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[Music] in the early hours of the 18th of November 2011 a fire was deliberately lit at the Quakers Hill nursing home in
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Sydney's northwest the nursing home has daily 9 residents a lot Wilhite dependent patients who were a mobile
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suffering from Al's honors and dementia the fire killed 11 residents a further eight residents were seriously injured
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from burns and smoke inhalation but survived the case is one of Australia's worst ever mass murders committed by a
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registered nurse Roger Dean the person who is in charge of the nursing home they're not the person who was supposed
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to be caring for the residence but he didn't care about anyone but himself he was trying to cover up another crime
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that he had committed [Music] [Music] Quakers your nursing home is an aged care facility caring for up to a hundred
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residents that require a high need of care and full assistance with daily living activities the home has 35
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separate rooms each containing a number of beds the nursing home is built into a
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large hate shape and is divided into four wings wing a one wing a two wing b-1 and wing b2 wing a1 contained eight
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rooms wing a2 had eight rooms and two double rooms wing b1 contains six rooms wing b2 had six rooms with one double
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room and each room contained four beds the external doors including the main entrance to the nursing home were kept
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locked entry required a PIN number on a keypad there was a different code for day and
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night the day code was available to staff into some relatives but at 8:00 p.m. each night the code changed and
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that nighttime code was only available to staff members the nursing home contains 16 CCTV cameras in total
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cameras were located both internally and externally the cameras were motion activated and
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each time the camera was activated the time was recorded there were 89 residents living in the nursing home at
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the time of the fire many of the residents were bedridden and suffered from dementia and Alzheimer's disease
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many needed assistance with day-to-day living in early September 2011 a new nurse commenced employment at the
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Quakers Hill nursing home to work the night shift on Wednesday and Thursday nights that nurse was Roger Dean Roger
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Dean was 35 years old he was born in Vietnam and arrived in Australia as an infant with his mother and three other
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siblings they arrived to Australia as refugees their father died was trying to flee Vietnam at a later date
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roger was homosexual and he recognized and identified with his sexual orientation from an early age this
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resulted in him being socially isolated at school and the victim of excessive bullying in his mid-teens he was
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actually physically and sexually assaulted by two adult men he had an open homosexual relationship by the age
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of 18 and this ignited a rift between Roger and his family he had little to no contact with his siblings throughout his
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adult life and his relationship with his mother has been strained they did not approve of Rogers homosexual lifestyle
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Roger graduated from the University of Sydney with a Bachelor of Nursing degree in 1996 he worked as a nurse at both the
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San Jorge Hospital south of Sydney and the st. John of God hospital in Burwood which is in Sydney's west in 2004 he
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started a law degree at Macquarie University while still working as a nurse this had an adverse effect on his
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in work relationships and resulted in numerous arguments with fellow staff members the law degree combined with his
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employment and shift work was having an adverse effect on his sleeping patterns not long after this Roger was diagnosed
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with irritable bowel syndrome and was prescribed benzodiazepines this drug is like a tranquilizer which is prescribed
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for anxiety and sleeping problems by 2007 he was no longer using the drug for what it was prescribed for he was
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abusing it using it for recreational purposes in 2008 one of Rogers close friends committed suicide which
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escalated his misuse of prescription drugs Roger used to go doctor shopping and stockpiled a list of prescription
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medications not just benzos but also sleeping tablets painkillers any depressants any psychotic medication
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antibiotics and penicillin nausea medication high blood meds asthma meds the list went on and on
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he used to store the medications in his kitchen pantry in two separate Tupperware containers at the time of his
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arrest he had about 43 different prescription drugs at his home and he was taking about 15 tablets per day
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Roger resided in Walker Street Quakers Hill within walking distance to the nursing home he lived there with his
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former partner a mr. French there's differing reports as to whether or not they are still partners or they were ex
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partners are now just flatmates but regardless they live there together Roger had a serious problem with
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prescription medication in June 2011 only three months before commencing employment at Quakers Hill nursing home
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Roger was found drugged affected whilst on duty at the San John of God hospital he couldn't talk properly could hardly
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walk he was uncoordinated he was speeding couldn't understand basic requests he was sent home from work and
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immediately suspended in the review after that incident he claimed to suffer from bipolar and depression and he
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blamed the incident at work on his GP who had recently changed his medication he obtained a signed note from his GP
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confirming he suffered bipolar and depression and recently had the medication change explaining his
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behavior the GP declared him fit and well to return to work shortly after this Roger Dean was informed by
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supervisor at st. John of God hospital that he was to be taken off night shifts and placed on day shifts so he could be
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properly supervised they didn't trust him they also believed had a poor ability to communicate and to manage
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relationships with others which aren't good qualities for a registered nurse Roger resigned from sent John of God
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Hospital in September and as they only lived nearby to Quakers Hill nursing home he walked down there and asked if
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they had any work going and they said they did they needed a registered nurse to cover Wednesday and Thursday night
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shifts Roger gave them his resume but he never made mention of his employment at
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st. John of God Hospital he said his last employment as a nurse was a sin George Hospital in 2007 and
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since that time he had worked in a cheesecake shop he also produced some no recent references but it didn't really
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matter anyway because no Anna Quakers Hill nursing home contacted any of his references all previous employers he was
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hired based on his resume which was misleading into quick interview so they had no idea about his poor racing
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history of sin John of God hospital and the fact that they didn't trust him there
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so we gotta start at Quakers Hill nursing home in early September 2011 to work Wednesday and Thursday nights when
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if there were better systems in place he should never ever been given the job he
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should never have been allowed anywhere near the residence of the Quakers your nursing home or anywhere else for that
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matter on the 6th of September 2011 only days after commencing employment a local
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fire station officer delivered a training course at the nursing home titled fire safety in health care
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facilities Roger attended that course the course included a walk around the nursing home
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indicating the location of all installed firefighting equipment and the location
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of the fire and smoke doors as well as the differences between them and how they function the bio doors were
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designed to automatically close upon activation of the fire alarm to contain a fire within the wing that it had
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started the fire officer also explained the purpose of the fire indicator panel and the emergency warning system as well
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as dr. shopping Roger Dean developed another method of obtaining prescription medication while stealing it from the
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nursing home all of the schedule 8 drugs were stored and dispensed under strict protocols there were regular audits to
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ensure all were accounted for schedule 8 drugs are prescription based drugs that
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have a recognized therapeutic need but also a higher risk of misuse abuse and dependence so we're talking about things
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like oxy and down codeine methadone and a lot more basically a lot of the stuff Roger Dean was addicted to the schedule
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at drugs were stored in a treatment room in the central part of b-wing between section b1 and Section B - despite being
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a treatment room it was never used to treat patients it was just the drug room the drugs are stored in a locked
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cupboard within that room and the daughter the room itself was always kept locked the daughter the treatment room
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could only be open by a key on a blue lanyard and the locked cupboard that has the schedule eight drugs inside could
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only be open by a key on a red lanyard the night shift registered nurse was always in possession of both lay needs
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and whenever he was at work Roger Dean was the night shift registered nurse meaning he had both
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lanyards and both keys but the nursing home had a strict protocol that required both the regice
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the nurse and an assistant nurse to be present in order to access the drugs so each time a schedule 8 drug was
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dispensed there was a drug register that had to be filled out this included the patient's name the
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date and time the type of drug and how much then both the registered nurse and the assistant nurse would saw in the
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register an audit was conducted every day by the two registered nurses that work the afternoon shift so at 8:00 p.m.
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on the 16th of November 2011 an audit of the schedule eight drugs was carried out
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by the afternoon registered nurses and all were accounted for later that night at 10:30 p.m. the 16th of November Roger
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Dean commenced his shift being the registered nurse on night shift means Roger was basically in charge of the
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place Roger finished his shift at 7:00 a.m. on the 17th of November and during that
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time he stole 237 and I'm tablets and one kept an old tablet from the treatment room
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although there is no CCTV footage inside the treatment room there is a camera that shows entry to it and Roger Dean
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was captured on that footage entering and leaving the room many times he would spend a considerable amount of time
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inside the room removing the endone tablets from their blister packs he tried to cover this up by placing sticky
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tape around the blister packs but that fooled nobody at 7:30 p.m. the 17th of November the afternoon shift registered
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nurses completed an audit of the schedule eight drugs as per their daily protocol they noticed the 237 in nine
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tablets missing and a one cup an old tablet missing they immediately contacted the clinical manager Lunada
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matteo who wasn't on duty at the time but she immediately traveled to the nursing home to double-check the order
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this was a pretty serious thing Lynnae de Matteo confirmed the drugs were missing in the 10 p.m. she contacted
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Quakers Hill police to make a report Roger Dean arrived at work at 10:23 p.m. that night he conducted a changeover
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with the afternoon shift staff and they informed him about the missing drugs and
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that the police were on their way to take a report Roger starts to panic not only is his
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nursing career in jeopardy but the law degree he is studying and nearly finished will be worthless if he gets a
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criminal conviction so he is on edge police arrived just after midnight they'll met at the door by Roger who
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allowed them in saw it police started to take a report and asked a few questions
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of Roger and Lynette a Mateo however after 7 8 minutes of being on scene they received an urgent call and
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they had to leave they said they would be back as soon as they could whilst waiting for the police to return
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leonard mateo started reviewing the CCTV footage covering the treatment room and
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that's when she saw the only person coming and going was roger at 3:43 a.m. Lynette I left the nursing home the
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police still hadn't arrived back and she was unable to wait any longer Lynetta had compiled all the evidence of
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the thefts together she had the audit documents and computer records the CCTV footage and the empty
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blister packs for fingerprinting she kept them in her office and locked the door there are only two Kay's available
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her office she had one and the facility manager had the other the manager's office wouldn't be open again until
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after the fire when it was open by police once Lynetta had left Roger had come up
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with his plan to avoid getting in trouble for the drug theft at 4:35 a.m. Roger Dean requested two assistant
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nurses in b-wing who were near the treatment room to take a break they decline stating they had already had
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their break so Roger Dean then approached two other assistant nurses over in a wing and told
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them to take a break which they did and this left Roger alone on the ward at 451
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a.m. Roger entered wing a to whether or no CCTV cameras about 453 a.m. Roger set
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fire to a bed in room 19 of wing a2 he used a cigarette lighter that had been left in the kitchen by another staff
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member this is how he describes it I took the lighter for the purpose of lighting I I didn't expect to like a
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better I just wanted to lie something I just wanted to instead of what to something
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it just so happens that there was an empty bed and I just did it to that the fire sensors detected the fire almost
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immediately and the fire alarm activated the alarm caused the loud siren to activate and this send an automatic
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message to the fire brigade all the fire doors throughout the nursing home closed
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and the fire alarm panel in the foyer was activated of course Roger was well aware of all this because he had
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recently attended the fire safety and health care facilities course as the fire door closed Roger walked from wing
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a2 towards wing a1 Roger then lead a second fire on the sheet of an unoccupied bed in room 3 of wing a1 he
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used the same cigarette lighter which he then threw into a sanitary bin in the wing a1 bathroom this is how he
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describes it he started just as a small Fame and I thought that that that's okay
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like that's containable I didn't expect it to be so big it was just something stupid and
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something that I wish had never done at 4:59 a.m. the first fire brigade officers arrived other staff members
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directed them straight to the first fire in room 19 in wing a2 they were able to
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extinguish that fire but they were unaware of the second fire there was no second alarm alerting them to the second
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fire the alarm had already gone off so as far as they were aware room 19 was the only fire all ceasefire was being
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put out Roger Dean started to try and play hero he grabbed a resident Helen from room 4
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in wing a1 the room next door to the second fire he said come on darling we've got to get
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out we've got to evacuate he started to walk her out of the room up the hallway to the front door as they passed room 3
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Helen looked in and saw the second fire by this stage the bed was well alive Helen broke free from Roger and ran into
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the room yelling we've got to get them out we've got to get them out what Roger had done was lit the second fire on an
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unoccupied bed but there were two residents in that room on other beds Dorothy Stirling and Dorothy woo both
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suffered a llamas disease amongst other health problems both were immobile and were unable to
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move without assistance Roger would have been well aware of this but he just left
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them to door he callously said don't worry Helen just leave him we've got to get out people
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are on their way to get them Roger grabbed Helen and forced her out of the room Roger got Helen out and then
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divided his time between wing a and wing be assisting some of the residents to get out but at no time did he tell
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anyone about the second fire as far as the fire brigade officers and other staff members could tell there was still
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only the one fire and that had been put out at 5:04 a.m. fire brigade officers made their way into wing a1 and it
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became clear to them at this point that there was actually a second fire but at this stage the fire was out of control
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the heat was intense and their excessive amounts of black smoke everywhere for this reason it was difficult for them to
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determine where the fire was exactly they could hear a number of residents screaming out for help
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in the meantime Roger Dean was outside safe he helped move residents away from the building as they made their way
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outside at 5:15 a.m. fire brigade officers found the second fire in room 3 by this stage the fire was reaching the
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roof it was well a lot they got to work on putting it out they could still hear residents crying out for help the smoke
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and the heat was so intense they had to crawl around on the hands and knees to try and find the residents they couldn't
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say anything they were getting around more by way of touch than anything else there was a horrific scene the residents
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that could move by themselves were crawling on the hands and knees to get out with the roof burning above them but
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then there were those residents who couldn't move without help frail and vulnerable just lying there waiting for
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someone to come and save them with the building burning down around them it's hard to imagine anyone experiencing
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more terror in some cases they were over the wheel patients out but in other cases they had to make do just by
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dragging them along the floor I had to do whatever they could to get a residency out as quickly as possible and
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once they got some residents to safety they ran straight back into danger to get more fiber gate officers did their
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best to get everyone here but not everyone could be saved the fire resulted in three residents doing at the
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scene another eight residents died later in hospital and another three died in the weeks and months after the fire
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outside was a horrible horrible sight elderly vulnerable patients everywhere lying in beds lying on the ground being
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attended to by ambulance officers beds were stacked up outside everywhere there were police everywhere fire brigade
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everywhere on lookers everywhere it was estimated there are about a hundred firefighters on scene
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a hundred ambulance officers on scene and about 75 police on scene when you add in all of the residents and all of
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the on lookers in the media the place looked more like a war zone and in amongst it all was Roger Dean
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standing amongst the chaos safely outside he remained outside for a while but between 5:30 a.m. and 610 a.m. he
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made three separate attempts to re-enter the nursing home through the front doors
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he was blocked by police and fire officers the first two times but the third time he got lucky he said to a
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firefighter I need to go inside to get the drug books so I need to get in there Roger showed the firefighter over to
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language with the keys for the schedule a drug room and the drug cupboard the firefighter allowed Roger to enter but
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he also went with him [Music] Roger went with the firefighter towards the treatment room but Rogers stopped
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short aware the CCTV cameras capture he handed the keys to the firefighter and told him the location of the drug box
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inside the treatment room while he waited off camera but the firefighter couldn't open the door so he called
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Roger over Roger didn't go up first he was reluctant he was trying to call out the instructions but eventually he had
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no choice he had to walk on camera to unlock the room he walked in the room unlocked the drug come in and removed
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the drug audit registers put them into his shoulder bag and then left the building as he was leaving he said I
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need to go home I need to get ventolin I'll live close by and I really need my ventolin but as Roger left the nursing
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home he ran straight into the path of a TV reporter and camera crew and he made time for a quick interview this is what
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he had to say I'm Roger I'm one of the nurses and just there was a fire and I just quickly just did what I can't get
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everyone out and the smoke is just overwhelming but you know we got a lot of people out so that's the main thing
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he gave that interview whilst the drug registers were still in his bag the reason he caused the whole tragedy
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[Music] afterwards Roger walked home where he tore up the pages of the drug audit
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register he put the pages into a plastic shopping bag and then got his flatmate mr. French to drive him to a shop in
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Douglas Road Quakers Hill where he disposed of the bag in a dumpster bin Roger then got dropped off back at the
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nursing home he was looked over by ambulance officers and was taken in me outdraw at hospital his condition was
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recorded as presented with [ __ ] residue on his face and clothes pale skin and generally distressed about 2:00 p.m. he
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was released from hospital and was taken to Mount Druitt police station where he
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made a statement he made no admissions in that statement he just accounted for his actions on the night - the part
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about lighting the fires shortly after making the statement he was told by police he was a suspect it's hard to
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understand what Roger was hoping to achieve by starting this fire we know it was done to try and cover up the fact
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he stole the drugs but it covered up nothing Lunetta the clinical manager had already reviewed the CCTV footage and
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had all the evidence stored in her locked office Roger was the only one with keys the night the drugs were
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stolen and he was the only one entering the room on the CCTV footage the footage
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was still intact it wasn't damaged by the fire at all so not only did it show him stealing the drugs it also showed
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the far more serious offense of him being responsible for lighting the fires the actual act themselves weren't
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captured they were off-camera but it wasn't hard to work out who was responsible he was the only one on
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camera going to the locations of the fires police said they mean pretty much straight away there was no long
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drawn-out investigation he in fact when he was told by police he was a suspect they already had his telephone tapped
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and he made a call straight away to mr. French he told him what was going on he then called two friends mr. and mrs.
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Reed who attended the police station to speak with him in private and while speaking to them he came clean and made
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full admissions to lighting the fires Roger Dean was arrested at 7:50 p.m. a lot of the residents killed were unable
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to move independently a worse fate he's difficult to imagine knowing a fire is raging they're not being able to move or
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do anything about it just lying there waiting to be either burnt alive or to be suffocated by smoke
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all the victims were vulnerable and were under rogers direct care he was the registered nurse in charge at the night
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shift he knew those patients in that room where he lit the second fire were immobile and he refused to help them
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telling Helen don't worry someone else is coming but he knew no one else was coming because they didn't know about
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the second fire and he didn't tell anyone about it despite this she claims that he never intended to hurt anybody
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he didn't think the fires would get out of control he felt they would be contained but his actions tell a
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different story those premeditation and planning he asked her to assistant nurses to leave
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the wing he had planned this with one main objective to deflect attention away from the stolen drugs
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it's been thought since that Roger was mistreating patients before the fire doing things like giving them nowadays
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tablets or generic over-the-counter paracetamol tablets instead of their prescribed pain medication which he
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would instead keep for himself other staff members had already complained about Roger Dean's behavior at the
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nursing home but nothing had been done Roger tried the shift accountability away from himself by placing the blame
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on prescription drugs and a psychiatric illness and even the devil you won't believe it but it was like Satan saying
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to me that it's the right thing to do the grounds of placing blame on the prescription drug addiction are sake
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onus Satan or whatever else were rejected Roger displayed no obvious impairment to
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his reasoning communication skills or physical function during his television interview just after the incident or
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during his police interview later that night doctors rejected any notion of a psychiatric illness after an evaluation
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Roger was determined to show narcissistic personality traits with an unusually strong desire to please people
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he also was found to have a strong sense of entitlement an assumption of superiority he disregarded the needs of
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others dismissed criticism and refused to take advice and instruction the very fact he committed the crime to cover up
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the drug theft shows he was overseer mind he had no impaired capacity from drugs or a psychic illness and he didn't
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receive instructions from Satan the reason to light the fires was out of pure self-interest
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he knew his career in nursing and any future career in law would be gone if he was convicted of stealing drugs
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Roger initially elected to have the charges go to trial and he requested to have them at a trot in front of a judge
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only no jury but this application was thrown in and as a result Roger elected not to go to trial instead on the 27th
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of May 2013 in the New South Wales Supreme Court he pled guilty to eleven counts of murder
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he also played guilty to eight counts of recklessly caused grievous bodily harm he also pleaded guilty to stealing the
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schedule eight drugs the eleven lives he took that night with Dorothy sterling Dorothy Wu Elmer Smith Lola Bennett Ella
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wood Urbana lepo Caesar Gilley Doris Beck Reginald William Green Verna way back and no j-val Kaye Roger was also
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responsible for the deaths of three other people that he was never charged with murder for they couldn't exactly
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pin the deaths directly to him they lost their lives a bit later on but I think you can say he was responsible
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Esther Newman's death was deemed to be due to age in natural causes however she suffered smoke inhalation
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that night and was in hospital Joan Joy's death was ruled due to age and natural causes however she suffered
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stress as she had to be disconnected from her dialysis machine during the evacuation in Manila
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katia died from an infection acquired in hospital after being admitted as she was
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suffering from smoke inhalation it was found that the Lake guilty pleas were made out of a realization on Rogers part
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that there was overwhelming and damning evidence of his guilt and overwhelming and damning evidence he committed the
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crimes whilst in a lucid and rational state he didn't plead guilty due to any remorse on the 1st of August 2013 in the
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New South Wales Supreme Court Roger Dean was sentenced to life in prison for each
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murder charge he was also given jail time for the eight counts of recklessly inflicted grievous bodily harm and for
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stealing the drugs but Moffett on those sentences expire he was still being custody on the murder charges he's never
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getting here [Music] Roger showed no emotion at all when his life sentence was read out he just
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stared blankly straight ahead before being taken away to spend the rest of his life behind bars
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victim's family members in the court yelled out and applauded at the sentence it was fitting he was giving her life
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sentence not only did he take 11 lives he handed all the family members a life sentence as well they thought they were
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doing the right thing sending their family members to a nursing home it was supposed to be a safe place a place
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where they would be well cared for and well looked after not a place where they was supposed to be put in danger by a
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complete psychopath the fact that so many residents required assistance with day-to-day living and just moving around
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in general and the fact many suffered dementia and Al's honors significantly complicated the rescue effort and was a
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factor in the scale of the disaster no one knew just how vulnerable the residents were better than Roger Dean
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whilst in jail roger has suffered degrading and distressing behavior at the hands of other inmates his
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reputation has required the need friend to be put into protective custody Roger later appealed life sentences
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saying they were excessive and that he could not have foreseen the extent of the damage and loss of life that
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occurred when he lit the fires he also argued that his long term addiction to prescription medication and his alleged
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personality disorder / psychiatric illness and the effect that those had on his decision-making were not taken into
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account during the sentencing thankfully this appeal was rejected the Court of Criminal Appeals found that his actions
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were deliberate for the purpose of covering up theft of the prescription drugs and that he had several
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opportunities to alert firefighters as to where the second fire was but he didn't
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instead electing the try and work out how to retrieve the drug audit registers Roger Dean will thankfully spend the
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rest of his life in jail he never even really showed any remorse just trying to shift the blame on the
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devil and evil thoughts I love the residents very much and I have a really good rapport with
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them so I feel extremely bad and I just feel evil that I'm just corrupted with evils thoughts that have made me do that
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