Why Saks and Neiman Marcus Are Struggling to Rebuild After Bankruptcy

ABOUT THE EPISODE Barbara Kahn discusses the Saks bankruptcy, noting that it reflects years of strategic missteps combined with major shifts in luxury retail. She explained how separating online and physical stores, taking on heavy debt, and the Neiman Marcus acquisition weakened the business instead of strengthening it. Barbara also discussed why rebuilding ultra-wealthy customer relationships and restoring compelling in-store experiences will be critical for Saks, Neiman Marcus, and Bergdorf going forward.

ABOUT THE PODCAST This Week in Business features interviews with Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School and published twice per week.

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