AI just replaced customer support #ai
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Episode Description
Full episode: https://www.youtube.com/watch?v=-Am0vMW3fA0
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Brief Summary
Clon's AI reduces support times and boosts profits, while Teleperformance suffers significant market losses.
Key points
- AI's Economic Impact. AI has replaced 700 agents, driving a $40 million profit increase this year.
- Teleperformance's Market Loss. Teleperformance lost $1.7 billion in market cap due to AI advancements.
Transcript
AI assistants are now doing the work of 700 full-time agents at Clon they moved issue resolving times from 11 minutes with humans to 2 minutes with AI and so far their AI has had 2.3 million conversations accounting for 2third of cler's customer support chats its AI agent will drive wait for it a $40 million increase in profits this year this is one of the first few times where you're seeing something in production where there's measurable economic value and the important thing to note about that is that it's not just what it means for Clara but what it means for everybody else so if you look at everybody else for example here's Teleperformance which is a French
company that runs call centers they lost $1.7 billion of market cap when that tweak went out and about 20% of their market cap this is the real practical implication Yes Clara replaced 700 people and they save 40 million of Opex but teleport 4 months while they were just doing their everyday work lost 1.8 billion of their market cap at the exact same moment
