and it was like 3: in the morning and I was like oh my
01:32:53
God God I've got a McDonald's bag and I'm nude and so then I was like there
01:32:59
must be uh some like kind of uh closet with towels or something in it and so I started in
01:33:07
my drunken State trying doors which would have been other people's hotel room doors and I then was like oh my God
01:33:16
I went down the next floor thinking well the you know the the closet with the laundry might be on the next floor down
01:33:20
trying doors on the next floor down until I gave up and then I had to get a reception with a McDonald's bag in front
01:33:29
of me the door dings open unfortunately there's like 10 people in reception even
01:33:34
at 3:00 in the morning plus reception staff and the beauty of it is the guy just looked up from reception and said
01:33:42
what room he' seen it before every weekend he was like what room I said in my room he
01:33:49
grabbed and he unfortunately had to come up with me cuz I had to describe what was in my room to cuz I didn't have ID
01:33:56
clearly and uh describe in the room and the elevator was a mirrored one so there
01:34:03
was nowhere to hide my body from him and I remember the music the left elevator was like and I was just like oh my God
01:34:14
sobered me up real sobered me up real quick so uh yeah there there are a few stories uh like that which as you've
01:34:25
said I'm pretty glad that uh yeah social media wasn't as prevalent when I was
01:34:30
young and people hadn't haven't gotten any photos luckily so um Vegas next year
01:34:34
um un's to bed each night yeah Andy's to bed and that's that's my Benchmark
01:34:40
that's my Benchmark do not get locked out of my hotel room naked yeah oh that's great it's a great story I I've
01:34:46
had unfortunately a true one yeah have you had a similar situation s similar thing yeah s similar thing it's and yeah
01:34:52
andies ever since but those doors like what how did that shut so quickly I know exactly and I'll never forget that sound
01:34:58
of the clarck uh and I'll never forget but as I said you know that what room
01:35:02
it's clearly something that happens regularly you know every damn weekend for hotel every damn weekend um C finish
01:35:10
with any any regrets any regrets uh yeah there's a like when I was a teenager you know I mentioned
01:35:24
before you know you're too cool for school I remember um being a 16year old and one moment being a little bit
01:35:31
disrespectful to my grandmother it was only once but I remember her telling me off and I remember look at you I'm now
01:35:38
15 and it was when I was 16 so any moment like that where um I felt that I was disrespectful no matter what age or
01:35:50
not as caring or didn't rep represent myself uh in the way that I would like to
01:35:56
that's probably my biggest my biggest regret it's it's all those human moments
01:36:01
more than anything else nothing really work related you know like the jokes about the um the tra the the place met
01:36:07
reprints all that kind of stuff you know disting but in the scheme of things it's
01:36:13
it's any moment where I um I hurt I hurt someone that's the stuff that uh I'd
01:36:19
regret I reckon that says a lot about your character you know three and a half decades later you still yeah that's the
01:36:24
first thing that comes to mind it is and I I remember it and I can remember that
01:36:28
I can remember that feeling of letting down my grandmother now yeah are you proud of
01:36:34
yourself yeah I think I am like I I know I'm a good person like Steve Hansen um
01:36:41
one of my favorite quotes of his is the mirror never lies and so like I know I'm not perfect
01:36:48
by any stretch but I know that I try and be the best that I can be and and I try
01:36:54
not to beat myself up when I let myself uh let myself down so um yeah I'm proud
01:37:01
I'm the thing I'm probably most proud of is my children and feel like um I had a
01:37:06
part to play in uh bringing them up with with good values and and being and being good good
01:37:13
kids I'm proud of the relationships that I've got I'm proud of my good
01:37:17
friend uh and you know um hopefully the people that I've had the opportunity to
01:37:22
work with or be friends with or or talk to um have found that a you know a positive
01:37:29
engagement and um yeah so I'm proud of the I'm proud of again probably proud of
01:37:34
the human stuff as much as anything well Jason Paris this has been a lot of fun today it's been great you're a unique
01:37:41
CEO and it's been um fantastic to sit down with you and pick your brains yeah
01:37:45
thank you I uh yeah thanks for having me um really really enjoyed it and as always these type of
01:37:49
conversations uh you learn as much you know through the conversation uh when you're talking about stuff as uh
01:37:57
as you think you're trying to help others with as well so feels like a you know thank you for having me on uh um
01:38:03
every time I get a kind of request from someone who I see as a famous New Zealander kind of like yourself I go
01:38:09
what me you know so um bit surreal bit surreal being here but uh thanks for the opportunity yeah and that's been great I
01:38:17
feel feel bad now for stretching you up and getting you to tell the McDonald's
01:38:19
story it was it was lwh hanging fruit and I didn't need to go there no you're
01:38:23
a great you're a great New Zealander and um yeah thank you so much for being on
01:38:26
the podcast no thanks for your time Che

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Episode Highlights

  • Career Highlights of Jason Paris
    Jason reflects on his significant career achievements, including major industry transitions.
    “It’s not a bad CV for a kid from Southland.”
    @ 02m 18s
    December 11, 2024
  • Discovering Family at a Funeral
    Jason shares the surprising revelation of five half-brothers at his father's funeral.
    “I found out I had five half brothers I didn’t know existed.”
    @ 13m 40s
    December 11, 2024
  • Forgiveness and Reflection
    A heartfelt discussion about forgiveness and the impact of parental relationships.
    “I do forgive him because there's nothing to forgive.”
    @ 23m 37s
    December 11, 2024
  • Celebrating a Partner's Success
    A proud moment as he shares his wife's achievements in writing and law.
    “I'm really proud of her; she's done a phenomenal job.”
    @ 36m 06s
    December 11, 2024
  • Navigating Parenting Challenges
    The speaker shares insights on communication struggles with their children and the importance of good values.
    “All I care about is the effort; the outcome will be what it will be.”
    @ 41m 24s
    December 11, 2024
  • Impostor Syndrome in Leadership
    The speaker opens up about experiencing impostor syndrome despite their success.
    “I still go, how the hell did someone like me get here?”
    @ 52m 21s
    December 11, 2024
  • Being a Visible CEO
    The speaker emphasizes the importance of being accessible and responsive to customers.
    “It’s a calculated investment because I know I’ve talked to thousands of our customers.”
    @ 57m 45s
    December 11, 2024
  • Unacceptable Behavior
    A retail staff member faces violence from a frustrated customer, leading to serious consequences.
    “This is not good enough, it's unacceptable.”
    @ 01h 02m 09s
    December 11, 2024
  • Rebranding for a Better Future
    The transition from Vfone to One NZ aims to reinvest in local technology and improve service.
    “If we can help save one life through this technology, it'll be worth it.”
    @ 01h 11m 30s
    December 11, 2024
  • Innovative Partnerships
    One NZ partners with SpaceX for satellite connectivity, aiming to provide coverage across New Zealand.
    “New Zealand does its best deals like that more and more.”
    @ 01h 17m 29s
    December 11, 2024
  • The McDonald's Incident
    A humorous and embarrassing story from a wild night out.
    “I took all my clothes off in the hotel room... eating my McDonald's nude.”
    @ 01h 32m 20s
    December 11, 2024
  • Proud of My Values
    Reflecting on personal growth and the importance of values in parenting.
    “I’m proud of the relationships that I’ve got.”
    @ 01h 37m 17s
    December 11, 2024

Episode Quotes

  • What a sacrifice!
    Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood
  • I do forgive him because there's nothing to forgive.
    Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood
  • I just want them to try lots of things and be good people.
    Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood
  • It’s a calculated investment because I know I’ve talked to thousands of our customers.
    Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood
  • If we can help save one life through this technology, it'll be worth it.
    Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood
  • The mirror never lies.
    Jason Paris on One NZ’s Partnership with Elon Musk & SpaceX, Warriors vs. Referees & Fatherhood

Key Moments

  • Turning 5000:44
  • Family Revelation13:40
  • Family Dynamics38:12
  • Parenting Insights41:24
  • Career Reflection52:38
  • Support for Warriors1:20:01
  • Consistency in Refereeing1:20:12
  • Proud of My Kids1:37:01

Tension Over Time

Words per Minute Over Time

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