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For years, he always released the girls he attacked until Carmen. By 1991, Melbourne thought that maybe the
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nightmares of Mr. Cruel were over. Then, 13-year-old Carmen Chan was taken from her home.
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A masked man tied up her two little sisters, spray-painted cryptic messages on the family car like payback and Asian
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drug deal, and then disappeared with Carmen. There was no ransom demand, no phone
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call, just silence. Police believed they were dealing with Mr. Cruel again, the same predator who
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had abducted and released two other girls. So, they waited, hoping he would release
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Carmen, too. 18 hours passed, then 50 hours, then hours became days became weeks.
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Carmen's parents went on TV begging for her return, and her sisters wrote letters to the kidnapper. Basically, the
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entire country rallied. 5,000 volunteers distributed more than a million pamphlets, and police knocked on 30,000
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doors. But this time, despite all the efforts, Mr. Cruel didn't bring his victim back.
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What changed with Carmen? And why was she different?