Jennifer Tejada CEO of PagerDuty on Leadership, AI, and Digital Transformation
Episode Description
Wharton vice dean for executive education Patti Williams talks with Jennifer Tejada, CEO of digital operations management firm PagerDuty, about the importance of having an “ownership mindset,” understanding your users, and preparing for big changes like the advent of AI.
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Brief Summary
Jennifer Tejada discusses PagerDuty's role in technology reliability, her leadership journey, and advice for young professionals.
Key points
- The Importance of PagerDuty. PagerDuty helps organizations manage their digital operations, ensuring technology reliability.
- CEO's Unique Background. Jennifer Tejada discusses her unconventional path to becoming a tech CEO.
- Customer Engagement Strategy. Tejada emphasizes spending half her time with customers to understand their needs better.
- The Importance of Experimentation. In the fast-paced world of AI, speed and efficiency in experimentation are crucial for success.
- Rethinking Career Paths. Young professionals should focus on passion over traditional career paths to find true fulfillment.
- Embracing the Journey. Focusing too much on the destination can cause you to miss valuable experiences along the way.
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Episode highlights
- The Importance of PagerDutyPagerDuty helps organizations manage their digital operations, ensuring technology reliability.“Reliable and available technical infrastructure has become mission critical.”0:41Mar 21, 2025
- CEO's Unique BackgroundJennifer Tejada discusses her unconventional path to becoming a tech CEO.“I grew up in small towns across the Midwest.”8:47Mar 21, 2025
- Customer Engagement StrategyTejada emphasizes spending half her time with customers to understand their needs better.“I spend about half of my time with my customers.”13:13Mar 21, 2025
- The Importance of ExperimentationIn the fast-paced world of AI, speed and efficiency in experimentation are crucial for success.“Whoever experiments the fastest and most efficiently wins.”21:43Mar 21, 2025
- Rethinking Career PathsYoung professionals should focus on passion over traditional career paths to find true fulfillment.“What if I could?”29:37Mar 21, 2025
- Embracing the JourneyFocusing too much on the destination can cause you to miss valuable experiences along the way.“You will never say to yourself, 'I tried too many new things.'”31:33Mar 21, 2025
