Feel the Pain: How Conflict Influences Decision-making

Knowledge at Wharton

Episode Description

New Wharton research looks at how the pain of others struggling with the agony of decision-making can influence our own process. More: http://knlg.net/1PKwnhe šŸ“‚ Human Resources;Marketing šŸ·ļø Research

Brief Summary

Observing emotional conflict in others influences our decision-making and can foster group consensus.

Key points

  • The Impact of Emotional Conflict. Observing someone in emotional conflict can influence our own decision-making. 'When I observe someone else going through this emotional conflict, I’ll be more likely to choose a similar option.'
  • Empathy and Decision-Making. Empathy towards others' pain can lead us to make similar choices. 'Our immediate instinctive reaction towards someone else’s pain is to empathize.'

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