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NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!

February 16, 2025 / 01:39:30

This episode features Lance P, a former police officer and crisis negotiator, discussing his career, mental health, and his new book on anxiety. Key topics include Lance's journey from a builder to a police officer, his experiences with mental health struggles, and his work in crisis negotiation.

Lance shares his background, detailing his transition from construction to policing, where he spent 22 years. He discusses his experiences as a lead crisis negotiator, emphasizing the importance of understanding mental health and the impact of his niece's suicide on his life.

He talks about his new book, "Anxiety is a Worry: Understanding and Managing Anxiety," which aims to help others cope with anxiety. Lance reflects on his personal battles with depression and how they shaped his understanding of mental health.

The conversation also touches on the challenges of police work, including traumatic incidents he faced and the emotional toll they took on him. Lance emphasizes the need for open discussions about mental health and the importance of seeking help.

Throughout the episode, Lance shares insights on resilience, self-awareness, and the significance of helping others through their struggles.

TLDR

Lance P discusses his police career, mental health struggles, and his new book on anxiety management.

Episode

1:39:30
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[Music] kiwi's Love at First like Finn we're making [Music] waves generate switch online
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[Music] today Lance bu welcome to my podcast yeah it's great to be here I just love
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this setup that is absolutely amazing you said come for a chat I'm like okay
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okay for a chat look at this you want to see it from where I'm seeing it it's
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just this lights camera action dog well yeah I've had a glow up I've um moved
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from um a studio at home which has been great but this is um sort of Next Level and it's so good to have you here as one
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of the first guests in my new studio fascinating guy fascinating guy so um yeah three very distinct chapters to the
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Lance bit story right so um there's the Lance the Builder which is like you from
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when you left school to the age of 35 uh then 22 years in the police doing just about every job imaginable and and with
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your permission that'll make a big part of this um conversation and then since
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then um the third chapter um your own company War which is Wellness awareness resilience and negotiation what what
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does that mean exactly what's War yeah so it was one of those um 3:00 a.m. in
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the morning when you wake up and go I know one of those epiphanies you have and you think um you start a company and
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you think yeah I wish I hadn't have done that really cuz what is warned like warn
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warn everybody but um it's it's so we mainly our focus on Neuroscience so I
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fell into Neuroscience when I was recovering from depression and uh I read a book and another book and then I just
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started to prolifically read and then I read this one book uh by Daniel Arman called change your brain change your
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life and that's where I discovered neuroscience and it made sense it was practical uh it was easier to understand
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how the brain works and I just started there um and then you know stepped forward very quickly to the end of my
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police career and my I said I don't know what I want to do but I'm not staying
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here this place is destructive and um I've had enough of it and um and so my
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wife said well you always like to stand in front of people why don't you do that
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for a living um as you know work in uh contact centers so that's sort of how I
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started and then from there it's just gr to this wonderful business where I get
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to help people and and do some amazing things yeah well you're um I mean you're
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in your your late 60s now um and you're just such a wel no one's ever described
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it like that late 60 late mid you're in great shape for your age and um just the um the the wealth of
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knowledge that you've got from your careers and uh and and also you know personal experience um you know it's
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great to have you here to um you know tap into thank you who you are um you've
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got a brand new book out too anxiety is a worry understanding and managing anx anxiety yes yes so anxiety underpins or
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who we are as as a species really uh we're sort of the only species that recognizes that uh we have a finite time
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most animals don't so we're an animal animals don't realize that they they
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could die at any moment we do and we don't know how long that time span is um
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and that sort of sets us up for when am I going to die but that's how anxious
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people think other people don't think that way and so um it's been a journey of
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Discovery I guess a selfish journey of of writing three books one was to put my police career into perspective um and
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it's a great cathartic thing to do uh the the this next book that came out was
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dark side of the brain it was going to be a funny thing so I I started to realize that um our brain makes [ __ ] up
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but just makes [ __ ] up right all the time it's continually we continually talking to our while we're talking your
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comp in yourself to myself and I'm comparing what you're saying to me and
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we we've already thought of a couple of things in the future the brain is just
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crazy and I started to think about that and I was going to call it our [ __ ] brain and then unfortunately we lost our
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niece to um suicide yeah at the age of 17 yeah at the age of 17 and so because of that um I thought I'd change it into
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a a book that could help people and so um in the my police career as the lead crisis negotiator for New Zealand Police
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um suicide intervention was a specialty and so um I changed it around and so people loved it and then this third book
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was one I never set to write and I was asked by the um publisher to do it and so I did um first year not so good
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second year third year fourth year of writing it I that I really became engaged with it and thought this is
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going to help people and so it's quite a um it's a robust book right so it's not
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something that I'd normally want to do uh but hopefully it'll help people as
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much as possible yeah the um the death of your niece uh to Suicide um when was that
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what year was that oh you're putting me on the spot here it must be four or five years ago
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now yeah easily I'm really might even be more than that yeah and I I want to know
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um what sort of impact that had on your personally because as you mentioned you were the um police crisis negotiator for
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13 years and uh in terms of like talking people down suicide people down you you
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never lost someone um yeah on your watch very lucky so um yeah so with your niece
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like what's s of impct oh it slapped you around um well apart from the actual
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loss of you know a person of a human you do have doubts about I had doubts about
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my job and about my work um as it happened a week before um she took her own life was she was at um a gig that I
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did so a from the same family uh one of the other uh nieces had um cancer had terminal cancer so I I ran a uh a free
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presentation essentially for the uh for her so with donations and um we made some money so she could get some uh life
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longing you know make it little longevity even her life um and she was there the young one and uh and we'd had
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a discussion about a few things but you know to me she looked okay and then one morning we get this my wife gets this
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phone call I heard this horrible scream and it still sends chills down my spine and uh and then you know it's tearing up
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now um sorry it's just a hellish thing sometimes I wake up on a Saturday morning and I think oh why uh and I
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started to think what why should I should I do this job should I help people should I be there you know I
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started the second guess and then I just took time and went well you can only help who you can help and you you know
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to be there at the right time is so difficult and I never ever have never thought that it's a weakness in anybody
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you hear people talking that don't know it's a weakness or selfish it's selfish
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you know well it's not it's the most selfless thing you'll ever do I had
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ideations thoughts of suicide myself um and they're fleeting they but they get they increase
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so the voice that was once our friend as a child turns on us as a teenager and starts to go hey you know you're not as
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good as the other ones you know you're not as good as you know you're not as
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you know you should have you and you think where's where's my friend gone and
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then when you get really down struggled that this voice becomes well I'll tell
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you what uh here's the way out and it it'll just you know you and it does it it says to you you're a
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burden you're hurting people by being here this this thing is it's never
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talked about I talk about it and um and you know when I went to the funeral I was um I was really upset uh because I
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wasn't allowed to talk about because it was she was still at high school and
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there was high school people there are no schools no we don't talk about this
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stuff uh and having researched it and realized you know the actual talking about it bringing it out into the open
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is how you help people and you know uh so all I could say was this is not who she is or who she was this is just what
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happened yeah sad the way because ultimately if that's the way you choose to exit that's sort of what defines your
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life it's the it's the full stop on the end and that's the problem right and
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that's you know um another one that just passed about a year ago M Holland um I I
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spent time with him Dr mahand and U Tom Tom yeah I always call him Dr mahand uh I spent uh 4 and 1 half hours driving um
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I drove him and I in a rental car from uh we were in denan and we had to get across to I think Gore or somewhere
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anyway over the other side like 4-Hour Drive I've never laughed so much in all
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my life uh we got on like house on fire we just and I thought this guy is such a
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cool guy and then you know he gets this diagnosis of a bit of a heart problem and then same thing would have happened
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to him he's just catastrophized he's just gone and fallen over you know and
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and he was a big advocate of of looking after people it's a poor old doctor yeah
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Dr Tom he even wrote a book I've got a book at home yeah I've got he wrote two
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yeah and he signed one for me how's how's your in a voice these days uh it's
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it's actually changed um I ignore it do you how do you do is that mindfulness or um no it's
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just learning that um it's there it's so it's there to keep us safe is is the
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biggest thing right so that's what we've got to realize and but we have to be um
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so our the rational part of our brain doesn't fully develop until our mid 20s
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but up until that point um we believe what we tell ourself and it is real right so as a child um I was punished at
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school um ADHD was was what not was not know and then you're just like a bad kid
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orid that just just you had to sit in the corner and and you know shut up and um but it would always say to me you're
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different to everybody else you know you'll never have a true friend you'll
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never have it but it was always sort of there just to comfort and then it sort of changes around but when we get to our
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mid 20s we can sort of rationalize it provided uh we have support around us and we learn about ourselves the most
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important thing I would suggest all of us can do is learn about ourselves go back to your childhood go back if you
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got report cards go back and and and discover how you grew up what were those trying times and what did you learn from
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them because you always do so um I learned that uh I would never be I would never have a lifelong friend because
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that's not how I see Life um you know I've got lots of good friends but I
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never see them as lifelong friends because uh for me it's people come and go it's just the way the makeup of my
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own brain um I'm so fortunate to have a beautiful wife who who you know don't
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know 9080 we got married so whatever that is 4 years 44 um and you know it's
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been a journey and a half but wow we we're at such a cool place now you so she's my lifelong friend but you know
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going back to your when you're at school you know you see these movies where life
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is supposed to be this this whole like a movie where you've got a childhood friend and they stay your friend for
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life now life's not like that so when you understand yourself and how you manage things and how you deal with it I
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now um I still have down times um I've been going through quite a bit the year
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with um with with pain through injuries uh mainly but lots of pain um through mismanagement of um of um
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Pharmaceuticals and that not from me but from you know on the wrong stuff to keep
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me alive and it's caused lots of pain and a couple of injuries and so you get
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low point but it's just a matter of going and I sat down I actually wrote a post while I was down and I said I'm not
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feeling real good this is what D this is what's going on in my life hey um I feel
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better now so here's what you do you sit down and you write about it and show
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them all the research and science around it so you can get through this stuff right but it takes some time and some
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work and a lot of us if you're in a bad place you get tired it's just you get
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tired you just don't have the energy right the energy is gone energy is sapped um you you fight you fight so
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it's extreme fight or flight right so you fight and you fight and you fight and you fight and you think no I'm not
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going to succumb I'm going to stay I'm going to stay and then it's some point
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these fleeting little well actually there's a flea here there's a little way
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out and it just and then we start to believe it and we believe and when we don't want to share so we insulate now
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that's a self- protection mechanism uh out of fear fear of what others will think fear of of being dismissed fear of
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not taking it seriously all that stuff and we yeah really it is it's it's about
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reaching out I did a um we've got a free video out online at the moment and uh I
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think we call it when there's no one else and so it's for when you're at 3:00
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in the morning 4 in the morning and you think there's no one around just play
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the video and just see that there is someone there um and get in touch tomorrow cuz I'll be there for you at
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some stage you know and and know that you're not alone in that your journey I'd go used to go and get up wake in the
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middle of the night and go and stand out in the middle of the road um s Jamies and just look up and down the street to
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see if there was lights on there's someone else awake they probably weren't
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was probably a security light probably somebody scared as hell in the dark was somebody that fell
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asleep drunk with the light on yeah the TV still going but for me that was enough to know that somebody else was
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there right um and so yeah it's a it's a being a quite a quite a journey I'd say
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um but understanding yourself if you know if I was to plead to anyone out there go and look back in your past and
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and take from not the bad take the good take the what the you don't learn from
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things when you're in it you must go back to the things in your past and learn from those uh number one uh you
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can make amends if if you can't make amends because it's going to hurt someone then you should not make amends
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you should suck it up but you learn and never to do that again and you learn what can I be a better self and if you
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can do that every day yeah that you know if we all had such a great life it was if life was all such full of roses and
00:14:47
it it would just be life you've got to have the Downs to have the UPS yeah yeah
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yeah yeah it's it's an impossible illusion to be happy all the time right
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you can't be it's impossible so so for you um it was 1999 so s years into your
00:15:01
policing career that you you um suffered depression for the first time um so you
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would have been actually probably similar journey to me I think you were like early to mid 40s did it was was
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there an incident did it just sort of happen or did it creep up on you well it actually sort of creeps up there's a
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whole lot of things when I go back to it you know I I mismanaged myself um not taking leave so um I like to bank things
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I like to save money I like to save leave so I had uh 7 months leave duw jeus uh wow I was living just in case
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right just in case it rained so that's from my Builder days you know you work
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every single day in case it rains simple as that because I might not get paid today and so I T took my police career
00:15:48
the same way and it was a whole number of things with the c with the final uh being when my mom died um I was at her
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house the day before and she said um do you want to have a cup of tea and I said
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no I'm busy and she died that next day and I never got to say goodbye well I did but
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you know she wouldn't have known and and that just just tipped tipped me over the
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edge and um I didn't deal with it in fact I was back at work within a day uh
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that's my way of dealing with stuff was just to keep working um wrong you know
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we think we're bulletproof we're not it always happens to somebody else we just
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need to toughen up we that's all bollocks that's all bollock [ __ ] [ __ ] you know it's just rubbish um we
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must grieve we must shout we must cry we must hate the world you have to you have
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to go through that hole and it's not a linear it's not in this circle they talk
00:16:43
about it's a pile like a birds nest the pile of poo that you've got to go
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through and that's every minute of your life you'll be up and down and all over
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the place but you have to express it you have to get it out of your head because
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to keep it inside nothing good happens in the dark yeah yeah um a previous podcast
00:17:00
guest I've had on a couple of times who's been through his own mental health
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struggles Um Zack Gord the former yeah um his saying as um which he loves is Secrets make you sick yeah they do yeah
00:17:10
so was there a moment that you realized you needed help uh yeah there was it came as a rush I was um I was
00:17:20
photocopy at Oakland Central police station the old building not the one that's just over the road here um four
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stories up and damn it photocopies are made by men aren't they to break down so
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we can make more money to come and fix it and I think I was a detective senior sergeant that point getting paid a huge
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salary to go and photocopy a file and I just kept jamming and I just and I was in a bad place and I looked out the
00:17:47
window and this voice you must go higher you need to go higher something like that you need to go
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higher and I just and I could feel the BL just the blood just drained because I'd just become a crisis negotiator and
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was knew what ideation was and I went [ __ ] I'm having a thought of suicide I
00:18:07
want to be here so straight down the stairs and I I I reached out to our welfare who who are very very good but
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you know of course they're busy um and so I just went and talked to a um to a
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padre who every Friday at or police this P used to come through and he'd spend
00:18:25
time with every person on all seven floors just chatting what's Padre Padre like a a minister okay a church Minister
00:18:31
yeah they call him padr in the in the military and and the police and so I went and had a chat to him about it and
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he said well come on and we had you know prayed and things he said but you are going to need to get some pretty good
00:18:40
solid help mate um it's been good you've come to me let's get your yourself fixed
00:18:45
up and I did and uh I'd like to say it was a wonderful Journey it's a it's hard
00:18:50
work but there's one thing I discover You Must Believe In Yourself there's one thing that that
00:18:57
keeps you going and that is you your true self this [ __ ] voice is not you it's not who you are it's a part of what
00:19:07
designed you across your life your true self is here hence the the badge right the heart will always overcome the brain
00:19:15
you've just got a what do you love it's called your hook so that's one thing I
00:19:19
always worked with when we dealing with people who are um suicidal um what's keep you going and
00:19:27
that's your hook and you just keep focusing on that and you push through that because if you don't it it will
00:19:33
happen so so quickly and you just have no control over it yeah [ __ ] I had a similar sort of experience probably
00:19:38
about the same age as you early to mid 40s I guess and um you know you start to like weighing up the
00:19:44
pros and cons and um there were times where where the only reason for staying I could think of is this little dog on
00:19:52
the ground I thought like humans that I know and that I know love me it's like
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I'll be doing them a favor and they'll be understand he wouldn't then I had a
00:20:01
friend that um took his own life in a very a very violent way and um I saw a lot of myself and and him and the type
00:20:08
of person he was and I thought sh if he could reach this point where this seems like the best option to make in that
00:20:12
moment so could I and that's what um that was the Catalyst for me to get professional help yeah that was actually
00:20:19
I I was scared of therapy and I don't know why I put it off for so long but it
00:20:22
was one of the best things I've ever done like I thought I was when you're
00:20:25
having these thoughts like especially like your niece at 17 seems like it's the sort of danger age right it is it's
00:20:31
the biggest growth period in the brain is in the teenage years yeah so there our brain grows bigger than when we were
00:20:36
first born so when you're a grown ass man like us you think you're out of the
00:20:41
danger zone and then no no it's like it's like anything right it's life will
00:20:45
come and hit you uh it is it is a yeah um I'll never go there again and neither
00:20:51
will you I'll tell you that right now um and you do have to go back there though
00:20:56
to that dark place uh and to to learn from it so what I talk about these days so um we've got to change the narrative
00:21:04
on what we talk about so I I I You' got this debrief I run people through and I
00:21:09
talk them about you must talk about something within six hours right so when something happens to you with you've got
00:21:15
six-hour window to talk with somebody about it because otherwise the memory starts to set in your in your brain in
00:21:22
your HPP campus well it starts your short term then overnight goes into your long term and so you got 6 hours to talk
00:21:27
about what happened how you felt now our memory is held by two things it's held
00:21:32
by repetition or the emotion at the time so our longest strongest memories are because we're in our most emotional
00:21:39
state at the time negative so whenever the amydala Sparks up and the brain is designed to
00:21:46
look for danger to avoid it that's what it's designed to do right so we we look
00:21:51
for risk and then go no I'm not now we got to learn to go back there so that's
00:21:55
how you felt if you talk about how you felt about something you get the emotion out which reduces the mark in your
00:22:00
memory and so you're not going to be impacted by it the next stage of that is
00:22:04
going to a form more formal one what happened second time what did you do well what would you do differently next
00:22:09
time that's how you learn the third part is a psychological debrief EAP um so I
00:22:15
in a a workshop I say right hands up who's had physio all proud right I say you've all had
00:22:22
therapy I want I want to film it one day cuz they go what are you talking about um well well it's called physiotherapy
00:22:30
what do they do they find the part that hurts and they push on it why because they love
00:22:35
you they love hurting you no it's designed to get things moving to get the energy out what do these people do they
00:22:43
push on the part that hurts so you're actually going for brain physio so if we could change the
00:22:49
narrative on that to say you're going for brain physio how imagine how helpful
00:22:53
imagine imagine how many people would be lined up at the door I'm going for brain
00:22:57
physio oh yeah yeah my big regret is not doing it sooner like straight away this
00:23:02
woman put my mind at e you know she said oh have you had suicidal thoughts and she said it real not not chalantly and
00:23:07
i' never I hadn't I hadn't told anyone at that point and I took a deep breath
00:23:10
and I said yes and she just s of shrugged her shoulders and she goes oh it's not that big a deal it's nor she
00:23:14
said that's a that's a long way away from planning it and even she even planning it it's a long way away from
00:23:19
executing it um and it made me feel um like a huge weight had been noral right yeah yeah so when I got a diagnosis of
00:23:26
accumulated stress disorder I was like oh there must be other people like that awesome it's no surprise to me that you
00:23:34
became sick like the things that you saw and did it's crazy and we'll get to that
00:23:39
um yeah but what advice would you have for anyone who's having suicidal thoughts or struggling with poor mental
00:23:43
health like right now right now I'm is to get hold of somebody now A stranger
00:23:47
is better mhm so I recommend the 1737 or Lifeline a stranger is better and the reason why I say that is uh they won't
00:23:55
judge you uh they will never be there for you in the future whereas your friends may be there for
00:24:00
you in the future or it might push them away reach out to someone you don't know
00:24:04
reach out to me reach out to you uh and just talk it's hardest thing you'll ever
00:24:10
do but yet when you start now the reason we fear that is we fear opening up too much uh we Fe we won't be able to turn
00:24:17
the tap off lots of other reasons why we don't want to do it but I'll tell you in
00:24:22
that first and you tell me first disclosure that you go and you talk about this stuff don't you come out of
00:24:27
there feeling amazing so much lighter it's just lighter yeah it's I was dizzy
00:24:32
yeah I was dizzy it was surreal it was like I was in a movie I went out and went this is
00:24:38
life it's so normal isn't normal great you know and for the first time I went
00:24:44
back after that first about a month later I went back and said for the first time and I don't know how long I've now
00:24:50
realized I've got an ankle injury and it hurts there not here or here and it's a
00:24:56
real injury and that's good I'm happy with that yeah so you've just got to
00:25:01
you've just got to you know so reach out to somebody talk you don't have to do
00:25:04
talk they've got online so7 37's got online but yeah just just take that
00:25:09
first step and you watch you'll never look back but then you and I have an obligation now don't we to help others
00:25:15
to tell our story so we must yeah absolutely I I love to it's become like a Cornerstone of this um this podcast
00:25:22
like talking about mental health and um I feel bad when like people send me DMS and praise me for it because I feel like
00:25:28
no you know it was Brave of say s John Kuan and Mike King to like when when Kuan came out no one was talking about
00:25:37
this [ __ ] that was a courageous move I feel like um he's paved the way for the
00:25:40
rest of us yeah look I I and again I don't want to disrespect they they all had what majoring careers
00:25:49
but as people like me that had no career that have done nothing that step up to the plate and go this is happening for
00:25:55
me too because people will always make make an excuse oh but yeah they could do it because they had that and they
00:26:02
they're a named person and they are a celebrity and they are so therefore that's why they did it and that's why
00:26:08
they've got all this help around them whereas in re reality that's not the
00:26:12
case they are people yeah right and that's the case but having more people um like Zach you know coming out and
00:26:18
saying this is this is what and then offering some help some practical techniques is what we can all do as well
00:26:25
as share our story is is how did we get better and so if we can do that part of it cuz I think that's the part that's
00:26:31
missing today is so what did you do to get yourself well yeah thanks for that hey um we'll
00:26:38
get into the the um incredible stories of your police career but first of all I mentioned on Instagram that Instagram
00:26:43
that you were coming and I've got some um questions here from um my followers
00:26:47
on Instagram um Lance has seen and experienced some horrible things how does he block that
00:26:52
stuff out I just don't remember it I just purposely block it out yeah it does
00:26:57
come back back every so often uh there's a book being written by judon breu I like to promote others as well so
00:27:05
Judson Brewer wrote a book called unwinding anxiety and uh I read it and it just
00:27:10
resonated when you push away from on things your brain holds onto it so don't
00:27:15
push it away sit with it and what you do is you sit with it and you start to panic and go into a whole horrible place
00:27:21
and then what I did was I just slowed my breathing down and then it went away and
00:27:26
the more you do that the less it will return but um I I still I there's some
00:27:33
parts that I still get um and I still talk about this one part where you can never get over uh uh and that is take
00:27:41
going into somebody's home and taking their baby who's died overnight taking
00:27:45
that to the Mory you never you never get past that it took me I think four or five attempts to write that small part
00:27:56
and then I had to go through another three or four times um again and every time I'd just break down in tears and
00:28:03
couldn't get through it and I still can't get through it I I've never read
00:28:05
my book because I don't want to don't want to relive and Trigger that that
00:28:10
whole emotional experience you know and when I I looked at the mom and she's
00:28:14
just she's why and I just looked and said I don't know all I could think of I'm going to
00:28:22
leave you uh but I'm going to give you a finite moment so I'll come back in 15
00:28:27
minutes and then I managed to convince the um which you're not allowed to do um and I
00:28:34
don't care as I asked the driver of the of the Mory vehicle to could mom sit in
00:28:41
the front seat with you and be with her baby to the Mory and he said yeah first time ever it's ever happened and I just
00:28:48
followed me because there's a whole lot of stuff around you know the coronal
00:28:52
stuff it has to be security all bollocks to that how how old was the baby oh just
00:28:58
very very would have been under 6 months yeah was it just like sudden yeah sudden
00:29:02
infant death yeah s and um yeah you talk about that length in your book and uh it's until it's um the cause of death
00:29:10
death is established it needs to be treated with a certain amount of Suspicion so you got to ask a bunch of
00:29:15
questions like you know was there a heater near the baby is there a smoker in the house is anyone on drugs um and
00:29:21
you sort of rewrote yeah they're still using it apparently um which I I found out
00:29:27
somebody read my book recently who actually works in the mort and said uh we still use your form and your process
00:29:32
so it's about um it's a hell of a legacy yeah it's become a real so P 47a that's
00:29:39
uh that's my legacy in the police do that just come come from a place of compassion yeah yeah well it had to be
00:29:44
there had to be a better way of dealing with that I mean how can you go into somebody's home and say oh I noticed you
00:29:51
smoke um you know how how many cigarettes a day because this is what the the the um people people who um
00:29:58
goodness me I forgotten their names now not the morticians is a name for them but the Pathologists the
00:30:05
morticians and they they they do all this work and they want to know these things to as to what to look for great
00:30:11
but let's not bloody punish parents who've lost a child have a look is there
00:30:15
an ashtray on the table right yes somebody smokes in the house is there a heater take a photo of the room for
00:30:21
goodness sake of course there's a heer have a look around use your eyes you write it down don't ask them and don't
00:30:27
sit there and punish them by making them you know they the baby's still there and
00:30:31
you're asking the parents these bloody questions they had to had to change and
00:30:35
so by using your eyes and your ears you're all police officers you're trained at doing a form of Investigation
00:30:42
so do a form of Investigation if if a detect you feel that something needs to be changed a sergeant always turns up
00:30:48
they've got a lot more experience in this they'll have a look around and go I
00:30:51
think we'll get a detective out here just in case right that's what happens
00:30:55
in all in suicides all SU Ides it happens in Road crashes why doesn't it happen with a with a baby death why are
00:31:02
we punishing the parents and so just worked with the then deputy coroner on on a process of how do we how can we
00:31:09
make this better so it took a bit of time to get there so we had to we had to consult with all of the um all of the
00:31:14
police stations across the country that had uh these these um inquest officers and and developed this technique and
00:31:21
it's still been used today so very proud of that yeah so when you're in the place and an adult
00:31:31
dies obviously you can't carry an adult body out you need to put on a gurny what
00:31:34
do you do with a with a baby carry them out yeah they get carried out um it's
00:31:40
it's it's um yeah it's horrible but but but it's done in a in a in a in a nice
00:31:45
way in a sympathetic way but yeah there's no there's no option right so then you you go home from you go home
00:31:51
from work and then what you get drunk you get drunk you pissed off your head I was
00:31:56
thinking yeah get drunk maybe go for a run or have have a shower but it's like
00:32:01
none of it none of it's going to get rid of anything well so yeah and it depends
00:32:04
on the time of day as well you know all night but uh this was this was the ear I
00:32:09
remember it was an early shift and um I still had the shift to go and you know there's a whole lot of other things will
00:32:14
happen across that shift um but yeah that night you go home and you just you just hug your family harder than you
00:32:21
would normal normally right well that's something I didn't think about that's
00:32:25
something I I didn't did not think about you know you think that's going to be
00:32:28
the end of the shift and you know Lance this has been traumatic you go home now knock off
00:32:33
early no it's not like that man I've got such mad respect for the police job they
00:32:38
do I remember one one night one shift um I was it was an inspector then and so um I had all the guns in those
00:32:47
days you had all the guns in the boot of the car and you turn up with all the serious incidents and I went to this
00:32:53
terrible terrible job where a a young man had fallen off his Bel balcony of some floors up um and what his
00:33:00
grandmother had had washed the tiled floor and he was leaning on the hand rail and his feet went out and over he
00:33:08
went and um they were an Asian family and every time uh another family would turn up they'd go into this big meltdown
00:33:15
on crisis and blame each other and blame us and hit and you know uh it was horrible but then I got a call uh once
00:33:21
we got that sort of s I got a call oh there's somebody on the train tracks um
00:33:24
wanting to commit suicide um and you can you go there so I'm heading there and
00:33:30
next thinging a call comes in from ambulance saying uh ambulance are waiting outside this address this
00:33:36
mention of a knife they don't want to go in so I went uh you stand by and I'm
00:33:42
thinking [ __ ] which one um and then a good friend of mine who was at Christ negoti said I'll do that one I'll go to
00:33:51
that one to the train track one um because he's qualified crisis into noo shatter thanks mate and I went to the
00:33:57
one and so we got Ked up and I I got a carried a gun a firearm and we had two dog L we took one dog and and uh we went
00:34:06
through the door and there was just blood everywhere and this guy was lying on the bed with a he had his hand
00:34:11
bandaged up and in the suitcase beside him was this person head chopped up and uh and I looked and I
00:34:20
went and I don't remember seeing it my brain switched off so then we got all
00:34:26
that sorted out and um media want an interview so I've been to somebody falling off that heading to another job
00:34:35
go to this job taking the guy down by at night at gunpoint got all that sorted out right hi yeah no we've just found it
00:34:43
we just discovered a body in the house up there yeah yeah yeah that great and then you go back and do your paperwork
00:34:48
CU you got to do your paperwork so 2: in the morning I go home there was one shift uh drunk that night
00:34:57
I can see a pattern and I and I'm not no judgment I tell you what it works well
00:35:03
it probably doesn't right but but it doesn't until it doesn't it doesn't it
00:35:07
doesn't and so there's a series of these things that lead up to my demise so you
00:35:13
can see how all of these things when you don't deal with it and um I remember um
00:35:19
cops of slow learners but I remember having a uh we did a horrible homicide there was a a group and the detective
00:35:26
inspector then said um how about we uh I said I went to him I said Dom why don't
00:35:32
we go for a a bit of a debrief and you know get a a psychologist and or something we'll just do a team debrief
00:35:37
to help people he goes yeah well we could go and get pissed I went so what do you think he
00:35:44
said let's go and get pissed I okay cuz that's how it was dealt with in those
00:35:48
days yeah um and that's all we knew now it's a lot well it's mandatory now yeah
00:35:53
and so they've made it mandatory so you have to go so that's that's actually the
00:35:57
leverage that says to people I don't want to go but I have to it's mandatory well you don't have to
00:36:04
actually cuz you no one can make you but but but just by saying it's mandatory it
00:36:09
makes it so much easier for people to go yeah and suddenly everyone else is doing
00:36:11
it so there's not going to be everyone yeah yeah no no [ __ ] here yeah know
00:36:16
we all have to go oh those bloody police they don't look after us they're making
00:36:20
us go and really inside you're thinking thank goodness somebody's taking control
00:36:24
because I'm I'm 51 and the the only time I've seen dead body in my life is
00:36:28
probably um my Nana's made up body in a coffin open casket near lounge and you
00:36:32
guys are seeing you guys you guys are seeing yeah blood murder scenes car accidents just Grim stuff that that big
00:36:39
advertising campaign a while ago the get bit of work stories it was It was kind of mischievous in a way wasn't it no one
00:36:47
no one can set you up for for what you're going to see no one can and I'd
00:36:51
never seen a body before I went to police college and they they actually take you to Mory and you get to View and
00:36:58
view how they dress a body and um it's not until you yeah you get into the actual job and you see it in reality but
00:37:04
that's still that's still a sort of clinical environment right but when you
00:37:08
actually get to see it in real life in reality it's just it's heartbreaking and
00:37:13
you realize how fragile life is you know I so for a while I was the inquest sergeant and um we turn up on a Monday
00:37:21
morning and at Oakland morer and there would be 8 or 10 or 12 over the week just from over over the weekend of
00:37:29
people that are required to undergo for whatever reason um a a postmortem examination and they just lined
00:37:36
up um all with their opened up and all sitting ready to go for for the um pathologist to come in yeah and you are
00:37:44
the faces covered or no you Tred not to look at the faces I never looked at the face no the bodies intrigued me um the
00:37:52
mechanics of the bodies are fascinating how does it work what do you mean oh just just you know as you know when you
00:37:57
see plastic models of that's pulled apart that's what we look like that looks like that when they're dead
00:38:04
because there's no blood flowing so they're just yeah just um and they're
00:38:08
quite it's quite fascinating quite the makeup of of us is is incredible I find
00:38:13
it fascinating but just don't look at the face cuz if you look at the face there's a person that's somebody's son
00:38:19
and someone's dad and someone's yeah Someone's Child yeah yeah that breaks
00:38:24
you up yeah okay well I was get to Instagram question but since we're on the police stuff we might as well sit
00:38:30
here for a while and we'll get back to those later um by the time you you left
00:38:34
were you like a more or less compassionate person or more or less cynical like did you have an ability to
00:38:39
see the best in people or no absolutely cynical um everyone lies um and you never see the best in life you you you
00:38:48
those times that you're with your colleagues when you can let your head down and relax and not not have all
00:38:54
these personas at the time that should be encouraged more perhaps not with it like we used to do with the alcohol and
00:39:00
that's that's frowned upon now but we certainly need to have those times where
00:39:03
we're together as a team um and to talk about it and and dark humor is a is a is
00:39:09
a wonderful way of overcoming stuff laughing about it uh because it it just would it's a hellish job you know when
00:39:17
you when I think back I was asked by a a colleague when I was writing that first
00:39:22
book he said can you put something you know some of the good stories in there I said I can't remember any
00:39:28
I I was serious about I can't remember any time I can remember is we got called
00:39:32
out um somebody put their porridge into the uh on a night shift put the porridge
00:39:36
into the microwave turned it on and and hadn't realized how high they turned it
00:39:40
on and we got called out to a job come back and this it had blown the door off the microwave and there was porridge
00:39:45
splattered all around the the mill room that was funny cuz he had to clean it up well I
00:39:53
was going to yeah than that I can't remember much yeah maybe this is a redundant question then I was going to
00:39:58
ask you best and worst days on the job worse hard to imagine something more traumatic than the death of a baby my
00:40:05
yeah so that would be my worst day well yeah that would that was the worst day was the baby right so you give me
00:40:13
finding you know going to help a family who've lost their loved one an adult
00:40:18
orbe it or you know that one day of you know going to pull somebody out at gunpoint give me that day any day um
00:40:25
that whole heart string the whole connection with people um really does and you know if you've got kids you're
00:40:31
all thinking about them the whole time and so uh yeah I best days in the police um I know there were many but I just
00:40:40
can't remember them because they're overwhelmed with the negative stuff right and that's when you understand the
00:40:45
brain the brain has a negativity bias it's looking for danger to avoid it all
00:40:49
the time and so um I've had to go back there a number of times whether it's
00:40:55
writing the book or in the work I do now I often use my examples so my time of depression we've got this uh tool we've
00:41:01
developed now called the strength exercise of how to work through something and realize how far you've
00:41:07
actually come because you don't realize that and so I still get triggered by
00:41:11
some thoughts there but best day in the police I mean I it certainly wasn't the
00:41:17
day I left um I regretted that you know I didn't want to go but I needed to go
00:41:23
because it was my time um but yeah I just you there would be good days but they are I guess few and far between
00:41:33
because you're continually working at a high Pace see having read your read your book
00:41:40
I I would have thought the answer for bestand the job May something like um you know talking a 14year old boy down
00:41:45
from mway over pass or talking talking a girl down who was about to jump off the
00:41:50
Harbor Bridge or you know saving a kid uh through a phone conversation that was about to hang himself in a tree in a
00:41:55
park yeah they is they're just taking the boxes they a SC they leave a scar yeah um because of where I've been um I
00:42:06
would love to have not have done that but you you you were literally responsible for saving lives so that's
00:42:12
well it is I I remember I remember on one job that we had this guy chased me up a a driveway with a knife so
00:42:21
um M just came back to you that's when you when you sparked that one yeah CU
00:42:26
that was one he didn't even you didn't even mention but don't know if that was in the book I
00:42:32
no I think it might be um because it was it was I remember it being hilarious because both he and I were being chased
00:42:38
by a police dog the driveway so it was a long story short the guy was in the house um um spoiled sort of brat really
00:42:47
he was um when so when I turned up we had a a fresh new crisis negotiator who happened to be yelling back at the
00:42:55
person and I went can't be good sh we don't yell we're negotiators so managed to convince that
00:43:03
there was a whole whole new Dy um so I I said you come to the front door and you
00:43:08
you can sit get a chair sit down I'll sit down here in a chair quite some distance away probably I don't know 3 4
00:43:16
met away you don't come outside there and I don't come in and we talk and he I
00:43:20
said you can keep the knife okay so I said but one one re one one little warning there is a dog there's a police
00:43:28
dog here uh and if you come out I'm going to run away and the dog will get you just just letting you know okay and
00:43:37
so and it got was going quite well and then for some reason he just went off [ __ ] it and he just threw the chair back
00:43:44
and he came running at me with a knife and I just [ __ ] myself and I took off and because I'm reasonably fit I ran
00:43:52
and I'd love to have seen somebody film it because it was me in the front him
00:43:57
chasing me with a knife and I could hear these dogs they don't make a noise when they're running
00:44:04
but like you can hear the the whole way back and I thought and all I heard was Rous and I thought he's that dog handle
00:44:14
is not still hanging onto the Rope now in the back of my mind I know that police dogs can't tell a good
00:44:21
person from a bad person they go for the person with the biggest sweat and and ner and the smell of fear that would
00:44:29
have been me your honor and I went [ __ ] and so I looked and there was a fence a wooden fence and
00:44:40
look D it must have been I don't know about that high above my head I jumped I
00:44:45
know I know I did it like the PCT you go over the big fence and I just grabbed it
00:44:49
reached over the top and pulled myself over and then all I he I went that was close hell yeah so um
00:44:57
so I got out I got back over the fence and I walked up the end of the driveway and uh he's sitting down he's got this
00:45:04
big bandage on his leg and I just said see carried on and drove off into the sunset never said a word to him see um
00:45:14
and yeah I mean I I I shouldn't look back on fondness with that but but it was just that whole Keystone Cops
00:45:22
laughter of I was just thinking that must have looked so funny even from the dog in the dog been handle was probably
00:45:27
wet himself thinking holy hell [ __ ] that guy can run I'm not taking him on on a
00:45:33
in a race how um yeah I mean you're still married you've only been married
00:45:39
once how did you like only once yeah how did how did you keep your marriage together through this career cuz it's
00:45:44
like um you had so many roles with so much responsibility so much time away from home so much pressure my wife's
00:45:51
special she's a special person um she had the ability to um ignore me when I
00:45:57
need to be ignored um um she didn't really know I was having going through depression she knew I was in a really
00:46:04
bad place and going through some bad stuff but didn't know what and so you know that whole inquisitive stuff that
00:46:10
goes on um and and in hindsight I probably could have but how can you how can you go home and tell your parents
00:46:16
your parents your wife your partner and even your kids are likely to hear about what you do during the day and the
00:46:24
reason I say parents is that that some people in the police do have you know parents they live with their parents to
00:46:29
how can you go home and tell them about that and for them to understand because all they'll probably say is oh you know
00:46:36
you you'll get over this this is just a glitch you know you know but look at
00:46:39
what good you're doing that's all you know we that's that's it's well- meaning
00:46:45
but it's the wrong thing to say it's so tell me what that was like is what you should say so what was that
00:46:52
like at the time how scared were you I could not do that that's what you should
00:46:57
say to somebody what was it like for you because I don't know I know what it was
00:47:02
like for me but it'll be different for each of us so if you could just say to
00:47:05
somebody so what was that like how did you feel what was going through your head holy [ __ ] is there something I can
00:47:12
get for you what do you need right now nothing just let's just sit here then that's what we need but but people
00:47:21
well meaning don't don't don't understand that they think you want help
00:47:26
we're wired to help people don't help people help people helps by putting it
00:47:30
back on them giving them some IDE some some so just like you did then you said some three of these things about you
00:47:39
know saving this person's life I would have liked to have said that but they
00:47:42
still leave a mark they still leave a scar what if the worst happened was it a skill or was it luck
00:47:50
that got me through that but that triggered something else about that person who was in the house not wanting
00:47:56
to but wanting to hurt other people and that triggered that little thing so you did exactly what you're supposed to do
00:48:02
right but you probably didn't realize it m but no doubt because you've been
00:48:06
through uh something yourself yeah I I'd say from um you might might because you
00:48:11
look for like what good can come out of these things cuz um you're going through like
00:48:15
mental health issues and depression it's [ __ ] horrible yeah like you just you
00:48:19
life just seems black and white things just seem dull but if if I look for the the silver lining of it the good that
00:48:24
came out of it it probably made me more compassionate person yeah if someone snaps at me or is angry like I I I
00:48:31
immediately now think oh I wonder what they've got going on yeah there was irrational reaction on their
00:48:36
part hting people hurting people hurt people without realizing it yeah so I probably needed to be a bit more
00:48:42
compassionate I think that's what depression gave me what about you yeah same same um I realize now that I'm U
00:48:48
more empathic so more understanding of others uh more caring of others uh still got that little bit of um selfishness
00:48:57
not selfishness I guess look at me self-centeredness when you know when you're up on stage doing a keynote uh
00:49:03
it's a euphoric feeling when you know that people are listening to every word
00:49:07
when the whole room goes quiet I used to think that I wasn't doing a great job
00:49:12
but when the whole room and and you walk across the stage and their eyes are like
00:49:15
this following you it's it's a euphoric feeling it's like wow they actually
00:49:21
listening to what I have to say and and you know because we all have a a strong and a critic but also have an impostor
00:49:27
and us all of us are on different parts and you know I've got a bit of both and
00:49:31
the imposters thinking you know you're not really qualified to do this job still even though I've got a masters and
00:49:38
two diplomas doing a third one to three books you know you're still not qualified enough are you no I'm not uh
00:49:44
and so um yeah it is it is kind of like that so uh I I guess I've I've I
00:49:51
realized that I always was I used to think it was a sympathetic person and and and my son has the same trait I
00:49:58
remember him coming home from school once saying he was crying I said what's
00:50:02
wrong mate he said oh there was a cat outside a house meowing and I didn't know where it lived and I thought it
00:50:07
must have been lost I mean that's a beautiful thing for a young man to say right young boy to say and so I knew he
00:50:14
had that same that's the sort of feeling that I have and so people like us are
00:50:19
susceptible to depression because we take on other people's emotions and that's what we have to be
00:50:26
careful of yeah so the the keynote stuff you do now um yeah I'm sure it gives you a bit of a
00:50:32
rush bit of an adrenaline kick but does um does does anything match up to you know the adrenaline kick from your past
00:50:39
life you know what I mean like the the rush of saving someone's life and oh yeah I think it does I really do I I
00:50:49
I'd love the feeling of taking uh somebody to the ambulance right from that have just saved off the bridge take
00:50:56
got off the bridge it's a great feeling um but then I always thought well youve
00:51:03
you've managed to escape with another one another safe one you know without really feeling that um and so um yeah
00:51:12
for me it's I I get a wonderful Rush when I when I have these this amazing feedback come through afterwards I heard
00:51:19
you talking the other night and and I remember in in vagle I did a keynote in in vagle and this um in those days I
00:51:26
used to do a a quite a a funny sort of um presentation now where it's more informative lots of humor in there um
00:51:35
but this was mainly humor and he he wrote to me the next day and said I was in a bad place when I came to
00:51:42
see you I've been unwell I've been I was suicidal the night before you've never
00:51:46
made me laugh so hard in my life thank you for saving my life just like that and that's what
00:51:52
keeps me going where are the laughs where are the laughs in you Keynote well it's lots of lots of funny things
00:51:58
that you that we think that we're the only ones but in those days I used to talk about how we poo so you can
00:52:05
tell you can tell um when you are not in a good place uh you've got too much um
00:52:12
cortisol build up is when you wake up in the morning you have the shits so it's adrenaline and cortisol
00:52:17
it's the cortisol that comes out so two ways cortisol comes out of your system
00:52:20
one is exercise and the other one is it comes out naturally as shits and so I'd
00:52:24
talk about why is there always always corn in our [ __ ] I don't even I don't
00:52:30
even eat corn but there's always corn in it what is that why do peanuts come out
00:52:35
whole I I I I know I know I I know you look don't you you all look and it's
00:52:42
through the and theyd end up laughing but that was because I was going into those in those days doing a lot of real
00:52:48
serious stuff around um suicide so suicide intervention but certainly postvention because postvention is what
00:52:56
we don't do enough of we can do a lot of prevention fantastic we can do a lot of
00:53:03
intervention okay but what about after you failed to kill yourself now what no one does that so I go there and
00:53:12
I talk about how to restart your life and in fact the work I do these days is mainly based on that but just presented
00:53:19
in a different way of how to get through life's crap at the moment with what
00:53:23
we've been going through since since 2020 well how how does that look for people that have a failed attempt oh
00:53:29
well they failed they can't even they failed at life and then they can't even
00:53:33
kill themselves it's a double failure but do you have like um a euphoric moment where it's like I survived you
00:53:38
know oh my God I survived I'm lucky to be here it wasn't meant to be not at the
00:53:42
time no um well did you have that I never attempted I never think so I never I never attempted but had ideations but
00:53:50
was there ever a moment where you thought gee I'm glad that um I didn't get any worse yes yeah yeah so I haven't
00:53:57
had that but that might be because I just move on I just kind of keep moving forward um I I've I'm absolutely pleased
00:54:08
that I'm still here yes you know it wasn't a moment where I went oh thank
00:54:13
goodness for that no I don't I don't remember an actual Awakening of a wow I'm so pleased
00:54:21
um but I think that's my makeup yeah I think that's my brain the way it is
00:54:27
life has been one continuous challenge for me for for a number of reasons um and you know it starts with the parents
00:54:34
and then it moves on from there so both parents military well you can imagine the sort of discipline that we had at
00:54:40
around home and some of the struggles that so that sort of sets you up with first thousand days and all that sort of
00:54:46
thing um not that I didn't have a bad childhood don't ever get me wrong there
00:54:50
but it was quite disciplined sound it was very very St like by today's by today's um
00:54:57
yeah yeah hugely strict no no we not abusive just just really strict you know if you put one foot out of line there
00:55:03
was a whack coming or was a web belt coming there was something you know there was there was a a repercussion for
00:55:08
that that's what I mean by that uh and we know that that's completely the wrong
00:55:13
way to do things right it hardened you it made you worse yeah well there's a
00:55:16
story in your book where you you steal some money from school and you get sent home and you Dad gives you a whack on
00:55:21
the face and then you have to go back to school with a bruised face to apologize
00:55:24
and yeah you think about what would happen now like the school would handle it differently
00:55:29
the police would be involved and your dad would be in the most trouble out of anyone yeah that's true that's true yeah
00:55:34
it doesn't happen like that and and uh did that work well you know people say
00:55:39
Well it worked look at you now no it didn't work it made me worse and I'll
00:55:43
tell you it made me worse yeah so um am I a better person for the the the thing that made me a better person without a
00:55:51
doubt is going through that that whole trouble of that depression and that whole trauma uh because I had to have a
00:55:58
deep look at myself and really focus on who do you want to be who do you want do
00:56:05
you want to be that person or you want to be somebody different someone new and so that's how I worked on it yeah and
00:56:11
ongoing yeah oh I think that's an exciting thing though way like I'm I'm
00:56:15
I'm 51 now when I was like 20 or 30 I would have thought you know someone that's 51 has it all 51 I can tell you
00:56:22
look 66 thank you the flattery Society do I mean this is Fitness right yeah completely Fitness for you and I we're
00:56:30
both fit people yeah I I got friends my age and they're like oh it's an old age
00:56:35
thing you know because they've got the sword joints whatever I'm like no that's
00:56:38
negligence like you need to yeah well I got asked um recently um do you get sore
00:56:44
aches and pains you know because you're so fit I said yeah you get aches and
00:56:47
pains every day because I'm fit because that's how I stay fit it causes aches
00:56:51
and pains so you're going to have aches and pains either way it's better to have
00:56:54
aches and pains that you go oo GE I pulled that oh that's that feels good today rather than a I can't move yeah
00:57:02
it's like choosing your hard a like hard Choice Easy Life Easy Choice hard life
00:57:07
hey so um so some of your jobs in the police so um you were in the um police negotiations team um one week training
00:57:15
for that uh no well it was a continuous seven days yeah s days so we changed it to 10 so I changed it to two weeks yeah
00:57:24
that doesn't seem like a lot of you learn I know and it was lots of videos it was weird i' forgotten about that too
00:57:32
cuz I've never read my book so you get um yeah that's right it was so police
00:57:37
negotiations um in a in a nutshell uh you you're dealing with the sad The Bad
00:57:42
and The Mad so sad depressed people y mad people who are they're schizophrenic
00:57:48
or they're yeah yeah yep yep going through psychosis and bad so criminals yeah okay yeah right like the like the
00:57:56
hostage situations or the yeah mull or barricaded criminals yeah okay and you you spent 13 years on that role as a
00:58:03
negotiator and amongst doing other roles in the police what makes a good negotiator someone who can
00:58:08
listen and someone who can talk naturally um when we go Tri ended up running the courses and uh we have to
00:58:16
beat the cop out of the cop when they become a noo shatter don't do the question answer question answer it's
00:58:22
what do you mean it's so tell me what's happened you've got to now now become
00:58:26
the listener not the talker as a cop you learn to talk you learn to steare you learn to guide you learn to get as much
00:58:33
information as possible in the shortest possible time and move on reverse it and
00:58:38
that's so hard to do uh but it's how do you get the best how do you get someone
00:58:43
to talk and so that's the skills and there's an acronym called more pies and
00:58:47
it's a like it's a way of naturally going through a natural rhythm of how to
00:58:52
get somebody to talk um you know and to get and to get the information out two ears one mouth yeah it's a real skill to
00:59:00
do yeah yeah but intent listening is one thing but then you have to say the right
00:59:04
things don't you you you do and that's the problem so the one thing you have to keep and this
00:59:11
is the hardest thing to teach people is what are you trying to achieve because when we show the techniques often times
00:59:19
they're just trying to tickle the boxes I've asked open questions I've had some
00:59:23
minimal encourages I've done one reflecting it's no what's the point of
00:59:28
this and so whenever we we uh we whenever I was in charge of the negotiations at the time it was always
00:59:34
so what's the aim here get everybody out safe okay good that's that's a
00:59:39
barricaded criminal what about a somebody to get them off the bridge and that's your aim so how can you do that
00:59:44
and by breaking it down into small little chunks so how can I get that person just to put one leg or even just
00:59:50
to get them to turn around and look at me rather than look down at the ground how can I get them just to to put one
00:59:56
arm over how can I get them to put one leg over and often times I'd say look if you
01:00:02
come back over just sit there and I'll come and sit beside you how's that and
01:00:07
that would be the way that I'd get somebody rather than say come on jump in the car whereas I I recall a senior
01:00:13
Sergeant who he was renowned for this he was just the the worst guy you could ever send to a suicide
01:00:21
intervention a Harbor Bridge um so we're waiting for the the day I'm on my way
01:00:26
there and um I I get to the the cordon and I said say where is he said is is it the Central police station now the
01:00:33
senior Sergeant picked him up I said what he said oh he said come on get in the car let's go and have a coffee the
01:00:40
guy did come over the bridge jump in the car they went a cup of coffee he W even
01:00:44
train for it because you just don't know right so so sometimes you can have the
01:00:48
best negotiators and other times that you can just have somebody that just knows people this this might be hard for
01:00:54
you to answer but um what made you so good I don't know that I was that good I
01:01:01
think I was probably methodical which helped me but being having having been in that position and
01:01:08
being able to think to people uh and I a couple of times I've said it I've been
01:01:13
where you are and it's not nice is it what's it like for you and that just you see them they look
01:01:21
up and they look into your eyes they can tell you can look into people's eyes and
01:01:24
you can tell right you know they've been there and so that's that helped a hell of a lot and
01:01:31
look at me now Look at me now there was one negotiation I did with with a guy who
01:01:36
was um holding a knife to his stomach and he had the the knife handle on the steering wheel and he was pulling it so
01:01:43
it would going to a stomach and he was about to be arrested and the worst thing was the cops that were about to arrest
01:01:48
him uh to detectives I was standing behind me and I'm like can you go just off
01:01:57
um might been a job here and and cuz it I remember it was with the sun it was summertime and I I haven't day it was
01:02:04
yeah during the day uh that turned up to arrest him and he jumped in his car and
01:02:08
driven off and driven to this place um in Browns Bay at a car park at the tennis club and um so they turned up
01:02:14
there and they had them cornered but obviously they had the Firearms they didn't want to go on cuz he said I've
01:02:19
got a knife here and I've got a knif you come close I'm going to kill myself so I
01:02:23
first thing that happened I went up to him and I said um he said I don't you
01:02:26
come any close closer because I'll I'll kill myself mate you got a knife I'm
01:02:31
coming anywhere near you and his face was like he's like really I'm not going to get I'm going
01:02:39
home tonight don't about you this was going under my head you know I'm eting
01:02:42
home tonight I'm not a hero um and but how do you convince somebody who's being
01:02:47
arrested for sexually abusing his kids who were his hook that kept him alive and so you have have to really think on
01:02:56
your feet and uh I remember saying to him well you are going to go to jail there's
01:03:05
no way around this you love your kids um you want to be there for your kids you want to make
01:03:12
amends yes yes yeah yeah yeah right so the only way to do that is to go to jail and get help and you will get help for
01:03:17
it and that's what you have to do that's the way you can make up to them and it
01:03:22
just was and he went really but he couldn't get out of the car because of the
01:03:27
media uh they wanted to get a photo of them and you know and cameras they TV had TV cameras it was a c contingent so
01:03:34
I said look how about this you get out the car we'll sit beside your car facing
01:03:38
that way so they can't see you and we'll just sit and talk goes yeah yeah okay
01:03:43
and he sat down and then he says no I'm all good I don't want to sit here
01:03:47
anymore so I just called the detectives over and they arrested them and took him
01:03:51
away so you really do have to think on your feet pretty quickly um if this happens you know if I say this
01:03:57
what what will it do there's no right or wrong but it's just being personable
01:04:01
just being genuine just being you yeah that's the biggest thing I can say yeah
01:04:05
because one of the one of the um pillars is you're not allowed to lie right so
01:04:09
you can't say okay it'll be we won't you won't go to jail no you're not yeah it's
01:04:14
the only time I've ever lied is when somebody's going through psychosis um you have to buy into their
01:04:22
lie to um to get get them into the car cuz they know where they're going even
01:04:28
in the back of their mind they know where they're going and people in psychosis are so hard to to talk well
01:04:34
you don't talk with them you listen to them and they just and they end up talking so much they end up with the dry
01:04:41
um saliva around there they just talk and you can see the white in their their mouth or it's that's what that you know
01:04:45
they call it frothing but it's not it's just the the saliva all dry um and
01:04:50
that's the only time I'd ever say look come on let's just get in the car where
01:04:54
do you want to go okay let's go there that's the only time I've ever had
01:04:57
because then I I know that once they're in the car they'll see where we're going
01:05:01
and then they just fade a comply they they really do they just go oh yes are we going to the police station aren't we
01:05:07
yes we are because you need help you haven't been taking your medication and
01:05:11
so that um but no if you because the risk is if you lie to somebody you're going to be back with them again so as
01:05:20
soon as you turn up you might as well just walk away because if you've lied to
01:05:24
them they'll remember that and a lot of these people are come come back again and again not just in suicide
01:05:30
but also criminals you know they they'll they'll be cornered in the house cuz
01:05:33
that's what they know so two or three times you can be talking to a person within you know four or five years you
01:05:39
can talk to two or three times same position same nothing's changed you know
01:05:42
here he is again Li Lance yeah so you said I wasn't going to jail so that's it right so the only time
01:05:50
that we could have I was asked to lie was uh in was with George Baker now George Baker
01:05:56
um killed Liam Ashley in the back of a prison van he strangled him and every year on the anniversary of that that
01:06:03
death he would um go a little crazy OB you know well obviously it's guilt but
01:06:09
they don't know it as guilt because they he's um um not narcissist but he's got a
01:06:15
real almost um I don't know he's he's he's way off the end of of every Spectrum you could ever see on
01:06:24
so he's just got no emotional connection with anything but their guilt still
01:06:28
there and so um the prison can't they they had the prison locked down and you
01:06:33
can't aede to somebody's request otherwise it'll happen again and again
01:06:37
again so I said well I can't lie but I can get somebody else to lie on your behalf yes so this was um yeah he had
01:06:44
like a like an elderly so he went and kidnapped an inmate and held him hostage and he said at
01:06:49
9:30 I think it was 9:30 for memory 9:30 um you'll know the answer and so we were
01:06:55
able to go back through his file and it was at 9:30 that he got arrested off for murdering murdering
01:07:03
yeah that night and so what's significance there well we got to get him out of there before
01:07:08
9:30 because either he's going to take that person or he's going to kill
01:07:12
himself and so um there was a guy there who had uh been doing some negotiating with him and I mean inmates prisoners
01:07:22
can see can smell cops you you walk through the prison all year is that's original come on you had years years in
01:07:32
this cage to think that's the best you can do oink oink give me a break so what's um yeah what's that like going
01:07:39
into um a place like Pim This was um is this DB block the yes it used to be called DB block now they've got a name
01:07:45
for it now but it's the most uh highrisk so there was people in there like gely
01:07:50
head his leg shot off in in Christ Church there was all these really bad murder is and really you know high risk
01:07:58
um some of them actually shouldn't be there they should be in an institution
01:08:02
because they should be getting help because that's just completely you know mad yeah it's the worst of the
01:08:07
worst yeah he was there gr Burton the guy that Burton was there there was they were all there there was a whole lot of
01:08:14
them they were just the worst of um so we managed to get uh they can so I can't
01:08:19
do it I turned up I looked and went uh and so I role played a helper an assistant and and was was helping The
01:08:25
Negotiator and so they lied uh on their behalf and then they end up smashing them to the ground got him open the door
01:08:32
up what did he want he wanted to go to B Block which is a less secure facility yeah as if that's going to happen M bro
01:08:39
you're proving right now why when you you're an idiot but when you think of
01:08:44
what they don't know was there was the the prison so they have a team called
01:08:48
ACR which is avanced K and restraint so they have shields uh and there's just
01:08:53
one Squad of them so they they can put these squads together and and go into an entire prison and lock it down that's
01:08:59
fantastic the way do it so there's uh two Shields at the front and there's a
01:09:04
couple of with the round Shields at the back and two people in the middle and then uh a team leader and so my thumbs
01:09:09
up was they were going to go through the door and my thumbs down was the STG they're going to try and taser then they
01:09:16
they'll try the the bag that they've got a big um bean bag or he's going to
01:09:23
be um stopped M or like a ban bag gun yeah they got a bing bag gun or or the ultimate you know the the being shot and
01:09:32
um so luckily for me it was um it was that he managed to get him to to start taking cuz he' barricade and jammed the
01:09:40
lock up he started to pull it down so I just looked across and I went thumbs up right now the guy that was there
01:09:48
happened to be there by accident I'd been working with him for four years I used to go to their ACR courses and he
01:09:54
was a good good M of M right and he's ging them all up going just yours your
01:09:59
time to get it your time to win this is what we trained for this is and he got them so GED up they nearly
01:10:09
rushed wait and then then I went and they come around the corner and just I mean you
01:10:16
can't have it but as soon as they took him down you know but terrible thing to
01:10:20
do because they broke his nose and M him he was screaming like the whole prison went quiet m M dead you could literally
01:10:27
hear a pin drop you could hear nothing just silence everybody just stopped and it was just like that just
01:10:35
this whole it was eerie but when you walk into a place like that you can smell fear you the whole prisons aren't
01:10:44
good places you smell fear just fear testosterone you can smell it it's a sweet sickly smell there is that much
01:10:55
fear in prison it's a sweet sickly smell you can inside every one of those people
01:11:00
as a as a young child MH trying to get out right literally and figuratively um and so it's not the place to have them
01:11:07
because fear breeds [Music] fear we need like someone like George bely absolutely 100% but in a different
01:11:17
way not lock down the way we've got them locked down so you look at the Scandinavian countries way way different
01:11:24
it's still like home where they're locked in it's still they're still
01:11:28
treated with some form of dignity uh and their reci rate is was really low that they their success with
01:11:36
having um because of a completely different style is amazing it's quite funny like before um before my own
01:11:42
mental health struggles I was probably more like rightwing I would have been like nah
01:11:46
Lo me too yeah no good um but now it's like well you know eventually most of
01:11:52
these people are going to come out so you you know we want to see some sort of result or some sort of out I've met some
01:11:58
wonderful people that we EX in fact I I just bought a book the other day the guy
01:12:02
was just sitting um up at Roa at the shops and he's just sitting and he's
01:12:07
just got some books beside him I said oh like I said I Wake Them walked up to him
01:12:11
and shook his hand hey you going what are you up to goes I just just wrote a book here I oh did you I said are these
01:12:17
for sale yeah I'll buy one and he was an ex gang member and a very senior gang
01:12:21
member you had the full full facial and had everything um and he said yeah sometimes you know we
01:12:28
takes us a long time to learn and that's what a beautiful thing to say so they need to write a book and
01:12:35
to tell these people young people don't because the road's not worth it the
01:12:39
road's not worth it yeah but what's what's it like for you being face to
01:12:43
face with someone that you that you know is a like a a real nasty piece of work like a George
01:12:48
Baker I I'd still be I'd still be fearful of George Baker um he's not to
01:12:53
be trusted is he no that you he will he should never be let out there's some
01:12:58
people you must never let out but the system uh will let them down by letting them out and the system will let us down
01:13:06
by letting them out um yeah there's there's a few people like that like the
01:13:11
bows they must never ever get out they should be put in an institution where they get as much support as they can for
01:13:15
the rest of their life but yeah there's some very very bad people and it's it's
01:13:19
been done to them both those cases you mentioned but that was done to them as children that caused that thing to
01:13:25
happen to them yeah so it's not their fault right so but it's very hard to say
01:13:29
that but it's not their fault they were made that way yeah the old me would have
01:13:33
been like well because that was their upbring they should know not to do that to other people but I understand now
01:13:38
that's not how it works well I could tell you a story about um one of them and I won't tell you which one who was
01:13:43
put in a 44 gallon drum with the lid put on that bashed with a stick every time they were naughty in the darkness and it
01:13:50
so what would that cause it's heartbreaking that's just heartbreaking yeah and I I got asked
01:13:56
once confidentially by um by uh the crown cister one day said what can we do about
01:14:04
these people I said we'll kill their parents first because they did it and he said
01:14:10
you can't say that just did I just did let's start with that yeah so they you
01:14:15
know so they won't have any more influence on them and then let's start with the with working on the person in
01:14:20
front of us um one thing just looking back to something we were talk about before the
01:14:26
you the the dad in the car with the knife at the beach that had been um molesting his own
01:14:31
children so you you know your job your role there as a negotiator like how how are you able to find any sort of
01:14:37
compassion with that sort of person um looking forward to the future so very hard to do when you got
01:14:45
your own kids and you think what is wrong with you you know but but understanding that it's something that
01:14:51
it's intergenerational you're just you're not not born it you're not you're not born
01:14:57
with that Gene you might have we're all born with genetic dispositions but we're
01:15:00
not born and we have the gene but they have to be activated and so what activated that Gene and that person
01:15:07
that's what I hold on to that inside there may be a good person inside there
01:15:13
might be a good person and let's hold on to that and let's see if we can give
01:15:18
them an opportunity yes they've probably well they have destroyed two lives um um
01:15:25
and so we've got to start somewhere so start with this person they're going to
01:15:29
go to jail so that's their punishment right and then they get some help while
01:15:33
they're in there now we have to also wrap around the children but that's not
01:15:39
what's being done we aren't spending enough time on the victims these days of
01:15:42
wrapping around the oh that's all good they're okay now because we've got a
01:15:45
prosecution so they'll be feeling good it's a bit like the postvention right
01:15:49
and suicide oh they've survived that suicide attempt so they're all good now
01:15:54
yeah they made it no no we're not we haven't got enough wraparound services
01:15:58
for for people that need help so the um The napia Siege would it be fair to say that this is like career
01:16:08
defining would you say yeah I feel like it's pretty significance this is 15 years ago it was it was the probably the
01:16:14
was biggest in my career but biggest that um in fact the person my predecessor would have been his biggest
01:16:21
as well he said so hopefully it'll never repeat itself again but yes it was a it
01:16:27
was a it was a matter of bringing um every skill we all had so we brought in I think four maybe five teams yeah every
01:16:35
sko that we could man manage to get that resolved so um just a a quick recap and
01:16:41
correct me if I get anything wrong it's a guy called Yan molo who was growing
01:16:43
some cannabis in his house had a a a massive massive supply of weapons um police came to do a check presumably
01:16:51
because of the smell of cannabis and he just saw the Red Mist shot a cop shot his neighbor who tried to intervene in
01:16:56
the league y shot another cop yeah shot it right yeah shot shot and killed one cop and then shot another cop and then I
01:17:02
think probably another two and then his neighbor and then barricaded himself in his house taking shots at and then yeah
01:17:08
he had um I think they got 14 or 15 weapons all had been modified in some way to become automatic weapons and he
01:17:14
was just firing willy-nilly into the into the neighborhood so he was ready for a fight wasn't he he was he was
01:17:19
ready and he had some military training um as well which made it worse and he'
01:17:23
put he made it well know that booby traps around the property um and that was to keep gang members away because he
01:17:29
was the gangs controlled in Orcs Bay they controlled the the drugs and he was selling and so yeah there was a big fear
01:17:36
there for him of that and that's why he did that very difficult uh to get through to him um and that's the first
01:17:43
time I've ever used I I just fairly recently come back from the FBI negotiators course in quano and uh they
01:17:51
talked about um uh oh goodness me they um in Texas they had that uh the wo Waco right yeah
01:18:01
they'd come back from there and I I I remember reading in there that some part
01:18:05
of it they used a family member to try and engage and so that sort of put that little spark into my mind of maybe we
01:18:13
could use his partner to help break through we did in the end yeah because you're you're ruled up until that point
01:18:19
was not to involve a family member because um it gives them opportunity to say goodbye opportunity say goodbye and
01:18:25
yeah to end it all that's why you never bring them you know somebody who's
01:18:27
suicidal or can we bring somebody along you get my mom here you think oh okay we'll get the mom and they go this is
01:18:32
for you and off they go um so we bring them to the scene but we debrief them and so we got uh we got her to we said
01:18:41
this is what we want to say put it into a text message and so how would you say that and then she would say what we were
01:18:49
saying but in her own words and send it to them back and forth what we didn't
01:18:52
know was that there was another an next part of his was also sending other ones you know kill yourself you're loser so
01:18:58
we're up against that but didn't know it um and so in the end we put her Adell on
01:19:04
on the phone and um because he was was a a risk willing to take we'd be given a
01:19:10
tight time frame if it doesn't end by here we're going in yeah cuz this been
01:19:16
on for so long he yeah well it was was it was over 12 hours of holding the town at Ransom so the whole town because he
01:19:21
had high powerered rifles he could shoot from the Hospital Hill across into into
01:19:26
the city so the whole town was basically being held hostage yeah and it gets to the point where it becomes such a big
01:19:32
Nationwide story you got politicians then you got oh well they turned up well that was great yeah awesome had the
01:19:37
Deputy Commissioner come through hi here you go you need that like a ho the head when
01:19:43
you're thinking so this thing kicks off and you get flowing down from ockland to
01:19:46
nap and westpack helicopter um so are are you reading notes on the way down are you briefed on the way down you you
01:19:54
get down there i' already had a number of briefings in the morning and on the
01:19:58
way down um I had in my mind because P had just come on the scene that was quite rampant at that point and um again
01:20:06
I guess I could joke about it um I I said to the so there was there was myself there was the STG members we had
01:20:12
two helicopters there there was police helicopter and the wispack by the time we got there there was military planes
01:20:17
helicopters it was just like a war zone time we landed and I remember saying oh this all all be over by 10 we'll be home
01:20:23
out of here soon a bit M maletic consequently things didn't go as well as I thought so um and and it went on a bit
01:20:37
longer than I thought yeah yeah yeah so so at the conclusion conclusion of that he ended up um end up taking his own
01:20:43
life yeah um yeah how you it would have been good to have him hold to account well you
01:20:48
feel responsible for it I had to go and have some serious counseling after that because you do feel responsible and it
01:20:54
does take some time to work through we're responsible for yeah and people will say yeah but he deserved it well no
01:20:59
the the goal is to get everybody out and I wanted to get him out to hold him to account so he could see what he'd done
01:21:05
so he could feel the pain of everybody else so he could be punished and maybe rehabilitated but
01:21:12
certainly be punished for all that and so um you know we have to be held to account for our for our sins and so that
01:21:19
would have been the time when he took his life it did take I didn't sleep much
01:21:22
that night I have to say and then for the next couple nights and then I had to go and get some some psychological
01:21:26
support just to to work through the process of this is why it happened this is how it happened and here's the
01:21:34
outcome of it and I remember um when the STG came back in after getting into the
01:21:39
house and finding him dead uh coming back and one of them just said to me if we'd gone through that door there'd be
01:21:45
more of us dead because of the way he'd set the house up yes and he it was his
01:21:49
way of saying thank you Lance for what you did yes so was the part of you like at the conclusion of that that you
01:21:56
you feel like you failed oh you feel like a failure well the well the idea is to get everyone goes home safe no matter
01:22:01
who they are everyone and that's the number one aim of Crisis negotiating everyone goes home it's it's not like
01:22:09
you see on TV how can you we did that we were asked to encourage him to come towards the window because at that point
01:22:14
it was at such a dangerous stage that that was our role so he could be shot um but then a as the time went on the
01:22:23
urgency waned and so therefore legal opinion from headquarters says no the urgency is not there anymore so it's now
01:22:33
arrest so was the wrong call to put his patterner on the phone no it was the right call I still say it today it was
01:22:39
the right call it was his choice ultimately just like we talked about at the very start going back to the start
01:22:42
it's their choice so his choice was I can either come out and suffer the consequences or I can take my I can end
01:22:52
it all here and so he choose option be yeah it's funny so that was well it's
01:22:58
not funny at all actually but that was 15 years ago and I think one of his one of his um lines in his final
01:23:03
conversation to his partner was he didn't want to spend 15 years you locked up in a cage and uh yeah had he done
01:23:09
that had yeah probably be coming close now to having a meeting with the parole board yeah yeah yeah so I mean that's
01:23:15
that's the thing about life right we just don't know what's going to be in
01:23:17
front of us and then we can work through some things here for sure what was some
01:23:20
of the hindsight learnings from that scenario um well the biggest one was um never to put the person on and uh and to
01:23:28
record it so that was and I got that from a guy from Texas um from my FBI course the guy from Texas was everything
01:23:36
happens in Texas he's got some great videos about his negotiation time but he said uh we
01:23:41
always record their voice so they can't say goodbye so that's one of now the new
01:23:48
protocols as you record the person the loved one saying please come out darling I you know I'm here for you you know
01:23:53
I'll be here right to the end where through this we'll get through it together and you do it as a recording so
01:23:57
they can't say goodbye it's it's funny that CU you think hearing if you're in that state
01:24:02
hearing a partner's voice encouraging you to come out would be I don't know I
01:24:07
maybe I'm thinking from a rational point of thinking Yeah well yeah he was in
01:24:09
crisis right so very rare crisis plus his brother had committed suicide I think about a year earlier
01:24:15
yeah um yeah another one of your your massive jobs in the police was um you in charge
01:24:21
of the uh 111 Northern Communication Center uh we was in charge of the Staffing of it yeah so looking after the
01:24:28
staff as in um their training their well the recruitment it end up being recruitment training and then the
01:24:34
ongoing support that they needed yeah was that like hectic job oh hell of a job there was 300 and something just in
01:24:40
the ockland uh let alone then taking over the responsibility for we re changed the recruitment process um for
01:24:49
it um but yeah no it was a it was a fascinating job because I was also not only there to help part of the role was
01:24:56
also there to um hold people to account so you were both uh the the the person who did the hugging and the
01:25:04
person who did the the the telling off what sort of what's what's an average day like know like that well if
01:25:13
if you're on the floor um you're you're running from job to job to job uh
01:25:17
because as the inspector you you must be uh if it's a if it's a Firearms job if
01:25:23
it's a Pursuit you must stand next to the or sit next to the the the um dispatcher and listen and if sometimes
01:25:31
turn on and go abandoned pursuit or this is now going to another stage or uh you
01:25:36
have control so you've got that whole overall control uh it's the worst job
01:25:40
because you're not there you can't see you believe you have everything's done
01:25:43
by sight everything's done by um something by site by watching a map and where they put the little icons and then
01:25:49
hearing and you're listening for things but that's it and you're in charge
01:25:54
so it's a hell of a hell of a responsibility that you don't get trained for you're just there you just
01:26:00
learn on the job you just learn on the job what's this button for was my what's
01:26:05
my what's my catch cry what does this button do and all I hear inspector don't
01:26:11
touch it yeah well that must make um this next part of your career seem like um a little bit of fun in comparison I
01:26:19
don't know maybe I'm completely wrong but the vi PP stuff oh the vs yeah
01:26:22
what's that a very important person protection Squad yeah um so you were working with um Helen Clark as prime
01:26:28
minister for a while yeah yeah it was great um what what did that entail so um there was two parts of it one was the
01:26:35
VIP protection side and the other one was the witness protection side so we had two parts within that same building
01:26:40
um and it used to be based in R rnz house underneath Radio New Zealand on the level one and there was double doors
01:26:46
like um Maxell smart type thing you know it's all secret it's a very cool job uh
01:26:51
very very highly trained highly skilled operators uh who ultimate profession um the training is you get to smash cars up
01:27:01
um not as not as much as we used to but you still get to break a few cars and you still get to what do you mean crash
01:27:07
crash them yeah sometimes they crash and they're training you f accident of course but I mean where else where else
01:27:15
what other kind of job do you know where you get given a firearm and you get given a rifle and you get given um a car
01:27:24
and they say go out and protect that person it's a cool job and the training
01:27:30
is exceptional they you go to Oak and the airbase there and they've got a track that you go on and you you know
01:27:37
they they run all these scenarios past you and you do a whole day a full day of firing firearm so just a full day of
01:27:45
just Glock pistol your fingers are red sometimes bleeding with loading the magazines and with firing that the
01:27:52
finger is bruised what isn't that great is it yeah it is because you get so highly skilled at using Firearms it
01:28:01
becomes absolutely intuitive you know I can still do a an automatic relay without even
01:28:08
technical relay without even thinking muscle memory happens just muscle memory it just happens right so you just click
01:28:14
the mag out you have the other one you bring the other one up click it pull it put the other one in it's done you just
01:28:18
do it without even just happens so it's a pretty cool job yeah that must been um
01:28:23
a what I can't talk about of course I don't I don't know if this is something you've you've reflected on or
01:28:29
maybe I'm overthinking this but um yeah you were like a kid in balls when your
01:28:32
dad was at ohaki Airbase now you are back there in this very very important role uh doing this training at ohaki it
01:28:39
must have felt like a very very satisfying full circle it was it was yeah life's lot and I lots of circles
01:28:45
Clos but that was quite a surreal sort of place because I was actually in the shop uh I thought I going to have a look
01:28:51
and in the shop they have shops you obviously with the people on BAS M and I went there and I was shopping and here's
01:28:56
the instructors in there as well and what are you doing in here why aren't you you know reading or training or
01:29:01
something what am I going to read what am I going to train for I'm home this is
01:29:05
my home I live here I lived here and that night um we had some beers at the sergeant M and I was there at the
01:29:13
sergeant M having beers too the only one there and shouldn't you be doing no no
01:29:18
because this Feels Like Home to me it was a whole returning back to where I grew up said this is home I'm enjoying
01:29:24
this and were there any like any incidents or anything when you were looking after Helen Clark not really um
01:29:33
well not I can't say I'm not allowed to you're still sworn by the secrecy of it
01:29:37
but um there were times when uh we didn't know where she was that was that was horrible times for the for the team
01:29:44
what do you mean for how long what duration time for for for an hour or two hours or not realizing you know that she
01:29:49
might have gone somewhere she might go to the gym or she might just do something that doesn't we don't know and
01:29:54
that's scary scary as hell yeah not yeah well well I mean you can't be standing
01:30:02
over someone the whole time no right and she's the Prime Minister when you what
01:30:06
are you supposed to do um yeah it's interesting job it really was it was um you
01:30:15
know I I I guess she didn't like to have police around here I guess would be the
01:30:20
the easiest way of saying that but yet when they were there I know that appreciated it like for example that
01:30:25
she's on a plane and the door flies off of the plane so they're she physically
01:30:29
holding the door a little plane and the the protection offic is holding the door
01:30:32
closed so it won't fly off um I'm sure she appreciated that um what was what was she like as a
01:30:41
person CU i' imagine very serious right yeah cuz i' imagine she wouldn't know
01:30:45
who I was cuz I was the in charge of M you got to see her a few times and I'd
01:30:49
I'd often just pop into the house so um wherever the prime minister is there is
01:30:54
a protection team so they're somewhere nearby so they're either in a car
01:30:57
watching or they're in a house nearby and so there's always uh and so we in those days we had a house right
01:31:04
next door and so I'd be sitting in there with the with the with the um wasn't a
01:31:08
Protection Officer they they call them the uh residential Security Group who are highly trained and they do patrols
01:31:15
they do random patrols at different times and yeah looking after so you're there most of the time but it is easy to
01:31:20
get away because you don't want to be completely over them mhm you John ke he
01:31:25
had um the security guys living on a camper van on his driveway and um I'd imagine I can imagine John let taking
01:31:32
Pizza out to them same as just maybe maybe cooking pikelets for them Helen probably not so much not so much she was
01:31:39
so Prime ministerial she was she was she was a gy love to get her on the podcast
01:31:43
and then I was that that V vipps role is that what took you to the Olympics and the cworth games as well uh so after
01:31:50
that yeah so after that it was just another part of the career I applied to go and do that so I ended up with
01:31:56
looking after the the London Olympics and then uh in the village and then also at the deli Comm games looking after the
01:32:02
Olympics the athletes at the conth gam so all you're doing is you're making
01:32:07
assessments of where all the venues are so you actually go and visit every single venue like it's a hell of a job
01:32:13
Dom and you go and visit all the all the big uh it's a great great gig so you get
01:32:18
given a a pass that gets you anywhere to go anywhere doesn't matter who you are
01:32:24
you just flash your badge and then you go it's great so so you had to watch a
01:32:29
few events no no well that's the thing I I I'm not a sporty sort of guy even
01:32:34
though I try and keep fit um and uh I think that's probably why I got the gig
01:32:39
because I don't I'm not that much involved in sports I just I'll watch it
01:32:44
maybe but no I my role was to be looking for the safety so I was I was I love that part of it so I'm talking with
01:32:52
other security officers from around the world uh loved it I you know I fact in the
01:32:58
Olympics at London the SAS were there the Special Operations group they call themselves now in the house next door to
01:33:03
where we were and they spotted me um and and said you know do you want to come over and say good day and and I got to
01:33:10
learn how they operated you know so very cool that that was that was where I like
01:33:15
to be in there rather than sitting watching I know that one year um somebody just went to the one of the
01:33:21
cops just went to the um volleyball the the beach Vol all and that's where we
01:33:26
spend his whole days apparently men's and women's or just just women's I want tell you who it was yeah
01:33:36
um well yeah I suppose it's like mostly a fun job but um you got to be hypervigilant though because if anything
01:33:41
goes wrong it's like you're there question you're it right and so that's
01:33:44
what I was I was hypervigilant yeah yeah so it was um was it 10 years ago that you left the place yeah 10 years 10
01:33:50
years yeah how how was that how was adjustment life post place um I have to say uh about a month after leaving I was
01:33:59
driving through town I looked up and I went [ __ ] that's an ugly building and I
01:34:03
realized it was Oakland Central police station it was like turning a light switch off never looked back never want
01:34:10
to go back and that's the same building where in 1999 you on the flo floor never
01:34:14
even thought about that yep and I just completely Switched Off and went that's
01:34:18
it good life over and so now it's just about uh never being in a better place
01:34:24
living the dream helping people sharing my story listening to other people's
01:34:28
story hopefully helping as much as I can but just living life to the fullest I have to say yeah just really enjoying
01:34:36
everything I do you you you had a real um lowkey farewell do you do you sort of regret that now after a 22 year career
01:34:43
the only reason I regret it is somebody said to me it's not about you it was
01:34:47
about us when you left we weren't able to say goodbye uh and that caught that hurt
01:34:54
because I never thought of it from that way so I was I was still very self-centered at that time still very
01:34:59
selfish were you were you sort of better and burnt out yeah better and burnt out
01:35:03
yeah yeah there's a reason I stayed 22 years and not 21 I got I was I had my um
01:35:09
Good Conduct a long service I got But A Good Conduct but it wasn't quite there
01:35:13
and so they delayed it by a year so I thought I'll wait a year then almost to
01:35:19
the day they said here you are I went see you yeah yeah um what what do you miss the most about it and what are you
01:35:26
glad to leave behind uh I miss the camaraderie I miss I miss the intensity of of intense situations make friends
01:35:35
and Friends you'll never forget people that that you can stand beside and Trust
01:35:39
um that's what I miss um but that's probably it um now I'm just loving what I do look where I
01:35:48
am I'm here I'm here you're on the dumb heavy podcast It's been a From Grace no
01:35:54
it's not it's been it's been a wonderful journey and I'm I'm very lucky to done
01:35:58
and I've got some very good people around me which you should always have and I know you do too and so yeah it's
01:36:04
about um being uh being you and being your genuine self yeah any regrets none no things I would have do done
01:36:15
differently absolutely but regrets I've now learned to go I cannot change them I
01:36:20
can be a better person because of them yeah and you proud of yourself I am now I am now how long did
01:36:29
it take you to get there about last week and I'll leave here and go oh there's still a couple of other things
01:36:37
you might want to work on yeah yeah yeah hey this has been a great chat I mentioned we had these um questions from
01:36:42
people on Instagram but um I've taken up enough of your yeah I've got to go I've
01:36:46
got to go for some physio Dom yeah do you yeah yeah yep therapy from the neck down there one for the leg Yeah um this
01:36:54
has been so great thanks so much for sharing how the the police stuff how how is it to talk about that um yeah well
01:37:00
I've got a dry mouth um it does take you back there but um I've forgotten about it this is the
01:37:09
most I've ever talked about it um and I put it behind me and every so often I'll
01:37:14
I'll get somebody will say uh like just recently I'm helping somebody who's
01:37:18
who's an island so I know he may not see this um and he I worked with him and he
01:37:22
said I always remember you when we went to a special investigations the four of us went to the special investigations in
01:37:30
fatani and uh he said I remember you said so what's your claim to fame and he
01:37:37
said what a great way to get people to introduce themselves so what's your claim to fame I didn't even sometimes
01:37:43
you you touch people with in a way that you don't even realize you've done it
01:37:46
with some words you say you know people will come up and say I remember when you
01:37:50
said this and I'm like did I say that don't remember what's yours claim to
01:37:56
fame um well apart from the P 47a my claim to fame I guess is I don't know uh
01:38:03
I'd like to be known I'd like to be remembered by the person who tried to
01:38:06
help as many people as possible yeah I think that would be my legacy of of he was somebody who was worked hard to try
01:38:14
and make it better for others in this last part of life his last third of his life um I owe a lot to my wife uh for
01:38:24
for putting up with me uh and she's still the rock to this day you're right
01:38:28
and she's she needs the one that needs to be interviewed because she's put up
01:38:32
with a lot of of she's seen the best and the worst the very worst of me and and
01:38:37
and I'm so lucky that she's still live do you think she's proud of the guy she
01:38:41
married oh she better be yeah hey well thank you for um yeah I mean it's um she
01:38:47
much this it's it's it's a funny job it's such an essential job and um you
01:38:52
know there some people that Pro police some people that are anti police but uh you know the sacrifices that you made
01:38:56
and I'm sure the stuff that you missed on with your kids um to try and make New
01:39:00
Zealand a better to society I mean I appreciate it for one thank you mate thank you and I appreciate you being
01:39:05
here today um yeah my pleasure I love it great yeah same here it's been been
01:39:09
fascinating Lance P you're a great New Zealander oh thank you Dom yeah I really
01:39:12
appreciate it thank you

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  • 90
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  • 85
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  • 80
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Episode Highlights

  • Understanding Anxiety
    Exploring the nature of anxiety and its effects on humanity.
    “Anxiety underpins who we are as a species.”
    @ 02m 57s
    February 16, 2025
  • The Impact of Loss
    Lance discusses the profound impact of losing his niece to suicide.
    “It slapped you around.”
    @ 05m 36s
    February 16, 2025
  • The Catalyst for Change
    A friend's tragic death prompted a journey towards seeking help.
    “That was the Catalyst for me to get professional help.”
    @ 20m 15s
    February 16, 2025
  • Legacy of Compassion
    A compassionate approach to handling infant deaths has become a lasting legacy.
    “It’s about compassion, there had to be a better way of dealing with that.”
    @ 29m 44s
    February 16, 2025
  • The Fascination with Death
    Exploring the mechanics of bodies during postmortems reveals a deep fascination with life and death.
    “The makeup of us is incredible, I find it fascinating.”
    @ 38m 13s
    February 16, 2025
  • The Journey of Healing
    Reflecting on mental health struggles reveals the importance of compassion and understanding.
    “Depression gave me a bit more compassion.”
    @ 48m 43s
    February 16, 2025
  • Choosing Your Hard
    Choosing between a hard life and an easy life can define your fitness journey.
    “It's like choosing your hard: a hard choice, easy life, easy choice, hard life.”
    @ 57m 02s
    February 16, 2025
  • The Art of Negotiation
    Effective negotiation requires listening and understanding the other person's perspective.
    “You have to be the listener, not the talker.”
    @ 58m 29s
    February 16, 2025
  • The Weight of Guilt
    Understanding the psychological burden of guilt in criminal behavior is crucial for negotiation.
    “He’s got no emotional connection with anything but their guilt is still there.”
    @ 01h 06m 26s
    February 16, 2025
  • Crisis Negotiation Techniques
    Insights into the strategies used during high-pressure situations, including the use of family members.
    “We put her on the phone because he was a risk willing to take.”
    @ 01h 19m 04s
    February 16, 2025
  • The Aftermath of a Tragedy
    Discussing the emotional impact of a failed negotiation and the responsibility felt afterwards.
    “I had to go and get some psychological support.”
    @ 01h 21m 26s
    February 16, 2025
  • Life After the Force
    Reflecting on the transition from police work to a fulfilling life.
    “I’m just loving what I do.”
    @ 01h 35m 46s
    February 16, 2025

Episode Quotes

  • You can only help who you can help.
    NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!
  • It’s just lighter.
    NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!
  • The makeup of us is incredible, I find it fascinating.
    NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!
  • I’ve had to have a deep look at myself.
    NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!
  • It's heartbreaking.
    NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!
  • Life's lot is lots of circles.
    NZ Police’s Lead Crisis Negotiator - Lance Burdett on Mental Health Epidemic, Napier Siege & More!

Key Moments

  • Mental Health Reflection17:00
  • Brain Physio22:53
  • Worst Day on the Job40:03
  • Compassion from Pain48:45
  • Negotiation Skills58:29
  • Crisis Negotiation1:19:04
  • Police Reflections1:34:01
  • Living the Dream1:35:46

Tension Over Time

Words per Minute Over Time

Vibes Breakdown