The Future of Labor in Retail
Episode Description
EPISODE OVERVIEW Grocery is one of the toughest segments of retail to turn a profit. Wharton’s Marshall Fisher and Santiago Gallino talk about the headwinds faced by both small and large grocers. This episode is part of the “Future of Retail” series.
PODCAST OVERVIEW Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.
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Brief Summary
Grocery retailers face labor challenges and e-commerce pressures, as discussed by Wharton professors Marshall Fisher and Santiago Gallino.
Key points
- The Pressure on Grocery Retailers. Grocery retailers face unique challenges in converting customers to online shopping, especially with stock issues.
- The Future of Grocery Shopping. Experts predict a revival of physical grocery stores as technology evolves and consumer preferences shift.
- Costco vs. Other Grocery Models. Costco's labor practices lead to lower turnover compared to other grocery formats in the US.
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Episode highlights
- The Pressure on Grocery RetailersGrocery retailers face unique challenges in converting customers to online shopping, especially with stock issues.“An extra pressure for grocery retailers to fully convert customers to the online experience.”9:09Sep 30, 2025
- The Future of Grocery ShoppingExperts predict a revival of physical grocery stores as technology evolves and consumer preferences shift.“We are going to see a revival of the physical store in grocery.”13:35Sep 30, 2025
- Costco vs. Other Grocery ModelsCostco's labor practices lead to lower turnover compared to other grocery formats in the US.“Costco's turnover is like 6% a year. Other grocery formats... about 60%.”17:06Sep 30, 2025
