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Why did Spotify do this?! #mkbhd #waveformpodcast #spotify

May 31, 2024 / 00:59

This episode discusses the Spotify Car Thing, its discontinuation, and the recent decision to refund customers. Key topics include the device's launch, community response, and legal actions.

David from Waveform explains that the Spotify Car Thing was introduced in December 2021 as a $90 accessory for users without Android Auto or Apple CarPlay. Released in February 2022, it was discontinued by July 2022.

Despite Spotify's initial promise that the device would continue to function, the company faced backlash from users and a class action lawsuit. This led to Spotify reversing its decision and agreeing to refund customers.

The episode highlights the impact of community engagement and consumer rights in tech product support, as well as the challenges companies face when discontinuing products.

TL;DR

Spotify reverses refund policy for discontinued Car Thing after backlash and lawsuit.

Episode

0:59
00:00:00
hey it's David from way for and do you
00:00:01
remember the Spotify car thing on
00:00:04
December 9th of this year all the car
00:00:06
things are just going to stop working
00:00:08
completely the car thing was a little
00:00:10
car accessory that Spotify announced in
00:00:12
2021 for $90 the idea was to give you a
00:00:16
nice little audio interface for Spotify
00:00:17
if you didn't have something like
00:00:19
Android auto or apple carplay it was
00:00:21
released in February 2022 and by July
00:00:25
2022 it was discontinued when Spotify
00:00:28
discontinued it they said that it should
00:00:29
just keep working as intended which is
00:00:31
good because a niche little community of
00:00:33
caring Tinkers popped up and did some
00:00:35
pretty cool stuff with it but they
00:00:37
didn't really hold true to that promise
00:00:39
now the big drama here is that Spotify
00:00:41
originally said it wasn't going to
00:00:42
refund anybody for this $90 device which
00:00:45
seems insane but after a bunch of
00:00:47
customer backlash and a class action
00:00:49
lawsuit they actually reversed course on
00:00:51
that and they're doing that now if you
00:00:52
want to hear more about the story or
00:00:53
other stuff that we talked about this
00:00:54
week go check out the waveform podcast
00:00:56
we've got a link in the description

Badges

This episode stands out for the following:

  • 60
    Most shocking

Episode Highlights

  • Spotify Car Thing Discontinued
    The Spotify Car Thing, a $90 accessory, was discontinued just months after its release.
    “The car thing was a little car accessory that Spotify announced in 2021 for $90.”
    @ 00m 10s
    May 31, 2024
  • Refund Controversy
    After customer backlash, Spotify reversed its decision and will refund the Car Thing.
    “Seems insane but they actually reversed course on that.”
    @ 00m 45s
    May 31, 2024

Episode Quotes

Key Moments

  • Community Tinkering00:31
  • Car Thing Drama00:41
  • Refund Reversal00:47

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