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AI assistants are now doing the work of 700 full-time agents at Clon they moved issue resolving times from 11 minutes
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with humans to 2 minutes with AI and so far their AI has had 2.3 million conversations accounting for 2third of
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cler's customer support chats its AI agent will drive wait for it a $40 million increase in profits this year
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this is one of the first few times where you're seeing something in production where there's measurable economic value
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and the important thing to note about that is that it's not just what it means for Clara but what it means for
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everybody else so if you look at everybody else for example here's Teleperformance which is a French
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company that runs call centers they lost $1.7 billion of market cap when that tweak went out and about 20% of their
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market cap this is the real practical implication Yes Clara replaced 700 people and they save 40 million of Opex
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but teleport 4 months while they were just doing their everyday work lost 1.8 billion of their market cap at the exact
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same moment