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AI assistants are now doing the work of
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700 full-time agents at Clon they moved
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issue resolving times from 11 minutes
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with humans to 2 minutes with AI and so
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far their AI has had 2.3 million
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conversations accounting for 2third of
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cler's customer support chats its AI
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agent will drive wait for it a $40
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million increase in profits this year
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this is one of the first few times where
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you're seeing something in production
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where there's measurable economic value
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and the important thing to note about
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that is that it's not just what it means
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for Clara but what it means for
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everybody else so if you look at
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everybody else for example here's
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Teleperformance which is a French
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company that runs call centers they lost
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$1.7 billion of market cap when that
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tweak went out and about 20% of their
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market cap this is the real practical
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implication Yes Clara replaced 700
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people and they save 40 million of Opex
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but teleport 4 months while they were
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just doing their everyday work lost 1.8
00:00:55
billion of their market cap at the exact
00:00:57
same moment
