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When this all unfolded, Kim was under the impression that the criminal justice system worked, that all detectives knew
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how to do their jobs and that they did them well. Well, that bubble would burst in a hard way. When the person who shot
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Rachel Hansen fled her apartment around 2:00 a.m. on June 4th, 2022, she was still alive. Rachel was bleeding from
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her abdomen and her upper back, where the bullet had entered and exited, but she could still move. So, she grabbed
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her phone and rushed to the apartment bathroom where she called 911. Rachel knows that she's in bad condition, so
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she wastes no time when the call connects. "I've been shot," she tells them. "Someone broke in and shot me." In
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about 5 minutes, first responders are there at the scene, and they start working on her there before rushing her
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to the hospital. But the bullet that went through her just did too much damage. And after 3 hours in surgery,
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[music] doctors couldn't save her. But here's the tragedy on top of the tragedy. When
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Rachel went to the hospital and while she was in surgery, her family had no idea. Our reporter Nicole Kagan spoke to
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Rachel's [music] mom, Kim Hansen, and she said that no one came to notify the family until 7 a.m. after Rachel had
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died. No one called them when Rachel was found or when she was in surgery at the
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hospital, which still bothers Kim to this day knowing that her daughter was there all alone. But that is far from
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the only thing that bothers her. There would be plenty more heartbreak and disappointment [music] coming.